NEURONOSTICS LIMITED

BioEP

BioEP is a clinical decision-support tool that analyses background brain activity in routine EEGs to reveal digital biomarkers of seizure susceptibility. By providing an objective risk score, even when no epileptiform is visible, it helps clinicians interpret inconclusive EEGs, improving confidence, reducing diagnostic uncertainty, supporting earlier, more accurate epilepsy diagnosis.

Features

• EEG file upload as EDF file format for real-time processing.
• Patient creation/tracking against EEG uploads.
• Bulk EEG upload and processing.
• Report creation of quantitative rating given to EEG.
• Filter created reports by EEG ratings.
• Email notifications to clinicians once EEG processing is complete.
• Role based user access with audit trails.
• Web browser-based platform
• Multi-factor authentication enforcement for Organisations.
• In platform training and support.

Benefits

• Quantitative rating of EEG even without epileptiform activity present.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@neuronostics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

979451329940162

Contact

Jeremy Andrews
01174572292
frameworks@neuronostics.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Anomaly Detection AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements:
  • Cloud based service requires internet access
  • Cloud based service accessed via up-to-date internet browser (Chrome, Edge)
  • EEG requirements: at least 19 channels, 10-20 system.
  • EEG requirements: .edf format with at least 15 minutes duration.
  • EEG requirements: 250Hz sampling rate, referential montage (of any type)

User support

• Email or online ticketing support: Yes
• Support response times: We will aim to respond within 24-48 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We will provide all technical support necessary to operate BioEP ; We will provide on-boarding training
• Support available to third parties: No

Onboarding and offboarding

• Getting started: In-platform training is provided to users on first access and available throughout the use of the platform via Instructions for Use (IFU) documentation and training video.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The platform provides dedicated administrative roles that enable authorised users to initiate GDPR compliant data access and export requests directly from within the system. These built in tools allow administrators to request data held by the platform, ensuring transparency and adherence to data protection requirements. These data requests will be fulfilled in JSON format, while additional data export requests can be made to support for EDF and PDF file types.
• End-of-contract process: The contract includes all functionality and support.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The web-based browser interface provides clinicians with a clear, intuitive workflow for creating and managing BioEP diagnostic reports. A structured process guides users from patient selection through to report completion, supported by simple search and data entry tools. The left hand navigation panel offers quick access to key functions, including report creation, recent reports, patient records, help resources, and account settings.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The API is assessed on a needs basis and Neuronostics will provide users with a secure API key to access. The API is organised around REST, accepts JSON-encoded request bodies and returns JSON-; encoded responses, and uses standard HTTP response codes, authentication, and verbs.; The API provides functionality to upload a patient EEG along with patient metadata and request analysis. Once analyses complete the API can call a webhook to notify that the report is ready. At which point the user can pull the PDF report via the API.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our platform is designed with built-in capacity to comfortably handle spikes in user demand, ensuring that no individual’s activity affects the performance experienced by others. We also use auto-scaling infrastructure that automatically increases resources when usage rises, maintaining a consistent and reliable experience for all users. As demand decreases, the system scales back down, keeping the platform efficient without compromising performance. In addition, we continuously monitor key usage metrics and apply targeted optimisations to ensure the service remains stable, responsive and able to adapt to changing patterns of use.

Analytics

• Service usage metrics: Yes
• Metrics types: If requested we can provide usage metrics on number of active users, number of patients registered on platform, number of BioEP reports generated among other service specific metrics on request.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The platform provides dedicated administrative roles that enable authorised users to initiate GDPR-compliant data access and export requests directly from within the system. These built-in tools allow administrators to request data held by the platform, ensuring transparency and adherence to data protection requirements. These data requests will be fulfilled in JSON format, while additional data export requests can be made to support for EDF and PDF file types.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats:
  • EDF
  • EDF+

