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CENTRAL NETWORKS AND TECHNOLOGIES LIMITED

Central Support

The Full Manager Support Service is designed to provide organisations with seamless, proactive, and strategic IT support. This service is ideal for clients seeking technical resolution and a true partnership.
Ideal for clients without any technical provision or looking to augment an internal team with an outsourced function

Features

  • End User Support
  • Infrastructure Support
  • Device and Platform Monitoring and Alerting Service
  • Device management
  • Incident Management
  • Patch Management
  • Problem Management
  • Change Control
  • Ticketing and Self-Service Portal
  • Backup Monitoring and Alerting Service

Benefits

  • Inhouse technical resource across the service desk
  • Inhouse team for Solution Design, Migrations and Transformation Projects
  • Regular Account and Service management sessions
  • Vendor Escalation Management
  • Licence and Cost Optimisation with FinOps Toolsets
  • Innovation, Automation and User Workshops
  • Procurement Service and Vendor Management
  • Shared access to tool set for Co Managed environments

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 8 7 0 0 8 7 2 4 4 3 6 1 9 7

Contact

CENTRAL NETWORKS AND TECHNOLOGIES LIMITED Tamar Waite
Telephone: 01706747474
Email: Sales@centralnetworks.co.uk

About the service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts
  • Other

Service scope

Service constraints
Any Professional services required to commit any changes to the environment. This includes any scopes of work.
Bespoke application support
Telephony platform support or any integrations
Replace of, or addition of any hardware, excluding items covered by the any hardware warranty for assets included in the support agreement.
Any equipment reasonably considers to be end of life, out of manufactures support, beyond repair, for which consumables, spare parts, drivers or updates are not readily available or require essential maintenance
Recovery from or Investigation into any kind of cyber incident.
Application of vendor updates

User support

Email or online ticketing support
Yes
Support response times
Response times are dependant on ticket categorisation and request type.
Priority 1 Disaster, Response Time: 30 minutes, Target Fix: 4 hours.
Priority 2 High, Response Time 1 hour, Target Fix: 8 hours.
Priority 3 Medium, Response Time: 4 hours, Target Fix: 20 hours
Priority 4 Low, Response Time: 10 hours, Target Fix: 30 hours
Priority 5 informational, Response Time: 3 days, Target Fix: 90 days
Out of hours service is available on request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
N/a
Support levels
Support costs are detailed in the pricing document attached. Outlining the costs associated with the various elements of support and the wrap around services and account management engagement.
AI chatbot
No

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Network architect
Role level UK Rate Offshore Rate
Associate network architect £1,000.00
Network architect £1,000.00
Lead network architect £1,000.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,000.00
Lead security architect £1,000.00
Principal security architect £1,000.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,000.00
Technical architect £1,000.00
Senior technical architect £1,000.00
Lead technical architect £1,000.00
Principal technical architect £1,000.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00
Principal cyber security audit and assurance £1,000.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,000.00
Lead cyber security governance and risk manager £1,000.00
Principal cyber security governance and risk manager £1,000.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £1,000.00
Lead cyber security monitoring £1,000.00
Principal cyber security monitoring £1,000.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,000.00
Lead cyber security vulnerability management £1,000.00
Principal cyber security vulnerability management £1,000.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,000.00
Lead cyber security penetration testing £1,000.00
Principal cyber security testing £1,000.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,000.00
Lead cyber security secure systems architecture and design £1,000.00
Principal cyber security secure systems architecture and design £1,000.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Citation
ISO/IEC 27001 accreditation date
Monday 19 May 2025
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Citation
ISO 9001 accreditation date
Friday 3 January 2025
What the ISO 9001 doesn’t cover
None
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
79646496-1330-4827-b087-691615c42291
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
106b321e-346f-4e5c-abd9-51b4fc523fa0
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.