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Insight
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing the patients journey when trying to stop smoking. The application supports appointments, automated messages of encouragement, referrals, evouchers, Fagerstrom Tolerance Scale and custom forms
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Dotdigital
Dotdigital is an cross-channel marketing automation platform and services provider that already helps 4,000+ brands devise successful, personalized marketing campaigns across multiple channels (email, SMS, social, live chat, and more). Paired with its Microsoft Dynamics 365 CRM integration, marketers are able to deliver cohesive, end-to-end experiences that achieve results.
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Digital Modus Ltd
Land Charge related solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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OfficeLabs Ltd
A fully customisable virtual assistant, or interactive agent, that leverages advanced conversational AI through natural language processing (NLP). This intelligent digital assistant excels in roles ranging from a virtual customer assistant to a knowledge retrieval agent, delivering streamlined, responsive service across multiple sectors.
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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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VISIMEDIA LTD
VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.
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XMA Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14
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ADVANIA UK LIMITED
Advania have a proprietary fully hosted, fully managed, globally hosted, UC platform, HALO, that provides Teams Direct Routing and Operator Connect services. This Highly Available, Latency-Optimised infrastructure enables our customers to remain agile and deploy new services at speed whilst ensuring that all resilience, regulatory and compliance needs are met.
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JADU CREATIVE LIMITED
Jadu Connect is a web-based customer experience management solution that helps you deliver a digital customer service platform through real-time collaborative case management. It enables business users to own and manage digital service delivery.
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Ceox
Empower your workforce with a Welsh Language (Cymraeg) Canvas App to enhance service delivery and adhere to Welsh Language Measure of 2011. Platform can be used to offer other bi-lingual language options. Provides citizens with an externally-facing portal with multi-lingual functionality. Portal facilitates access to government services and information.
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Ceox
Ceox’s Desktop Automation with Power Automate Desktop enables Public Sector Organisations to automate mundane tasks with a Robotic Process Automation (RPA) Robot on your PC’s Desktop. Enable workers to quickly build secure and scalable workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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AGENDA RESOURCE MANAGEMENT LIMITED
The Agenda Screening Platform is available for in-house recruitment teams of public agencies who want the benefit of an outsourced service and their development plans, screening capabilities and 3rd party relationships, but using your own HR Operations. The platform is designed to streamline the vetting process for public sector organisations.
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XMA Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14
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XMA Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Softcat Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Verint Systems Inc.
Verint Channel Automation enables you to deliver asynchronous customer-centric experiences across any channel. Verint Channel Automation equips the workforce with a single pane experience for customer engagement, unifying interactions, and channels with humans and bots working together to optimize every interaction and provide a seamless, cross-channel experience while accelerating ROI.
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Machine Two
We design and develop Virtual Agents. These AI enabled agents seamlessly integrate with the existing user experience layer and handle all incoming interactions. We’ve been able to classify and resolve complex customer queries by using AI and ML and connect to existing APIs to further enhance customer experience.
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Capricorn Ventis Ltd.
Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel
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Insight
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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FlexRM Limited
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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Leidos Innovations UK Limited
Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.
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AI4PROCESS LTD
We provide consulting services to configure low-code application building platforms such as Pega Infinity to create SaaS applications for customers to access via Cloud services.
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Emplifi Czech Republic a.s.
Emplifi is a unified platform for customer engagement management and intelligence across social and digital channels, that brings together marketing, commerce, and care. Workflows supported: omnichannel research, listening, content, care, communication, and feedback collection. We build and scale solutions with clients globally, including over half of the Fortune 500 companies.
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GCI Network Solutions Ltd
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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OMILIA NATURAL LANGUAGE SOLUTIONS LTD
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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EBO
EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection
Uniquely, this is done by leveraging the Conversational Form Design functionality in the product.
Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.
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Insight
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14
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ProduQtive Limited
QBE Recruit offers an end-to-end contingent staffing platform for short-shift placements. Servicing recruitment teams of employers and staffing agencies to reduce recruitment cost. Integrate with ProduQtive rostering and time and payment solutions. Suitable for all settings, staff groups incl. Collaborative Banks and Direct Engagement.