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Zoom Video Communications, Inc.
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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INSIGHT DIRECT (UK) LTD
Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14
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ALSCIENT LIMITED
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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ACCESS UK LTD
Access Personal Safety & Lone Worker solutions ensure that employers can protect their most valuable assets: their people. Our personal safety solutions can be relied upon to keep dispersed teams safe. Our BS8484 compliant solutions safeguard against potential danger, providing peace of mind and improving productivity, whilst supporting employer responsibilities.
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SOFTCAT PLC
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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Fusion Business Solutions (UK) Limited
BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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GCI NETWORK SOLUTIONS LIMITED
Webex Cloud Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. Accessible from any device, with centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up to date so you can focus on your business.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Digital Process Automation (DPA) is a key component of Pega.
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JUNGLE I.T. LIMITED
NFON PBX system with integration with Microsoft Teams
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Farthest Gate Limited
The Liberator Air Quality Monitoring solution is a market leading module forming part of the Liberator suite of products. Liberator Air Quality Monitoring can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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ARMADILLO SEC LTD
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Chess Cloud Voice. Provides conjoined experience and shared features for contact centre agents. Cloud Voice Users easily set-up within the online portal. Perfect for organisations who want to make it easier for customers to engage.
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TRANSUNION INTERNATIONAL UK LIMITED
Decision management and acquisition solutions help make faster, consistent, automated citizen decisions across the business lifecycle. We achieve this by enabling authorised users to create and deploy low-code decision engine solutions simplifying the use of complex data services (e.g. credit bureau data services), providing flexible environments for building real-time decisioning.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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PayPoint
CoP from PayPoint allows validation of a Bank Account Name against Sort Code and Account Number of the end user prior to transfer of funds, or validation of account details before internal set-up (e.g. DD instruction with PNV). Benefits include fraud reduction and decrease in failed/ misdirected payments.
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Netpremacy Limited
Google Voice enables your teams to stay connected, organized, and on task with an easy-to-use phone solution that fits your organizations. Make and receive phone calls using a work number on any device, anywhere. Number assignment, porting, and billing are neatly consolidated in the familiar Google Workspace Admin console.
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TECHLABS LONDON LTD
TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.
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Farthest Gate Limited
The Liberator self-service software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Smart Response can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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ARCUS GLOBAL LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14
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SAP (UK) LIMITED
SAP Enterprise Service Management provides your service agents with collaboration tools, a knowledge base, and connections to back end systems to quickly address customer, supplier and employee issues.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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Abavus.co.uk
Our Contracts, Licenses and Permits module is functionally rich, enabling local authorities to design, configure, deploy and manage any processes that fit under any form of contract or licence (skip or scaffold licenses, taxi licensing, green garden waste, parking permit, etc).
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Farthest Gate Limited
The Liberator Untaxed Vehicle software solution is a market leading module forming part of the Liberator suite of products. Untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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EBO.AI (UK) LTD
EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation.
It is based on three digital pillars:
- Automated waiting list validation
- Two-way conversation-based Patient Initiated Follow-ups (PIFU).
- Smart rebooking of cancelled slots
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GCI NETWORK SOLUTIONS LIMITED
Myriad Intelligent Inbound Call Routing by Nasstar delivers a flexible and rich caller experience by applying intelligent logic to non-geographic and local presence numbers. The logic is created using a rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. Historical stats and real-time dashboarding are available.
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JAAM AUTOMATION LTD
DRUID Conversational AI is a technology that helps people communicate with systems in much the same way as they would converse with other individuals. Conversational technology can simulate human interactions, taking on tasks and activities ranging from responding to simple requests for information to handling more complex customer journeys.
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ICS.AI LTD
SMART: Email harnesses AI and machine learning to transform high-volume email management. By automating responses and streamlining processes, it ensures timely, accurate support for all email enquiries. This system enhances user experiences by efficiently handling real-time communications and existing backlogs, elevating the overall effectiveness of email interactions.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.