MOTOROLA SOLUTIONS UK LIMITED

Noggin Resilience Platform

Noggin’s integrated resilience software platform seamlessly unifies operational & third-party risk management, operational resilience, business continuity, incident & crisis management, emergency management, and security & safety operations.

Features

• Discover the world's leading integrated resilience workspace for operational risk-management
• business continuity planning & testing, operational resilience
• incident & crisis management, and security & safety operations.

Benefits

• The only truly integrated resilience workspace
• Integrated messaging, tasking, workflows, data analysis, and mapping.
• Best practices out-of-the-box
• Comprehensive library of solution templates, based on ISO standards.
• Next-generation software, responsive, mobile-first design
• Flexible workflows, forms, wizards, and dashboards
• No-code customization, tailor Noggin solutions or build your own
• Easy to connect and synchronise data, and Integrate other systems
• Integrates with ERP, service management, cyber security, CRM, EHS, GIS
• Powerful workflow engine for automation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

990125933773990

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Noggin is hosted on AWS
• System requirements:
  • The Noggin platform is offered as SaaS and access to
  • The platform is via a web browser.
  • The platform supports the latest three versions of
  • Chrome, Firefox, Safari and Edge.
  • Mobile application is supported on iOS (iOS 11 and above)
  • And Android (Android 5.1 and above, Android 10+ recommended) devices.

User support

• Email or online ticketing support: Yes
• Support response times: Acknowledgement - 15mins; Priority 1 - 45 mins; Priority 2 - 2 Hours; Priority 3 - 1 Business Day; Priority 1 - 2 Business Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Noggin supports customers via the allocation of a named Customer Success Manager (CSM), supported by a team of experts to handle all customer needs.; ; • Post-paid Support (zero hours): This is a free tier that includes email support during standard business hours.; • Bronze Support: This package costs £2,990 annually. It includes email, web, and telephone support through an online ticketing system, offering up to 2 hours of assistance per month and a Service Level Agreement (SLA) during business hours.; • Silver Support: Priced at £7,790 per year, this level provides email, web, and telephone support with an online ticketing system. It includes up to 5 hours of monthly assistance and covers business hours plus 24/7 incident reporting under the SLA.; • Gold Support: The most comprehensive tier costs £15,590 annually. It features email, web, and telephone support, an online ticketing system, and up to 10 hours of assistance per month. Additionally, it includes an SLA with service credits on availability, monthly reporting in the Noggin standard format, and 24/7 incident reporting alongside standard business hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Noggin provides a comprehensive professional services implementation to deliver configuration, go-live and training activities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • Other
• Other documentation formats: Documentation is primarily online with options to export to PDF.
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Noggin allows for the manual or automated export of data in CSV format, which is suitable for Excel. Data can also be fetched in real time using Noggin's API. For customers that operate a Data Warehouse, Noggin offers an additional cost Data Warehouse add-on that provides a continual export of all Noggin data to the data warehouse. These options mean that customers typically have been able to store all system data prior to contract expiry.
• End-of-contract process: At the end of the service contract, Noggin will delete the namespace containing the customer data. Noggin would also delete the encryption key used to encrypt the Customer data stored by the platform Noggin can also provide a certificate of destruction if required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Noggin includes a dedicated native mobile application available on iOS and Android platforms, available from their respective app stores. All Noggin features are available from the mobile app, not just a subset. It allows users to receive and respond to push notifications and remotely trigger notifications and associated workflows. The app allows users to:; ; * Recieve push notification alerts; * Send communications; * Submit photos, video or audio; * Use device GPS to create spatial data; ; The application presents an interface designed for smaller form factor devices and optimised for touch screens—using design principles familiar to mobile app users.
• Service interface: Yes
• Description of service interface: Admin users have access to a web based control panel to manage operational, security, user and language settings for the system, and to configure functions, workflows, dashboards and forms.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The primary end-user interfaces of the Noggin product conform to W3C WCAG 2.1 guidelines. Some interactive visualisations (e.g. GIS), and some administrative sections (e.g. workflow design tools) do not conform due to their complex nature - in particular the navigation by keyboard alone guidelines. Earlier this year Noggin launched a review of accessibility with the aim to enhance overall accessibility.; An updated VPAT is available to provide the status of this work.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The REST API offers create (POST), retrieve (GET), update (PUT and PATCH) and delete (DELETE) operations for data objects stored on the platform, along with the ability to search for data objects and upload and download file attachments. The Noggin Connect API allows custom middleware to programmatically interact with the platform using custom middleware built by eithercustomers or Noggin.; The REST API uses bearer token authentication, with customers able to manage API keys (tokens) in the Noggin 2.0 UI. Tokens must be present in each HTTP request to the API in the "Authorization" HTTP header; Noggin 2.0 workflows support a webhook node. These allow Noggin workflows to call an API endpoint on a customer hosted system via a HTTP POST. Webhooks are quite flexible and can be configured to include a JSON body of the data object fields
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The Noggin 2.0 platform design is focussed on scalability with architecture to support vertical & horizontal-scalability. 3 scaling tiers can scale-independently. The platform-serves the front-end application (presentation-tier) from-the edge-server of Amazon-CloudFront content delivery-network. These edge-servers are globally-distributed,& serve-the application-resources from server-closest to-the-user. The application-services are micro-services on-the Amazon-Elastic-Container-Service. This-service-scales up/down automatically with demand. New-containers can-help meet-demand then removed-once traffic-returns to lower-levels.The storage-Services tiers-that persist-the-data. The services-used are Amazon-S3, Amazon-DynamoDB, Amazon-ElastiCache and Amazon-Elasticsearch. Amazon manages-the services scalability which scale-automatically with demand. Noggin-platform supports addition of new-user-cases through configuration with-minimal-impact. See Architecture-Whitepaper for more details.

