TECHNOLOGY ONE UK LIMITED

OneEducation

TechnologyOne’s OneEducation ERP SaaS Suite supports Higher Education with end-to-end business solutions for Student Management, Curriculum Planning, Timetabling, Financials, Human Resources, Payroll, Estates and Assets on a single easy to use platform underpinned with Business Analytics, Reporting, Enterprise Content Management and Agentic AI. Options available for Further Education.

Features

• Secure, scalable managed commercial-off-the- shelf ERP SaaS solution for Education
• Curriculum Management and Approval solution for Higher Education
• Developed, implemented, supported and maintained by TechnologyOne Higher Education experts
• Browser-based self-service access on any smart device, anywhere, any time
• Integrated Student Success Solution for Curriculum, Timetabling and Student Management
• Full Student Lifecycle Management from enquiry through to graduation
• Timetabling and automated Scheduling with enhanced resource and booking tools
• Full HR life-cycle management and Payroll in a single solution
• Business process driven Financials with flexible subsidiary ledgers
• Intuitive Real-Time Reporting, Business Intelligence and Analytics with transactional drill-downs

Benefits

• Highest levels of Cyber security reduce risk and cost burden
• Simplified user experience with Single platform for multiple ERP functions
• Facilitates timely access to relevant data through role-based self-service access
• Removes process bottlenecks with streamlined automated business and customised workflow
• Reduces costs with fewer systems to maintain, learn and manage
• Improves student and staff experience with agile, modern, mobile working
• No in-house development required by adopting best practices out-of-the-box
• Real-time data analytics and business intelligence enables better decision-making
• Streamlined Implementation approach for faster benefits realisation with reduced risk
• Reduced risk with sector-specific Statutory reports and GDPR compliance built-in

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at t1ukportals@technology1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

980776895836735

Contact

India Coleing
01628 958106
t1ukportals@technology1.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Travel and Expense Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Any planned maintenance will be as agreed between TechnologyOne and the Customer and performed in non-business hours.
• System requirements:
  • Web Browser: Edge
  • Web Browser: Firefox
  • Web Browser: Chrome
  • Web Browser: Safari
  • Supported Device: PC
  • Supported Device: Mac
  • Supported Device: Smartphone
  • Supported Device: Tablet

