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Cinos
Genesys Cloud CX, a robust cloud omnichannel contact center solution offering a faster more personalised customer experience. With subscription-based licensing, enjoy Opex efficiency and scalability for seasonal demand. Cinos offers design, deployment, integration, migration and support services to ensure successful implementation. Elevate your contact center capabilities today.
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Virgin Media Business
Cloud Voice product is a hosted communications and collaboration service based on Cisco’s BroadSoft and Webex technology, removing the need for you to have an on-premise PBX and voice networking on each of your working sites. It allows you to address your voice telecommunications needs through your existing data access.
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Ve3 Global Ltd
Microsoft Dynamics 365, securely hosted and managed by VE3 within a UK-based, IL3 (UKCloud) data center. The SaaS offering is accredited for Official Sensitive use by the Home Office, processing data and offering PSN-P connectivity.
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8x8 UK Limited
8x8 Meetings are included in the Unified Communications services offered through 8x8's X Series user plans. These services facilitate video-based meetings, events, and team collaboration, complete with features such as whiteboarding for enhanced productivity and interaction.
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EntServ UK Ltd part of the DXC Technologies Group
DXC Technology Unified Communication Services (MS Teams) improves productivity and reduces the communications complexity, serving as the underlying platform for the full range of collaboration capabilities services. It is delivered on a ‘per-seat’ basis incorporating voice, desktop video,unified messaging, presence management, mobility, and automation services from a single unified platform.
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YUDU Sentinel
An independent communication and collaboration tool designed to replace social media chat applications. It is a corporate chat application that maintains records of all chats on central cloud servers for compliance with point to point encryption and encryption of stored chats. Used by senior management and crisis management teams.
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Phonehub IO Ltd
Secure intelligent system to identify, authenticate, and manage prisoner contacts. Designed to reduce resource requirements, improve security and public protection, and improve family contact. Integrates with HMPPS systems.
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VideoCentric Ltd
Cloud Video Interoperability (CVI) Gateway for Google G-Suite seamlessly integrates existing video room systems, connecting people in meetings across board rooms, conference rooms, and huddle spaces. Provided by certified provider Pexip & accredited reseller VideoCentric.
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Kerv Experience Limited
VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Kerv.
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Jisc Services Ltd
Managed enterprise telephony/voice service for MS Teams using direct routing, gateway between networks for VoIP telephony, UC solutions. Session Border Controller SBC as a service hosted sits on the private cloud in the Janet Network; world-class, private network designed for the performance needs of customer in conjunction with SIP Trunking.
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Route 101 Ltd
Experts in cloud systems integration, Route 101 delivers contact centre and customer experience software solutions from market-leading technology vendors. These include the NICE CXone contact centre suite, Zendesk customer experience, Calabrio WEM, Gamma UC and connectivity, Sycurio PCI compliance, as well as AI, self-service, conversational chatbots, and much more.
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Charterhouse Voice & Data
'Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.
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SABIO LTD
Genesys Cloud CX, a leading cloud-based contact centre solution, empowers businesses with omnichannel capabilities, workforce engagement tools, analytics, and automation. Built on microservices architecture, it ensures scalability and flexibility to meet modern contact centre demands, driving exceptional customer experiences across voice, chat, email, and social media channels.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Arrow Business Communications Limited
The ARO PSTN Calling solutions provides the ability to enable PSTN calling within Microsoft Teams using ARO as the underlying voice carrier.
Microsoft 365 subscriptions that organisations have enabled for Microsoft Teams will utilise Phone System used by Microsoft as the PBX replacement or voice component of Microsoft Teams,
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Bridgeall Limited
Bridgeall provides a full range of Microsoft 365 migration and deployment including older version of Microsoft Office or G-suite. Our proven Microsoft 365 migration uses the latest automation tools to streamline the process and we add best in class security.
Bridgeall are Microsoft 365 experts and multiple Microsoft Gold partner.
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Arrow Business Communications Limited
ARO are a Tier-1 Cloud Solutions Provider (CSP) allowing your organisation to benefit from license consultancy, procurement of services such as M365 licenses, Microsoft software licenses and Azure subscriptions as well as support, underpinning these services by leveraging Microsoft Premier Support.
Access to procure licenses and services via self-service capability.
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Pure IP
Fully managed enterprise telephony/voice service for Webex Calling. Delivered as a cloud service (ie. no SBC hardware required) but can include SBC supply & management where necessary. Also caters for hybrid environments and integration with legacy PBX's and other telephony applications. Direct integration with Webex.
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Arrow Business Communications Limited
Arrow partner with Gamma, the UK's leading IP telephony/VoIP service, utilising SIP protocol. This provides quality inbound and outbound voice calls. Gamma SIP, compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), delivers enhanced cloud features including; automatic fail-over, flexible SIP channels and inbound call control.
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Kerv Experience Limited
Genesys Cloud delivers a feature-rich omnichannel contact centre solution for customer engagement. The modern intuitive UI provides advanced routing of omnichannel interactions, AI, speech-enabled IVR, Workforce Management, Quality Management, social channels and reporting. The solution delivers a full suite of telecommunication, consultancy, implementation and support services for improved digital experiences.
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Pure IP
Fully managed enterprise telephony/voice service for Microsoft Teams using Direct Routing. Delivered as a cloud service (ie. no SBC hardware required) but can include SBC supply & management where necessary. Also caters for hybrid environments and integration with legacy PBX's and other telephony applications. Secure, resilient, reliable SIP based communications.
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MLL Telecom Ltd.
MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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GAMMA NETWORK SOLUTIONS LIMITED
Omni Channel Cloud Contact Centre- agent level access to full suite of Cirrus CCaaS channels, including Voice, Email, SMS, Webchat and Social Media. Integrated with MS Teams, PCI-DSS compliant payments, Workforce Management, PBX and CRM integration, Call Recording, Artificial Intelligence (AI), Bots, IVR, ACD, Voice Biometrics, real-time and historical performance.
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Voice Connect Limited
Cloud Based Telephone Appointment Service, Allows users to be able to book, cancel, review appointments, in Patient Partner Sangix Phlebotomy Clinical Patient Management systems over a landline/mobile 24 hours a day 365 days a year in Secondary or Acute healthcare services
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Unify Business Solutions Limited
The Unify Call Control System (UC3S) is a secure platform which enables prisons and secure facilities to manage phone calls internally and externally. The UC3S allows staff to control, monitor and record phone calls and includes integrated reporting. Call rates are adjustable enabling differing tariffs to be set for detainees.
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INTUITY COMMUNICATIONS LIMITED
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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INTUITY COMMUNICATIONS LIMITED
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Opus Telecoms
Operator Connect is an enhanced Microsoft Teams Direct Routing solution. It adds Gamma voice telephony call plans to the standard MS Teams offering replacing Microsoft calling plans or on-premise equipment. The Unified Communications Service (UCaaS) is managed directly from Teams Tenant Admin Centre. Integrated direct peering between Gamma and Microsoft.
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Roc Technologies Limited
Roc’s Microsoft 365 based service provides a combination of professional and managed services to migrate to and manage customer's Microsoft M365 Modern Work platform, rollout security, unified communications content and collaboration, device management, and provide health checks and best practice advice to maintain and support your cloud enabled productivity.
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Verint Systems Inc.
An add-on to Engagement Data Management (EDM – listed separately), the PII Redaction Bot provides redaction of Personally Identifiable Information (PII) from recordings.