Wavenet

Microsoft Copilot

Copilot is an AI-powered assistant integrated into Microsoft 365 that increases user efficiency by combining large language models with organisational data. Copilot enhances productivity, creativity, and collaboration by turning user prompts into actionable outputs, generating content, analysing data, summarising information, and automating repetitive tasks, while maintaining enterprise-grade security and compliance.

Features

• Users can type or speak prompts without complex commands.
• Creates drafts for emails, documents, presentations, and reports.
• Summarises, visualises, and interprets Excel data using conversational queries.
• Provides real-time or post-meeting summaries in Teams, including actions.
• Leverages organisational data from Microsoft Graph for personalised responses.
• Automates repetitive workflows like scheduling, formatting, and document updates.
• Works seamlessly in Word, Excel, PowerPoint, Outlook, and Teams.
• Maintains enterprise-grade security, privacy, and compliance standards.
• Suggests design ideas, slide layouts, and visual enhancements in PowerPoint.
• Quickly retrieves relevant files, emails, and organisational knowledge.

Benefits

• Boosts Productivity: Speeds up tasks like drafting, summarising, and analysis.
• Enhances Creativity: Helps generate ideas, content, and designs quickly.
• Improves Decision-Making: Provides insights and trends from organisational data.
• Saves Time: Automates repetitive processes and reduces manual effort.
• Supports Collaboration: Summarises meetings and action items for teams.
• Personalised Assistance: Delivers context-aware suggestions based on your work.
• Reduces Cognitive Load: Handles complex queries and simplifies workflows.
• Multi-app: Works seamlessly in Word, Excel, PowerPoint, Outlook, and Teams.
• Enterprise-Grade Security: Maintains compliance and data privacy standards.
• Scales with You: Adapts to different roles and business needs.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

999371235758342

Contact

Joe Ewins
0333 234 0011
publicsector@wavenet.co.uk

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: MS 365 Copilot requires Microsoft 365 (M365) Business or Enterprise licensing
• Cloud deployment model: Public cloud
• Service constraints: Service is best suited for data located in cloud environment.
• System requirements:
  • Microsoft 365 (M365) Business or Enterprise license
  • Microsoft 365 Apps
  • Windows 10,11 and last 3 versions of MacOS

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Wavenet support - 30 min to 4 hour response time inside core working hours 9-5 Monday-Friday UK time aligned to incident priority. Extended (M-F 8-8) and 24x7 support options available. Microsoft infrastructure-level support is 24/7/365 for underlying, abstracted hardware
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Any customers on managed support will have a dedicated account manager and will be assigned a support team of engineers ranging from 1st line to 3rd line in ability. Escalation points are available with optional to follow through with issues until resolution. Costs vary depending on the Azure resources being supported.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Wavenet’s approach and best practices for enabling Microsoft Copilot for customers:; Wavenet would start by ensuring customers are Copilot-ready, focusing on security, compliance, and governance before deployment. This includes conducting readiness assessments to identify oversharing risks and sensitive data exposure, applying Microsoft Purview sensitivity labels, and implementing robust permission and content management practices to prevent data leaks. Once the environment is secure, Wavenet would guide customers through licensing and activation, often leveraging trials and promotional offers to accelerate adoption. The enablement process also involves defining high-value business scenarios, engaging executive sponsors, and delivering tailored training sessions to drive user adoption and maximise ROI. Finally, Wavenet supports ongoing optimisation through change management, user enablement resources, and iterative rollout strategies that align Copilot capabilities with each customer’s workflows and objectives.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers own their Microsoft 365 environment and all the data that resides within it. at the point of contract termination Wavenet will cease to have access to the M365 portal and Copilot, which will then become under the sole management of the customer.
• End-of-contract process: Microsoft is governed by strict standards and removes cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. https://www.microsoft.com/en-gb/trust-center/privacy/data-management?rtc=1
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop service is integrated into Microsoft Office applications or available via web browser. Mobile service is app based.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Admins control Microsoft Copilot primarily through the Microsoft 365 admin centre and related management tools, where they can configure access, permissions, and policies to ensure compliance and security. They can enable or disable Copilot features for specific users or groups via licensing and role-based access controls, manage data privacy by setting up sensitivity labels and compliance boundaries, and customise Copilot’s behaviour using Microsoft Graph and security settings. Additionally, admins can monitor usage and performance through analytics dashboards, apply conditional access policies, and integrate Copilot with organisational governance frameworks to maintain control over data and user interactions.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Not known
• API: Yes
• What users can and can't do using the API: Microsoft Graph API: Copilot leverages Microsoft Graph to access organisational data (emails, documents, calendars, etc.). Admins and developers can use Graph APIs to manage permissions, configure Copilot behaviour, and integrate with other apps.; ; Extensibility via Plugins and Connectors: Copilot can integrate with third-party services through Microsoft 365 connectors and Power Platform. Developers can build custom plugins using APIs to extend Copilot’s capabilities.; ; Azure OpenAI Service: For organisations building custom Copilot-like experiences, APIs from Azure OpenAI allow integration of GPT models with enterprise data and apps.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: API customisation for Microsoft Copilot typically involves extending its capabilities or controlling its behaviour through Microsoft Graph and plugin frameworks. Wavenet can provide professional services engagements for this on request.

Scaling

• Independence of resources: Azure’s robust isolation mechanisms ensure that users remain unaffected by the demands placed by other tenants.

Analytics

• Service usage metrics: Yes
• Metrics types: The Copilot dashboards in Viva Insights provide a consolidated view of four main metric categories: Readiness shows pre-deployment indicators. Adoption tracks active users, usage trends, retention, and engagement across Microsoft 365 apps. Impact measures productivity benefits such as actions performed, content generated, and estimated savings. Sentiment captures user feedback and satisfaction signals. Additional analytics include, granular insights like habitual usage, segmentation (Power, Habitual, Novice), and short-term trends, anonymised weekly user-level metrics, and Copilot agent usage and behavioural context such as collaboration patterns, giving organisations a view of Copilot’s uptake and value.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Content generated from prompts can be exported into various formats directly by users.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS, XLSX
  • EML
  • MP4
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLSX, XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Azure virtual networks entirely segregated from Wavenet's network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Role-Based Access Control (RBAC), Multi-Factor Authentication

Availability and resilience

• Guaranteed availability: See Microsoft's Service Level Agreements (SLA) for online services: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services?lang=1
• Approach to resilience: The service resiliency is provided by the Microsoft cloud architecture, this includes redundant hardware, data replication and automated integrity checking.
• Outage reporting: Platform level outages are reported publicly via: https://azure.status.microsoft/en-gb/status. Individual servers/applications are proactively monitored and incidents raised with Wavenet helpdesk to remedy as required

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Conditional Access governs access based on logon location, device used for access and its compliance status.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Wavenet is an ISO27001 certified company and we adhere to the standard and has an Information security management system drawn from ISO27002 and we follow the NIST standard for cyber security framework, we are audited on this standard annually, Wavenet is also a CE+ certified company
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wavenet conform to ISO2000
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wavenet conform to and follow the NIST standard and ISO27002
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have continual monitoring with EDR solution feeding into a SIEM that is monitored 24/7 that is monitored by SOC
• Incident management type: Supplier-defined controls
• Incident management approach: Wavenet is ISO27001 certified and we follow the playbook as part of our certification.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Thursday 18 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: United Registrar of Systems
• ISO 9001 accreditation date: Monday 12 August 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.