User support

• Email or online ticketing support: Yes
• Support response times: TechnologyOne Support is available 24x7 online and by telephone from 07:00 to 19:00 (local time) on Business Days. Target response and resolution times are based on agreed priority classifications; for Priority 1 (Critical) issues the target response time is 30 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: TechnologyOne’s standard Annual Support and Maintenance (ASM), included in the SaaS fee, includes the following features: Access to the TechnologyOne Customer Community which includes a range of helpful online support resource tabs, including: Cases - create and manage your cases online; Groups - ask questions, share news and collaborate with other customers and TechnologyOne; Knowledge -access to extensive knowledge articles for helpful software information; Ideas - suggest product enhancement requests or ideas; Profile - manage your individual profile. Access to our dedicated Customer Support team. New SaaS software releases, software updates, and Apps. Fault / Issue reporting on shipped products. Direct access to Customer Account Managers. TechnologyOne University, which connects users with powerful and timely training resources that can be accessed when they are needed – on any device, anywhere, any time. TechnologyOne can provide other options for support and service availability, based on the payment of a premium above the standard TechnologyOne SaaS fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: TechnologyOne services are delivered remotely. We provide Training, Key User workshops, and Train-the-Trainer capability. The TechnologyOne training method involves participants engaging in a combination of formal instruction and demonstrations followed by Trainer directed “hands on” activities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: On exit, TechnologyOne will provide the Customer with a standard SQL backup of their database and a current file-based snapshot of their files (attachments etc.). At such a time, all data belonging to the Customer will be deleted, the database instance destroyed, and any dedicated virtual servers terminated. The steps taken to return data to the Customer upon termination or expiry of the contract/service are: 1. Restrict access to the Customer solution, to ensure that no further updates take place. 2. Take a final full backup of the production database and place the backup in the Customer’s download area. 3. Take a final backup of all associated metadata files and place the backup in the Customer’s download area. 4. Notify the Customer that the backups are on the download area, and that they have 30 days to download the backup files. 5. Verify with the Customer that they have completed the download. 6. After 30 days, remove the backup files from the Customer’s download area. 7. Then delete the Customer's TechnologyOne Cloud environment, including all backups. Verification of the disposal is part of TechnologyOne’s ISO27001 Information Security Policy.
• End-of-contract process: An exit strategy plan will be prepared and maintained and the services to implement the exit strategy plan will be charged to the Customer on a time and materials basis at the then current daily consulting rates unless otherwise agreed between the parties.; ; As TechnologyOne is proposing Software as a Service, termination of the contract terminates the right to use the Software. Where the Customer wishes to continue to use the software after termination, the Customer will need to purchase a further license for the software. As TechnologyOne provides commercial off the shelf software, if the Customer requires support and maintenance services after termination, TechnologyOne will continue to provide these to the Customer on TechnologyOne standard terms and fees.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: OneEducation is a Software as a Service (SaaS) solution delivered from the TechnologyOne SaaS Platform, a platform designed for a “cloud-first, mobile-first” world. OneEducation has a pure HTML5 user interface that only requires a web browser to run, is designed for touch operation, and adapts to the device it is being viewed on – e.g., tablet, smartphone, Apple or Windows laptop or PC.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: TechnologyOne's OneEducation is designed to be used anywhere, anytime from any device. It is a pure browser-based solution and has been optimised for performance across low-bandwidth connections and on mobile devices. OneEducation communicates using the HTTP protocol, and all communications are encrypted using TLS. Access requirements are simply an HTML5 enabled Device and Internet connection. TechnologyOne offers a good user experience via a standard web browser, with no requirement for RDS or Citrix client software.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Our software engineers are trained by Vision Australia in Web Accessibility Guidelines, so the software is designed to meet the general requirements of accessibility as follows: 1. Sequence in source code order is meaningful 2. Text resizes when size (e.g. using zoom) is changed in the browser 3. Text is implemented as HTML text 4. Colour alone is not used to convey information or indicate an action 5. A visual focus indicator is provided 6. The tab order for controls, input fields and other objects is logical A user is able to select "Accessibility" mode, which will enhance the current presentation functionality, as well as providing text tool tips that allow screen readers to read the page aloud and interpret the interface for the user. Our development team has focused on the screen reader technology built in to Mac OSX alongside JAWS and the open source NVDA readers for Windows.
• API: Yes
• What users can and can't do using the API: The TechnologyOne solution offers a number of Web Services APIs to provide a real-time interface to various functions that can read and update information delivered through: - A library of REST (REpresentational State Transfer) web services that form an integral part of our Service-Oriented Architecture. TechnologyOne’s strategy is to expose a generic web service endpoint to external systems and to allow the customer to configure the data requirements within the application itself. Customers can access the entire data set using this method, which effectively future-proofs the interface. REST services are self documenting and fully testable in the application as they are created. - A library of SOAP (Simple Object Access Protocol) web services that implement specific business processes as part of the TechnologyOne product suite. The available web services are pre-defined and a user can configure and update a call as required from any tool that can make SOAP calls. Each web service has a specific defined input and output syntax defined in the application. Web Services offer a standardised way of validating and updating external data into the TechnologyOne solution. All Web Service activities are subject to the same authentication, authorisation and audit controls as an interactive user.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: TechnologyOne’s enterprise software operates from a standard code base and is specifically designed to enable organisations to configure their customer experience and business process requirements without the need for costly customised software development that requires highly technical resources. TechnologyOne has invested heavily in providing a very mature best practice configuration based approach not only for customer configurations, but also as the core architectural approach for the entire range of TechnologyOne market solutions. Configuration tools are provided as follows: - Business Intelligence – to provide customer configured reporting and dashboards. - Workflow - ability to define and configure workflow for approvals as per business needs. - BPM Forms provides a modern, intuitive web form interface for the end user, with a configurable forms designer. BPM Forms is connected to BPM Workflow to provide the flexibility to implement a myriad of business processes. A process can be initiated with a form, then automated and managed with workflow. Users of the solution can configure the above following training, dependent on role based access levels; users are assigned a role or profile which determines what modules and functions a user can access.

