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CHARTERHOUSE VOICE & DATA LIMITED
Charterhouse's Fusion Horizon is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.
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Zendesk, Inc.
Zendesk is a beautifully simple customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal and productive. We start by helping companies to provide great support and then mature with self-service and proactive engagement.
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BOOMERANG I-COMMS LTD
Streamline stakeholder engagements with interactive workflows, reducing operational costs and time. Minimise risk with no-code solutions, extend reach across multiple channels for higher engagement. Simplify process improvement and gain valuable insights from analytical data with Boomerang's expertise. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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INTUITY COMMUNICATIONS LIMITED
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Puzzel Limited
Puzzel Digital Engagement is a digital-first customer engagement solution. Segment your web visitors based on behaviour, journey or value, and offer each the most efficient resolution to their problem: guiding them to web pages, fetching information, documents, or connecting them with an agent over chat, voice or video.
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8X8 UK LIMITED
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
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BOOMALERT LIMITED
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a training or development journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.
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BOOMALERT LIMITED
Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations.
ISO-27001, Cyber Essentials, and Cyber Essentials Plus.
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VOICESCAPE LIMITED
Voicescape’s services allow Local Authorities to drive huge improvements in resident engagement and debt collection. Through greater insight, Authorities can deliver operational efficiencies throughout all stages of the collection of Council Tax, NNDR and Housing Benefit overpayments. We remove non-value-added tasks and deliver engagement, maximising payments, income and customer satisfaction.
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8X8 UK LIMITED
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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ZOHO CORPORATION LIMITED
Zoho Cliq's secure chat platform facilitates business conversations, whether they're between internal teams or with external stakeholders. With hybrid work features like video conferencing and customisable messaging channels, your teams can work together from anywhere.
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REDCENTRIC SOLUTIONS LIMITED
Cirrus Contact Centre from Redcentric. Elevate public engagement with Cirrus Contact Centre: AI-enhanced, omnichannel solution seamlessly integrated with MSTeams. Experience unparalleled communications across voice/digital channels with advanced AI automation_smart routing_analytics. CCaaS (Contact Centre-as-a-Service) platform ensures top-tier contact centre ominichannel service with end-to-end encryption and data sovereignty.
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Six Degrees
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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INSIGHT DIRECT (UK) LTD
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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CINOS LIMITED
Genesys Cloud CX, a robust cloud omnichannel contact center solution offering a faster more personalised customer experience. With subscription-based licensing, enjoy Opex efficiency and scalability for seasonal demand. Cinos offers design, deployment, integration, migration and support services to ensure successful implementation. Elevate your contact center capabilities today.
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VIRGIN MEDIA BUSINESS LIMITED
Cloud Voice product is a hosted communications and collaboration service based on Cisco’s BroadSoft and Webex technology, removing the need for you to have an on-premise PBX and voice networking on each of your working sites. It allows you to address your voice telecommunications needs through your existing data access.
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8X8 UK LIMITED
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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PHONEHUB IO LTD
Secure intelligent system to identify, authenticate, and manage prisoner contacts. Designed to reduce resource requirements, improve security and public protection, and improve family contact. Integrates with HMPPS systems.
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BOOMALERT LIMITED
Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations.
ISO-27001, Cyber Essentials, and Cyber Essentials Plus.
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KERV EXPERIENCE LIMITED
VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Kerv.
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SmartSurvey Limited
SmartSurvey’s Employee Experience Platform offers a robust suite of tools for organisations to capture, analyse, and act on employee feedback, enhancing engagement and workplace satisfaction. It facilitates continuous improvement in HR practices and employee well-being initiatives.
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BOOMERANG I-COMMS LTD
Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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ROUTE 101 LIMITED
Experts in cloud systems integration, Route 101 delivers contact centre and customer experience solutions from market-leading technology vendors. Including NICE CXone CCaaS, Zendesk, PolyAI and Omilia conversational AI, Calabrio, Gamma connectivity, Key IVR and Sycurio PCI-DSS compliance and DTMF masking, as well as self-service, conversational chatbots, and much more.
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CHARTERHOUSE VOICE & DATA LIMITED
'Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.
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SABIO LTD
Genesys Cloud CX, a leading cloud-based contact centre solution, empowers businesses with omnichannel capabilities, workforce engagement tools, analytics, and automation. Built on microservices architecture, it ensures scalability and flexibility to meet modern contact centre demands, driving exceptional customer experiences across voice, chat, email, and social media channels.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.