AIRMID STAFFING LTD
Cloud-based TOCH Service
Airmid’s TOCH Support Service delivers a clinically governed, digitally enabled bridge between acute hospital care and safe home-based recovery. Designed for medically optimised but still vulnerable patients following discharge, TOCH provides rapid stabilisation and early reablement in the community; reducing deterioration, preventing avoidable readmissions, and improving discharge experience quality.
Features
- Rapid-response TOCH team – deployed quickly to support safe discharge.
- Cloud-based referral workflow – enables immediate triage and allocation.
- Registered nurse oversight – ensures safe, clinically governed care.
- Reablement-focused delivery – promotes independence and early recovery.
- Medication prompting and reconciliation – supports safe stabilisation at home.
- Single or double-handed pathways – adaptable to individual patient needs.
- Multi-route escalation pathways – UCR, GP, DN, RRT, acute teams.
- Daily digital reporting, provides transparent updates to MDT and commissioners.
- Therapy-informed mobilisation – supports recovery and safe transfers.
- Rapid mobilisation across ICS areas enabling multi-locality service deployment.
Benefits
- Safer transition home – stabilisation during the high-risk discharge window.
- Faster discharge – improves hospital flow and capacity.
- Improved independence – structured reablement supporting functional gains.
- Reduced readmissions – early oversight prevents deterioration.
- Better communication – enhances coordination across discharge pathways.
- Governance visibility – transparent and auditable digital reporting.
- Scalable capacity – expands rapidly during peak demand.
- Fully auditable delivery – strengthens regulatory assurance.
- Lower family burden – reduces pressure on informal carers.
- Fast ICS-wide deployment, enables launch across multiple hospitals and localities.
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@airmidstaffing.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
9 8 8 3 3 5 3 9 4 4 2 3 0 9 0
Contact
AIRMID STAFFING LTD
Louise Paul
Telephone: 02034346040
Email: info@airmidstaffing.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We provide 2 levels of support:
Phone support
On-site support
Both are provided by experienced consultants, 9 to 5 Monday to Friday.
Phone support is provided at no additional cost.
On-site support is charged at the consultants quoted day rate.
A Technical Account Manager is provided
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £850.00 | |
| Performance analyst | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior business relationship manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Head of command and control | £1,670.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem manager | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service transition manager | £750.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £500.00 | |
| Delivery manager | £600.00 | |
| Senior delivery manager | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,995.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| QAT analyst | £650.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior service designer | £350.00 | |
| Service designer | £550.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- Cfe4e16f-2de4-4385-b989-abc96c64f555
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@airmidstaffing.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.