Scaling

• Independence of resources: At the processing layer, TechnologyOne Cloud is a production line of servers with the same operating system, the same OS configuration and the same TechnologyOne code. All Cloud customers share this common "codeset" - there is no custom code in this layer. The business layer is truly elastic and scales dynamically to meet demands. This is only possible because all the servers are identical and do not host customer specific code or configuration. The TechnologyOne Cloud platform is based on an Active-Active-Active architecture which is underpinned by elastic provisioning of stateless, dynamic load balanced server processes.

Analytics

• Service usage metrics: Yes
• Metrics types: The TechnologyOne SaaS Platform gathers a wide range of metrics including things like response time, error messages and SQL performance measurements. These metrics are being expanded upon to build a wider picture of a customers experience within the SaaS Platform. As part of this process, we are able to present to our customers a snapshot view of their users experience on demand as required. Our main service metric is our availability. Users can subscribe via email, RSS feed etc on our status.t1cloud.com page. Other metrics we collect are mainly for us to ensure that the solution remains responsive and performant.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data volumes within the TechnologyOne SaaS Platform are encrypted at rest to ensure that in the event of any physical intrusion to the service, data would be unreadable.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export retrieved data directly from Data Enquiry Grids in csv or pdf format. Additionally, authorised users have access to a suite of standard export (and import) processes which are run via an easy to use graphical interface designed for use by Business Users. Furthermore, through Business ETL (Extract, Transform and Load), the solution offers a sophisticated toolset for organising, manipulating and collating data. BETL provides the mechanism for bringing data together from disparate sources, organising and calculating the data to create simple, easy to access information for reporting, exporting or use by other processes.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All services delivered by the TechnologyOne SaaS Platform are delivered via HTTP/S with the latest modern secure cyphers.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All services delivered by the TechnologyOne SaaS Platform are delivered via HTTP/S with the latest modern secure cyphers.

