MADE PURPLE LTD

Purple Scribe: Secure, High-Accuracy Transcription and Summarisation for Audio and Video files

Purple Scribe is a secure transcription and summarisation service for audio and video files, delivering high-accuracy speech-to-text and structured summaries. Designed for regulated environments, it supports meetings, interviews, and recordings with configurable templates, audibility and UK-hosted secure processing.

Features

• High-accuracy transcription for audio and video files
• Automated structured summaries using configurable templates
• Secure processing for regulated and sensitive environments
• Support for multiple speakers and meeting formats
• Customisable summary templates aligned to organisational needs
• Web-based and application-based file upload and access
• Audit logs for transcription and summary actions
• UK-hosted infrastructure with encrypted data handling
• Role-based access controls for users and administrators
• Export transcripts and summaries in standard formats

Benefits

• Reduce time spent manually writing notes and summaries
• Improve accuracy and consistency of recorded information
• Enable faster review of meetings and recorded sessions
• Support compliance with secure, auditable processing workflows
• Allow staff to focus on engagement rather than note-taking
• Understand Standardise documentation across teams and organisations with speaker IDs
• Speed up information sharing and decision-making
• Reduce administrative burden for frontline staff
• Improve accessibility through searchable written transcripts
• Support operational insight through structured summaries

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

989050300964115

Contact

George Kyriacou
01842558121
hello@madepurple.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI life cycle

  • Trustworthy AI Software

  AI software services

  • Personalize AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Purple MDM Devices can be used for secure conversation capture, however this is not required.
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The Purple Scribe dashboard will not support internet explorer browsers and Chrome or FireFox will need to be used.
• System requirements: None

User support

• Email or online ticketing support: Yes
• Support response times: Normally within 1 hour of emails received between the hours of 8am and 8pm Telephone support available for P1 incidents 24 hours a day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support plans are email and telephone support during business hours only there are no guaranteed response times offered however we will do our best to support you as quickly as possible.; ; Additional levels of support can be made available on a priority level basis.; Bronze, 5% of monthly spend (or £250 minimum); P1: 3 business hours; P2: 6 business hours; P3: 9 business hours; ; Silver, 8% of monthly spend (or £1500 minimum); ; P1: 2 business hours; P2: 3 business hours; P3: 5 business hours; ; Gold, 10% of monthly spend or (£5000 minimum); P1: 1 business hour; P2: 2 business hours; P3: 3 business hours
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our user documentation will enable your developers to connect via the Purple Scribe API within a matter of minutes to start programatically sending your audio files across to be scanned.; ; Online prompts assist you within the Purple Scribe dashboard to help you to apply keywords or phrases and help you to access the parts of your audio that are of interest.; ; Onboarding sessions and training are provided.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: Users who have the correct permissions can extract data from the management portal. The data files that are exported will be encrypted using PGP.
• End-of-contract process: Made Purple will destroy all information from the sites environment and it will be permanently removed. Users will have access to all data that they are the controllers of for 93 days beyond the contract end date. There are no end of contract or data extraction charges.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices can be used offline to securely capture conversations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: You have access to a cloud-based interface to set up the system the way that works best for you.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Tests have been successfully carried out with; ; NVDA 2016 screen reader Mozilla Firefox (latest versions); VoiceOver 7.0 screen reader Safari on iOS 10 and OS X
• API: Yes
• What users can and can't do using the API: Audio can be sent to the Purple Scribe system via an api for processing, Keywords or phrases must be pre loaded into the Purple Scribe dashboard. Summaries and additional information can be passed back through via the API or can be accessed via the Purple Scribe console. The API can be used to output the session information into specific templates. Full Documentation is available.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: You can customise the keywords /phrases that the system searches for within the scan my audio dashboard.; ; You can also customise the number of files scanned capping it at a limit of files or minutes.; ; Customers can customise the summarisations to suit their specific session types. ; ; Customers can customise the output to ensure that it directly feeds thair current CRM system.

Scaling

• Independence of resources: Our services are designed to be highly available and will auto-scale based on demands and traffic patterns. The service has been thoroughly stress tested . All services are load balanced and have health checks for target groups. We utilise multiple data centres in the London Region to load traffic and to make sure there is no single point of failure in our system.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of audio minutes processed; number of keywords / phrases identified; number of files processed; percentage of keywords flagged per file; keyword / phrase identified on an account bases (across all files)
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can extract their data via a CSV file through the dashboard.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • MP3
  • MP4
  • WAV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: System availability can be guaranteed provided a set criteria are met, Upon detection of a system outage, we immediately move to rectify the issue and aim to resolve it within 72 hours.
• Approach to resilience: Available on request
• Outage reporting: There are multiple ways you can receive alerts:; ; 1. Email alerts; 2. Slack or Teams integration; 3. Using our API with webhooks

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are restricted either to Made Purple Ltd staff and approved sub-contractors or, if required for the function of the service, limited to authorised users of the service.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The data we store in AWS databases (London only) and storage is encrypted at rest with TDE (transparent data encryption) and while in transit using TLS. Policies are enforced by restricting access to virtual machines, databases and any administrative portals. User accounts can be revoked once a person leaves or is no longer associated with the project. All databases are protected by firewall with IP whitelisting rules.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use the Software Assurance Maturity Model (SAMM) to manage configuration and change within our services, utilising Infrastructure as code (IaC) so that configuration and change can be identified, controlled and automated. We use Rolling updates and A/B testing to ensure changes are fit for purpose. Automated tests are built into our CI/CD pipeline to test the functionality, security and resilience of our system which includes fuzz testing, vulnerability scans and static code analysis. We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, software vulnerabilities, file integrity monitoring as well as cloud configuration issues. All logs are fed in to our SIEM solution so we have real time tracking of security incidents. All machines contain an agent to track software versions which are checked against CVE's as published by NVD and other sources such as OS security feeds. Upon detection of a vulnerability, we immediately move to patch the issue and aim to resolve any vulnerability within 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use a comprehensive SIEM solution which provides monitoring, detection, and alerting of security events, anomalies, infrastructure changes and incidents. All logs are fed into this system. We also employ sophisticated industry standard software provided by AWS to monitor our systems for potential compromises, and proactively monitor logs relating to other services not covered by automated threat detection. Upon detection of a potential compromise, we immediately move to patch the or respond to the issue and aim to remove or patch any compromised system within 48 hours.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes in place for common incidents such as compromised user accounts or the detection of suspicious activity. These processes are commensurate with the severity of the incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: You can try the Purple Scribe system for free by uploading a maximum of 5 audio files within the free tier on the web portal. No API access will be granted to users on the free tier and all files must be no longer than 10 minutes.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Peers Quality Assurance Limited
• ISO/IEC 27001 accreditation date: Sunday 19 July 2020
• What the ISO/IEC 27001 doesn’t cover: All services are covered by our certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C650d85e-c009-4441-a468-6234f1b43536
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F3586622-84f0-4d3c-a4bc-81adaa9d38cb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@madepurple.com. Tell them what format you need. It will help if you say what assistive technology you use.