PERFORMANCE NETWORKS LIMITED

Public Wi-Fi registration portal and analytics software

Our guest Wi-Fi solution provides secure access through branded portals, captures customer data for marketing, and ensures compliance. It turns Wi-Fi into a tool for engagement and analytics, helping businesses improve customer experience while maintaining security.

Features

• Delivers secure, reliable guest Wi-Fi for visitors in public spaces.
• Collects usage data to inform service planning and resource allocation
• Intuitive central dashboard for monitoring and analytics, with detailed reporting
• Limit bandwidth and control access to prevent network abuse
• Integrates with existing network equipment like Cisco, Aruba and Extreme
• VLAN compatibility for multiple SSIDs
• Scalable to hundreds of venues and access points
• Customizable landing pages aligned with venue branding
• UK-based support and account management
• Social media login, pre built integrations and API

Benefits

• Provides secure, compliant guest Wi-Fi for citizens and visitors.
• Captures anonymized usage data to improve service delivery.
• Enables targeted public information campaigns via Wi-Fi login pages.
• Offers analytics for footfall and engagement in public spaces
• Reduces misuse with bandwidth and access controls
• Enhances trust with branded, official portals.
• GDPR and data protection compliance.
• Supports flexible access models for community initiatives.
• Scales across multiple sites like libraries, council offices, and parks.
• Strengthens citizen engagement through digital inclusion programs.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at will.evans@performancenetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

988222870396946

Contact

Will Evans
0115 8221212
will.evans@performancenetworks.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery

  Network management

  • Network performance management (NPM)
  • Network operations management (NOM)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: This service is available on multiple vendors, some services may be limited based on the vendor and network configuration, any limitations will be confirmed during the network verification stage. All maintenance and updates are normally performed remotely. Any service affecting updates will be communicated in advance.
• System requirements:
  • Secure access to the network for monitoring and management
  • Live internet connection and power at customer premises
  • Vendor supported and licensed hardware

User support

• Email or online ticketing support: Yes
• Support response times: You will be assigned a project coordinator to manage your engagement with our team they will be available in UK office hours 9am-5:30pm Monday to Friday, excluding Bank Holidays. Response times to project scheduling queries are normally within 24 working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Business Hours:; This package has been created for organisations that operate within standard working hours and need help during that time should a problem occur.; Support Helpdesk & Equipment Monitoring 5 days per week 9am – 17:30 pm.; ; Extended Hours:; For organisations that operate outside of standard hours, such as contact centres, coffee shops, bars and restaurants.; Support Helpdesk & Equipment Monitoring 7 days per week 7am – 11 pm.; ; 24/7:; If you need support 24/7, then opt for package 3 which will give you the reassurance of our support whenever you need it.; Support Helpdesk & Equipment Monitoring 24/7 - Pricing is as per our pricing document
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Following the initial network assessment a service description will be created covering the agreed scope any limitations.; ; Following customer sign off we will assign a project manger, who will guide you through the stages of deployment. There will be a significant information gathering element to the onboarding process while we map and document the infrastructure, establish secure access and add monitoring. Following onboarding full documentation will be provided.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: We provide a secure dashboard where all of the data is stored, all user data can be exported via CSV at the end of the contract
• End-of-contract process: At the end of the contract we will arrange to cease the services and remove our access, monitoring and services from your systems. Any hardware you have purchased you will own along with any user data collected via the portal.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For mobile users our service is fully responsive and adapts to screen size and resolution based on the device.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Simple web page for registration
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: The has been tested to be used with keyboard only inputs, design and colour contrasts and text to speech technology.
• API: Yes
• What users can and can't do using the API: The API for our service allows you to extract analytic, usage and marketing data securely to other CRM or marketing applications. The API also allows user management.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Portal managers can customise the UX to the organisations brand to ensure a brand consistent user journey, this is done within the management portal with a WYSIWYG editor.

Scaling

• Independence of resources: Our service applies bandwidth limiting on connection to ensure heavy users don't have a negative affect on other users of the service. Heavy user reports are also available. Our resources will automatically scale with load.

Analytics

• Service usage metrics: Yes
• Metrics types: Total users, new users, total bandwidth, user bandwidth, time usage, device type, browser type, returning visitors, usage by location, session data, marketing opt in.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: User data can be exported via the API or via a secure CSV download.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our services run to a 99.99% target availability, we monitor our services continuously against this uptime. Service credits are available for service disruptions and can be claimed by raising a support ticket where we will review the claim and raise any applicable service credits.
• Approach to resilience: Our services are designed to be highly available, resilient and scalable. All services have been risk assessed and appropriate redundancy measures implemented to achieve our target uptimes, including instance and data centre redundancy, load balancing, hardware and software failover across disparate components, data replication, and automated scaling. Further information is available on request.
• Outage reporting: All of our services are monitored 24/7 by our Network Operations Centre, should our monitoring alert us of any service degradation or downtime our engineers will open a ticket immediately and begin investigation, based on the severity and nature of the issue we will provide updates to our customers via email detailing the nature of the issue, the current status of the issue, next steps and target resolution time.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All staff access is controlled by our access control policy, staff only have access to areas of the systems required for their specific job roles and these are regularly reviewed in line with ISO27001. All systems are protected by a secondary authentication method and have full logging.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: As a ISO27001 certified organisation we have a well documented information security management system, which include acceptable use, data classification and storage, access control, business continuity. and security incident reporting and management. Any incidents and non conformities are reported and logged as per the ISO standard and our system is regular audited internally and externally.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Performance Networks follow a strict change management procedure as detailed in our Change Management Policy. All changes must follow the process, through request, risk assessment, approval, testing, implementation and review, all changes are tracked in the change log.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use software to monitor and assess our infrastructure for known vulnerabilities and threats, on discovery of a new vulnerability we aim to apply patches within 72 hours. We also monitor the logs from our services and are alerted to suspicious activity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use software to monitor and assess our infrastructure for known vulnerabilities and threats, on discovery of a new vulnerability we aim to apply patches within 72 hours. We also monitor the logs from our services and are alerted to suspicious activity.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined a Incident management processes in place for common incidents such as compromised user accounts or the detection of suspicious activity, users can log incidents via our support desk. Each indecent will be logged along with actions taken. Incident reports are made available following incident resolution and communicated by email to affected parties.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited 30 day trial of the guest registration service is available on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 25%
• Over £5,000,001: 30%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assement Bureau
• ISO/IEC 27001 accreditation date: Tuesday 17 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 52f13f0e-030f-47d6-a375-da6ce9c962af
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at will.evans@performancenetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.