Availability and resilience

• Guaranteed availability: The availability service level of the TechnologyOne SaaS (Production environment) is 99.5% 24 x 7 x 365
• Approach to resilience: The TechnologyOne Cloud provides a highly resilient environment and architecture to promote the highest possible levels of availability and is summarised as follows: ; • Highly resilient site design including dual power and communications services, power systems and strict security; ; • Dual site redundancy between no less than two data centres located within the UK; ; • Highly available architecture that replicates all transactions in real time providing immediate continuity of the solution in the event of a catastrophic site failure. ; • A robust backup regime with incremental backups of all solution data. ; • Internet availability: users can log into the solution from any Internet-connected device. Further information is available on request.
• Outage reporting: TechnologyOne notifies all customers of any service degradation or outage via a service portal https://status.t1cloud.com. This provides details of the affected service, regular status updates and, where required, Post Incident Review information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only the nominated key contact(s) can register incidents or cases in our TechnologyOne Customer Community, cases would need to be logged in order to provision new service elements or manage user accounts. User security is divided into Authentication (the login process) and Authorisation (access to functions and data within the solution once a user has logged on). Once a user is authenticated, access control is implemented using a security matrix made up of a number of different configurable objects; only those with the appropriate access can perform management activities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISAE 3402 SOC 1 + SSAE 18, AT-C 205 SOC 2, AT-C 205 SOC 3, PCI DSS, Cyber Essentials, Cyber Essentials Plus (UK), NCSC (UK), ISO 42001:2023 - Artificial Intelligence Management System, ACSC Essential 8, ISO 27017 using 27018 guidelines for PII.
• Information security policies and processes: TechnologyOne has a policy in place with regards to Information Security Management. TechnologyOne currently holds certification for the following standards with regards to Information Security Management: ; • ISO/IEC 27001:2015 ; • ISO/IEC 27017 ; • ISO/IEC 27018 ; • ISAE 3402 SOC 1 ; • SSAE 18 SOC 1 ; • AT-C 205 SOC 2 ; • SOC 3 ; • Cyber Essentials and Cyber Essentials Plus ; ; The assurance services examine internal controls related to Information Security (e.g. Network Security, Operating System and Database Configuration), Change and System Maintenance, Data Centre and Network Operations and Disaster Recovery for activities undertaken by the TechnologyOne Cloud Business Unit. TechnologyOne undertakes annual awareness and training programs covering technology, security, policies, processes, incident management and DR, alongside regular audits of policies and processes. Information Security Training is incorporated as part of an induction process, it is integrated as a module into our organisations overarching training programme and bespoke training is delivered to those performing specific roles.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes are initiated, authorised, developed, tested and approved with appropriate segregation of duties between development, test (ITQA) and production environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: TechnologyOne is subject to independent penetration testing as part of maintaining ISO 27001 certification. All infrastructure and platforms have been configured to ensure our software is protected against vulnerabilities such as SQL injection, cross site scripting, buffer overruns and man-in-the-middle attacks. It also extends to the Cloud platform, with a defence-in-depth architecture: each layer of infrastructure is segregated at multiple levels, including network, firewall and application. Industry standard perimeter security is supplied by Amazon Web Services (AWS), to protect against unauthorised access and Denial-of-Service (DOS) attacks.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: TechnologyOne is subject to independent penetration testing as part of maintaining ISO 27001 certification. All infrastructure and platforms have been configured to ensure our software is protected against vulnerabilities such as SQL injection, cross site scripting, buffer overruns and man-in-the-middle attacks. It also extends to the Cloud platform, with a defence-in-depth architecture: each layer of infrastructure is segregated at multiple levels, including network, firewall and application. Industry standard perimeter security is supplied by Amazon Web Services (AWS), to protect against unauthorised access and Denial-of-Service (DOS) attacks.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: TechnologyOne uses a governance model defined under the ITIL Service Management Framework that pre­defines the steps that are taken to handle an incident impacting a customer’s environment. TechnologyOne uses an incident management tool to manage the incident process ensuring incidents are handled via a pre­defined path and within pre­defined timescales. The Incident model includes the steps that TechnologyOne takes to handle the Incident including the chronological order of the incident including any dependences. Responsibilities are outlined and detail the tasks required to resolve the incident including the associated escalation procedures and who should be contacted and at what stage.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Southpac Certifications
• ISO/IEC 27001 accreditation date: Wednesday 24 July 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers the Information Security Management System (ISMS) supporting the provision of Software as a Service (SaaS) solutions within a cloud architecture as delivered by our R&D Platform Services teams. The scope is defined in our Statement of Applicability v1.2 dated 3 July 2024.; ; Any information security‑related activities, systems, services, locations or teams that fall outside this formally defined ISMS scope are not represented as ISO 27001 certified. This includes corporate functions not directly involved in SaaS service provision, other business units or group entities, on‑premises services outside the R&D Platform Services remit, and any environments not governed by the scoped ISMS controls.; ; Third‑party suppliers are not covered under our ISO 27001 certification. However, supplier security is managed through our ISMS using contractual controls, due diligence, and ongoing assurance processes. Only the UK legal entity submitting this G‑Cloud 15 service is within scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Southpac Certifications
• ISO 9001 accreditation date: Wednesday 24 July 2024
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers the Quality Management System for the design, development, testing, deployment, consulting, sales and support of our software products and services in both on‑premises and SaaS environments.; ; The certification applies to the UK legal entity submitting this G‑Cloud 15 service. Activities that do not fall within the defined scope are not represented as ISO 9001 certified. These include corporate administrative functions (e.g., HR, finance), business operations not directly related to the delivery of software products or services, and any functions performed by group entities or teams not named within the certificate.; ; Where third‑party suppliers are used, their organisations are not covered by our ISO 9001 certification. However, they are governed through our Quality Management System using supplier due diligence, contractual requirements, and ongoing performance monitoring.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Foregenix Ltd
• PCI DSS accreditation date: Wednesday 9 April 2025
• What the PCI DSS doesn’t cover: PCI-DSS is in-scope for only the e-commerce module within Enterprise Cash Receipting (ECR), Property & Rating (P&R), Student Management and Stakeholder Management.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6901e45c-36d2-4d4e-98fb-c09022358b91
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 785fe433-06f9-4f9f-add4-0a2d7e02ea99
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 42001 Artificial Intelligence Management System
  • ISAE 3402 SOC 1 +
  • SSAE 18, AT-C 205 SOC 2
  • AT-C 205 SOC 3
  • NCSC (UK)
  • ACSC Essential 8
  • ISO 27017 using 27018 guidelines for PII

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at t1ukportals@technology1.com. Tell them what format you need. It will help if you say what assistive technology you use.