Analytics

• Service usage metrics: Yes
• Metrics types: Data on system usage for consumable items such as active licenses, messaging credits and other inclusions, and any excess usage.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest of protected at two levels: the data is first encrypted by the platform use AES256 and a key specific to the customer, then encryted again by the AWS service storing the data.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Noggin allows export to PDF, MS Word and CSV (suitable for Excel) for relevant data.; Noggin workflows are able to automatically export data in PDF, MS Word or CSV format. Workflows can be triggered on a schedule, via an API call, from other workflows or as part of platform processing.; Additionally, users are able to manually import or export CSV data through the platform UI; Data can be exported in PDF via the Noggin print widget, allowing export for reporting or third party data dissemination.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON via the Rest API or optional Data Warehouse integration.
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON via the Rest API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Noggin platform has a wide range of security controls to ensure the privacy, security and integrity of all customer data. Some of the controls that are implemented by design include the use web application firewall, logging and monitoring, centralized access control, encryption for data at rest, encryption of data in transit, key management, active-active-active architecture, vulnerability management and several others.

Availability and resilience

• Guaranteed availability: Targeted availability SLA for Noggin 2.0 platform core services is 99.99%, and non-core services is 99.9%
• Approach to resilience: Noggin makes use of AWS services and high available to handle disasters. The platform runs in active-active-active mode across three AWS Availability Zones (logical data centers). The loss of a Availability Zone would mean the other Availability Zones pick up and scale to handle the extra traffic. Both RTO and RPO targets are 5 minutes.
• Outage reporting: Public dashboard and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Noggin offers direct-platform authentication or SAML Single-Sign-On, and recommends Single-Sign-On where available. Noggin supports SSO-authentication by an external-identity-provider through SAML 2.0 where Noggin is a Service-Provider and defers-authentication to the Identity-Provider. This allows for the full-feature set of authentication-technologies to-be-used, including multi-factor-authentication and complex-business rules for password-entropy-etc. Noggin local-accounts support MFA for Noggin platform-passwords, but typically does-not have the features-and-options available in a dedicated-authentication-platform. Noggin supports TOTP and SMS-MFA for platform-passwords. MFA-rules for direct-login are based on Profiles or IP-address-ranges.; For MFA it should usually be brokered via SSO-system, if possible. Once authenticated, authorisation-is-performed in Noggin using Noggin's role-based access-control-mechanism.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: ISO 27001
• Information security policies and processes: Internally developed polices assessed against ISO 27001 and externally accredited.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Noggin uses patch automation where possible. Noggin employs AWS Patch Manager, which is part of the AWS Systems Manager service, as well as Windows Server Update Services (WSUS) to track, manage and automate application of patches to key on-premise and AWS hosts.; At the application level, Noggin 2.0 container images are rebuilt using the the latest patches available as part of the CI/CD workflow automatically. Noggin generally releases weekly, but can use a hotfix process if necessary.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Vulnerability management covers many facets of the operation of a secure system, including preventative measures to avoid the existence of, exploitability of, or limit the impact of individual vulnerabilities. Noggin maintains security and compliance by scanning all the underlying EC2 instances against patch, configuration and other policies.The Vulnerability Management Plan also includes:; * CVEs or vendor advisories for common software products used in Noggin 2.0; * Periodic review of application source code as part of normal peer review, or for any other reason; * Procedures for handling incidents such as the discovery of a system intrusion
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The Noggin 2.0 Platform vulnerability management plan includes controls at the application-level and the infrastructure-level. The application-vulnerability management includes secure-coding practices, peer-review of all code-changes, automated tests, source-code dependency vulnerability-scans us, NPM audit (for all packages used in the code)and QA-tests. The Infrastructure level vulnerability-assessment includes network-level design(component isolation), defence in-depth controls, endpoint security-platform, patch-management-tools, Security-analysis-tools and monitoring of security-advisories. The vulnerability-management-plan also includes annual-penetration-tests by third-party. This enables Noggin to conduct multi-layers vulnerability-assessment in a regular-manner.; The platform makes use of AWS Guard-Duty for intrusion detection(https://aws.amazon.com/guardduty/). In the case of breach, Noggin policy is to-notify affected customers without undue-delay
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Noggin maintains a monitored reporting address for security concerns that are escalated to the CISO.; The platform makes AWS Guard Duty for intrusion detection (https://aws.amazon.com/guardduty/). AWS Guard Duty is a cloud centric IDS service that is able to detect a broad range of threat behaviors. In the case of breach, Noggin policy is to notify affected customers without undue delay

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please contact us for details

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Coalfire
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: Items not included are those that are out of scope of Information Security and Privacy Management System (ISPMS) governing information assets and data processed by Motorola Solutions, Inc. (including its subsidiaries), development and technical engineering support operations and relevant corporate infrastructure for its Critical Communications, Video Security, and Command Center products and services offerings, and the Data Protection Office and Enterprise Information Security.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Coalfire
• ISO 9001 accreditation date: Friday 1 October 2010
• What the ISO 9001 doesn’t cover: Items not included are those that fall outside the scope of supporting the operations underlying Radio equipment & Services, Command Center Software, and Video Security and Access Control offerings. The organizational scope includes Requirement Management, Design/Development, System Integration, Support Services, Managed Services, Manufacturing, Repair Services, Supply Chain Support, Rentals, and Training Services teams affecting the Quality Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 1b4965d3-cf84-4eca-81cd-5f5b6eaa912d
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D29c6122-921f-4fac-a806-f8527971521e
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.