Stone Technologies Limited Trading as Converge Technology Solutions

Converge - Meter iSaaS

Meter builds and delivers a full stack of cloud driven network equipment (including access points, switches, security appliances, power distribution units), wrapped around with a managed service layer (design, configuration, optional installation, proactive support), all purchased as a subscription (no upfront cost, monthy or yearly prices).

Features

• Cloud managed networks (LAN)
• Wi-Fi
• Switching
• Routing
• Network security
• VPN (Virtual Private Networks)
• SD-WAN
• SDN
• ISP procurement

Benefits

• Fully integrated network stack, tested for high performance and reliability.
• No upfront cost or CAPEX expenditure, subscription based.
• Highly performant wired and wireless LAN devices, high throughput firewalls.
• Billed based on size of estate, not number of devices.
• Designed by the vendor based on best practices.
• Implementation and install included in the subscription.
• Proactive support is an extension of the customer's IT team.
• In-life technology upgrades included in the subscription.
• Installation, management and troubleshooting of the ISP lines.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

980107301610220

Contact

Antony Mellor
03332 416 722
tenders@convergetp.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery
  • Software-defined networking (SDN)

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/a
• System requirements:
  • Internet access at the location
  • Modern browser & internet access for admins

User support

• Email or online ticketing support: Yes
• Support response times: "24x7 support included at no extra cost, tickets raised via the platform; ; Critical - 10 minutes; Major - 20 minutes; Medium -30 minutes; Low - 60 minutes"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes
• Support levels: No support levels, all is included in subscription. If subscription includes install, Meter will provide a technician to provide remediation on-site.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Meter provides a project manager that engages post sale, plus implementation engineers. Together they will project manage the install, assess existing infrastructure and demands, provide a design based on them, help with configuration, and optionally carry the physical install. Online support is available throughout the lifecycle of the service, catering for answering questions, supporting with configuration changes, and troubleshooting issues.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be downloaded via API or by raising a request with Meter support.
• End-of-contract process: The customer will implement, ahead of time, a different LAN stack. Once the subscription ends, Meter will work with the customer to return the devices (owned by Meter by default).
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation can be found on our dedicated documentation website.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Regular access via mobile browser, no differences.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A browser-based Dashboard, used for monitoring, configuration and troubleshooting and an AI-based tool (Command) allowing admins to carry the functions described before via natural language.
• Accessibility standards: None or don’t know
• Description of accessibility: Meter's management console is designed to enable inclusive access, allowing users with diverse abilities to navigate, operate, and understand the interface effectively.
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: Restful APIs and Webhooks available for configuration, monitoring and alerting, plus integration in 3rd party SIEM systems.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: LAN performance and utilization provided via Dashboard or queried via the Command AI model

Analytics

• Service usage metrics: Yes
• Metrics types: LAN performance and utilization provided via Dashboard or queried via the Command AI model
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Meter

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Physical access to underlying infrastructure is managed by AWS and protected through certified data centre controls, including ISAE 3402 and SOC-aligned standards. Meter relies on these controls as part of its data-at-rest protection model
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Admins can export data via API or export functions (where available).
• Data export formats:
  • CSV
  • Other
• Other data export formats: RESTful API
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: The service uses WireGuard-based encrypted tunnels to securely transmit configuration and management traffic between customer sites and the platform
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: All data at rest encrypted based on AWS standards. Data flowing between Meter devices and cloud protected via Wireguard VPN. User to cloud interface uses HTTPS (TLS1.2).

Availability and resilience

• Guaranteed availability: Meter strives to provide a 99.9% availability SLA, with credits offered if breached.
• Approach to resilience: Meter uses AWS and its redundancy mechanisms, further information available on request
• Outage reporting: Email, Webhook and Slack alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: One-time key delivered to admin's email or SSO.
• Access restrictions in management interfaces and support channels: Meter's Dasboard offers a multitude of roles, including read-write and read-only, that can be provided at an organization or site level
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: We require employees to SSO using our Google Workspace instance before allowing access to Meter Dashboard.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Meter's platform is SOC2 Type II certified
• Information security policies and processes: "Meter operates a formal information security management framework supported by documented policies and procedures covering areas such as access control, data protection, incident management, vulnerability management, and change management.; ; Security responsibilities are clearly defined, with designated owners responsible for policy maintenance, operational enforcement, and risk management. Compliance with policies is embedded into operational processes, including access reviews, change controls, monitoring, and incident response workflows.; ; Security performance and risks are reviewed regularly through management reporting, operational reviews, and exception handling processes, with issues tracked to resolution.; ; The effectiveness of Meter's information security policies and processes is independently assessed through an annual SOC 2 Type II audit, providing assurance that controls related to security, availability, and confidentiality are designed and operating effectively."
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "Meter manages vulnerabilities and issues patches depending on the severity: ; Critical: 15 days; High: 30 days ; Medium: 45 Days; Low: 90 Days"
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Meter monitors its production environment using industry standard tools such as AWS GuardDuty. Alerts are monitored 24x7. Alerts are investigated promptly (<15 minutes). Alerts that are indicative of a potential compromise of confidentiality, integrity or availability are escalated to management and trigger our Incident Response (IR) plan.
• Incident management type: Supplier-defined controls
• Incident management approach: Meter has a formal, tested Incident Response plan (can be provided on request). In the event of a confirmed data breach affecting customer data, we will notify the customer via email within 48 hours. Users can report incidents via the support form (available in Dashboard).
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Meter provides both free trials, where the devices are supplied so that the customer can try different configurations and test the outcome, and also a 60-day window that provides customers with an offramp in case the service is not met.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.75%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 4 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Saturday 25 October 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 49effaaa-2455-4f07-b6bb-4ef98d66a985
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 5c10380c-bd62-47e4-a31b-ffb1d157a207
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@convergetp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.