| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £1,100.00 |
AKITA SYSTEMS LIMITED
Microsoft Dynamics 365 Support Services
Professional Dynamics 365 support to keep Microsoft CRM and ERP systems stable, secure and high-performing. Delivered as managed monthly hours or ad hoc assistance, covering troubleshooting, break/fix issues and admin help across Sales, Service, Field Service, Project Operations, Business Central and Power Platform. Predictable costs and SLA response.
Features
- Managed Dynamics 365 support plan
- Covers Microsoft CRM & ERP modules
- Ad hoc break/fix assistance
- Microsoft-accredited consultant helpdesk
- SLA-backed response times (two hours)
- Support for full Dynamics 365 suite
- Power Platform application support
- System troubleshooting and fine-tuning
- System troubleshooting and fine-tuning
- User guidance and ‘how-to’ support
Benefits
- Maximised Dynamics 365 uptime
- Improved system performance
- More efficient business workflows
- Enhanced user adoption, confidence and effectiveness
- Cost-efficient and customisable support pricing
- Secure and compliant configuration
- Fast resolution of issues
- Access to expert Microsoft specialists
- Peace of mind for core operations
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
9 9 9 9 9 7 2 5 5 3 7 8 6 6 5
Contact
AKITA SYSTEMS LIMITED
Akita
Telephone: 0330 058 8000
Email: info@akita.co.uk
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
Service scope
- Service constraints
- Services delivered remotely. Onsite support subject to additional charges and sits outside SLAs
User support
- Email or online ticketing support
- Yes
- Support response times
- 2-hour SLA (applied to supported hours)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Priority given to business critical isssues
Supplier type
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- ISO/IEC 27001 accredited by
- British Assessment Bureau (UKAS accredited)
- ISO/IEC 27001 accreditation date
- Friday 18 January 2019
- What the ISO/IEC 27001 doesn’t cover
- The ISO/IEC 27001 certification does not cover customer-owned systems or infrastructure not managed by Akita Systems Limited, physical security controls at customer premises, end-user devices not under Akita management, or non-IT business activities outside the defined scope of IT support, cloud services, and hosted and recovery services.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- ISO 9001 certification accredited by
- British Assessment Bureau (UKAS accredited)
- ISO 9001 accreditation date
- Saturday 31 December 2016
- What the ISO 9001 doesn’t cover
- The ISO 9001:2015 certification does not cover activities outside the defined scope of IT service delivery, including non-IT business operations, customer-owned systems or processes not managed by Akita Systems Limited, services delivered entirely by third parties outside Akita’s quality management system, and physical site operations at customer premises where Akita does not have operational control.
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 56073cca-376a-486b-a991-0f76b99f23b2
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- Cc55b424-1c83-4f89-8550-44e6b24ec430
- Other security certifications
- No
Social value
- Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@akita.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.