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: BioEP platform operates a 99.9% availability guarantee.
• Approach to resilience: Our service is designed with a resilient, cloud-native architecture that prioritises high availability, self-healing, and fault tolerance. We use containerised workloads running in AWS Fargate, which provides strong isolation and eliminates reliance on fixed servers. Containers are immutable and version-controlled, ensuring predictable deployments and rapid rollback if required. AWS Fargate is configured to automatically monitor the health of each container and replaces any failed tasks without manual intervention. Services are deployed across multiple Availability Zones to protect against localised failures, and traffic is routed only to healthy instances via an AWS load balancer. Autoscaling policies allow the service to respond to increased demand or degraded performance by adding capacity automatically.
• Outage reporting: Platform availability reporting is available through: https://status.uk-healthcare.neuronostics.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted to individual user applied using RBAC. Access to management systems in granted on a needs only basis and must follow our System Access Procedure.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: BioEP is developed and maintained in line with recognised UK healthcare cybersecurity and assurance frameworks, including Cyber Essentials, the NHS Data Security and Protection Toolkit (DSPT), and DTAC requirements. We also undertake independent penetration testing on an annual basis and operate established vulnerability and patch management processes.
• Information security policies and processes: Our organisation adheres to a comprehensive set of information security policies that cover access control, data classification and handling, secure development, incident response, vendor risk management, business continuity, and acceptable use. The Management Representative holds primary responsibility for overseeing and implementing these security measures. This includes managing access control, authorising visitors to secure areas, and maintaining a register of administrative access. We conduct regular security risk assessments for all business processes to identify and implement necessary countermeasures against potential breaches. Our physical and environmental security protocols include secure areas for critical network equipment, protected power supplies, and fire suppression systems. All employees receive security awareness training, and we conduct regular checks and audits to ensure compliance with our established policies. In the event of a security incident, breaches are reported to the Data Protection Officer for investigation and remediation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a strict separation between development, testing, and production environments to minimise the risk of unauthorised changes. All software promotions from development to production follow an approved change management process, which includes safety risk assessments, security risk assessments and user notification evaluation. To track service components throughout their lifecycle, the Management Representative maintains a detailed inventory of information assets, including software vendors, version numbers, deployment status, and responsible personnel. Changes are assessed for potential security impact through our risk assessment process, which is a mandatory step before any significant change is implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: A proactive vulnerability management process to identify/ remediate security weaknesses. This includes regular vulnerability assessments of our information systems to evaluate and address associated risks. Maintaining a comprehensive inventory of our information assets, which is crucial for effective vulnerability tracking. Our policy addresses all identified vulnerabilities in a timely manner to minimise potential impact. High-risk or critical security updates for both operating systems and applications are installed within 14 days of their release. Utilise automatic updates wherever possible. For systems where auto-updates are not feasible, we rely on vulnerability alerts from the Security Centre and perform manual patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring processes are established to identify and respond to potential security compromises. A combination of automated tools and manual procedures to monitor our systems. Potential compromises are identified through various means - alerts from Microsoft Enterprise Mobility + Security, AI-powered suspicious behaviour detection, and cloud application monitoring. When a compromise is found, it is immediately investigated/reported to the DPO. We follow a formal incident response procedure, which includes completing an Information Security Incident Report Form and adhering to the protocols. Ensures swift and effective response to all security incidents, minimising potential damage and ensuring timely return to normal operations.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process follows a pre-defined, documented workflow covering identification, triage, resolution, and post-incident review. Common incident types (e.g. outages, security events, performance degradation) are handled using established severity levels and response checklists to ensure consistency and speed. Incidents are reported through automated monitoring alerts, user reports (via our help desk or directly via email), or internal escalations and are logged in a central tracking system. Communication is managed via internal channels and a public status page with regular updates. After resolution, incident reports and retrospectives are produced to document root cause, impact, actions taken, and improvement measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C76ab4bf-6665-43fb-adac-f8870f9c032f
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: ISO-13485

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@neuronostics.com. Tell them what format you need. It will help if you say what assistive technology you use.