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COMPUCORP LIMITED
CiviPlus is a highly flexible Software as a Service CRM solution based on the open-source CiviCRM platform designed for Government institutions, Non-profit organisations, membership associations and advocacy organisations. It is a comprehensive platform with all the tools you need, from fundraising to membership management, events, communications, and integrated Self-Service Portal.
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Blackthorn GRC Limited
Blackthorn's Incident Response service delivers of a focused and coordinated response to crisis situations. While especially suited to security/cyber incident management, it helps in any situation that is threatening and has the potential to disrupt operations and/or cause harm people, property or reputation. UK hosted, up to OFFICIAL.
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NEC SOFTWARE SOLUTIONS UK LIMITED
A Digital Mailroom service for both physical and electronic incoming documents. Client post is delivered to our centre where it is converted to a digital image, referenced and then transferred electronically to the relevant client environment. Service can include document storage and destruction.
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VERSEONE GROUP LTD
Our self-service portal for social housing providers allows residents to serve themselves, to pay their bills, log repairs and manage their account via a mobile-first browser or via a mobile app. This reduces call centre traffic and allows your customer service staff to provide higher levels of care to others.
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Meritec Limited
Our service provides a smart, modern responsive website underpinned by a powerful and flexible Umbraco content management system (CMS). This intuitive platform enables rapid content generation with easy to change presentation templates and interface objects. We develop our websites to focus on the User Experience (UX) and WCAG2.1 compliance.
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Hootsuite Inc
Track agents' availability (away states)
Monitor performance in real time
Set SLAs
Track conversation actions with audit trails
Give agents real-time insights
Create custom metrics reports
Detect a contact's language in Inbox 2.0
Connect a chatbot to Inbox 2.0
Convert calls to messages (WhatsApp IVR deflection)
Connect with Zendesk
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CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED
Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales
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NAIMURI LIMITED
Our user researchers provide expertise in working with users (through interviews, surveys, workshops and focus groups) to understand their needs, pain points and ambitions to inform high-quality software design.
Our UX designers create meaningful experiences for users, resulting in effective and enjoyable products which achieve business value for customers.
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PLACECUBE LIMITED
Modern, flexible, scalable intranet enabling colleagues and partners across teams, departments, and external organisations to connect, communicate and collaborate. Improve employee engagement and increase productivity with an intuitive, personalised experience. Role-based permissions, enterprise search and easily usable tools enable speedy discovery of information, two-way communication, and knowledge sharing.
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Novoville Ltd
Our solution allows you to design your own chatbots, and deploy them on multiple interfaces without having to get an IT professional involved.You can deploy the chatbots on many different channels: your website or a partner’s, your app or the dedicated Novoville mobile app, even on Facebook Messenger or WhatsApp.
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Charterhouse Voice & Data
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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Commify UK Limited trading as VOODOO and Esendex
Using the Esendex SMS and WhatsApp portal, you can market and send campaigns to your customers, sending bespoke SMS and WhatsApp offers or thousands/millions of standard SMS. Use SMS shortcodes and keywords to track campaigns, giving real-time feedback on the success.
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Zesty Ltd
Zesty is a patient engagement platform that transforms interactions between patients and care teams. Through integration with most leading PAS/EPR/Diagnostic systems it provides smart appointment management, paperless letters, targeted questionnaires, timely patient information, and integrated video consultations leading to clinical workflow efficiencies and enhanced patient engagement along entire care pathways.
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Cyber Media Solutions Ltd.
Theseus: Integrated Health and Wellbeing is a complete solution for integrated lifestyle services and local authority public health teams. It supports integrated health and wellbeing self-assessments, a health improvement directory and comprehensive case management of internal and externally delivered services including Stop Smoking, health coaches, physical activity and weight management.
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SUREVINE LIMITED
Collaborating confidently on your most valuable information across organisational, technical and geographical boundaries gives your organisation a strategic advantage. For 15 years Surevine has specialised in software solutions for seamless collaboration across trust boundaries, wherever you are, and no matter how sensitive your information.
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Optus Homes
OptusApp is the powerful tenant self-serve solution designed by social landlords, for social landlords. A license service offering a turnkey solution accessed by landlords on demand and integrated solution in landlord's own branding. No need for long term binding contracts.
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Red Ant Digital
A cloud platform-as-a-service for applications, with a particular focus on data collection, ingestion, integration and orchestration. Typical use cases include pharmacovigilance for monitoring drug safety/adverse drug reactions, device incidents and vigilance, at-scale data collection, backend services for consumer-facing webforms, websites and mobile apps, or other datacentric developments.
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CEOX SERVICES LTD
Ceox’s Microsoft Power Apps in Teams enables Public Sector Organisations to build engaging business applications within Microsoft Teams. The low-code data platform enables the creation of Canvas Apps connected to Dataverse for Teams without leaving the Teams Interface. Empower your workforce, automate tasks, streamline process and deliver efficiencies.
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Syrenis Ltd
SMART, a secure cloud stakeholder management system for classifying and communicating with stakeholders (GDPR Compliant); classify using tags, map and track change in stakeholders’ attitudes, use dynamic web forms, automate responses, use broadcast email/SMS facilities, create engagement programmes, plus secure document collaboration, social-media management and full virtual press office module.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC Revenues and Benefits is a web service, on a relational person and property database, ensuring core information is held once and shared across all relevant records. It is open for integration, with integral workflow management. It is configurable and accommodates large/small administrations and shared services.
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OPEN LINE VITALY LIMITED
Our Vitaly Platform enables clinical teams to manage numerous patients in an outpatient or virtual ward setting, while offering quality care to individuals. Our solutions are designed to replace routine, time-based follow-up appointments and visits with needs-based appointments and systematic monitoring.
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CDW LIMITED
In addition to the Free features, P1 lets your hybrid users access both on-premises and cloud resources, supports advanced administration, such as dynamic groups, self-service group management, Microsoft Identity Manager (an on-premises identity and access management suite) and cloud write-back capabilities, which allow self-service password reset for your on-premises users.
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BOOMERANG I-COMMS LTD
Build Intelligent multichannel messaging into existing software to drive automation into communication processes and reduce manual effort. A messaging API that allows broadcast messaging, targeted messaging, 2-way SMS, voice, and email messaging and appointment management from your own software. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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WM Reply
Track the Return on Investment as Citizen Developers embrace the Power Platform and produce applications that help save money, time and resources across your organisation. By upskilling, have a range of Adoption and Change Management programmes that help you drive awareness, foster Champions and nurture development programmes.
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INTEC for Business Ltd
InCase 365 Trading Standards Case Management allows local authority officers to manage fly tipping, littering and other criminal waste cases from initial referral to outcomes and notices. Users can benefit from vehicle licence plate matching across multiple local authorities in addition to storing documentation including body camera video files.
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IEG4 LIMITED
IEG4's pre-built editable forms enable channel shift and process automation in the areas of: Revenues CoA, Direct Debit, Discounts, Exemptions, SPDs, Digital Transformation; Business Rates Move-in/Move-out, Direct Debit, Relief; Housing, Council Tax Benefits, Change in Circumstances, Claims; Environmental (Bins/Waste); Social Care Financial Assessment and many others, reducing avoidable contact.
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Cirrus
Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, analytics and WFM (Workforce Management). Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures end-to-end encryption and data sovereignty.
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DATASUMI LTD
Datasumi's Cutting-Edge Language Processing Solutions are levelling-up the language processing field using Large Language Models (LLMs). We utilise LLMs to automate content creation tasks and implement chatbots for an enhanced customer support experience.
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Orcuma Ltd
Our Restorative Justice and Mediation Case Management Software is a approved Restorative Justice Council solution designed to facilitate restorative justice and mediation for both the harmed and harmers. Rooted in principles of reconciliation, accountability, and healing, our software provides a comprehensive platform supporting resolution of conflicts and restoration of relationships.
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Abavus.co.uk
Our Self-Scanning component allows customers to fully self-service when there is a requirement to submit official documents that need council verification. Customers are able to self-scan at a secure kiosk on council premises or other appropriate facilities. Secure stand and fitting charged separately.