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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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4NET TECHNOLOGIES LTD
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Appian Software International LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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FRESHWORKS INC.
Freshworks Customer Service Suite is our omnichannel offering that integrates a conversational AI interface and chatbots with advanced ticketing and collaboration features. The robust solution empowers businesses to deliver exceptional customer support while providing the option to add on additional capabilities. Our solution provides AI-powered self-service capabilities across multiple channels.
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PCI-PAL (U.K.) LIMITED
PCI Pal® Digital, provides a true omnichannel secure payment solution enabling merchants to take payments across any digital channel. PCI Pal will enable your customers to click to pay whether you are interacting over chat, SMS, email or the phone, whilst descoping entirely from the requirements of PCI DSS.
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Plentific
Plentific Repairs Diagnostics is a configurable web based repairs diagnostics tool that provides social housing tenants and contact (call) centre staff with an end-to-end online facility to diagnose property problems, log a repair and schedule a repair appointment. Appointment Management (inc cancel/reschedule), SMS and Address Selector modules are optionally available.
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ECKOH UK LIMITED
A PCI Level 1 compliant agent-assisted payment solution that enables your customer to make secure payments across all channels including phone and chat, when speaking with an agent. CallGuard allows for full de-scoping for Card Not Present (CNP) payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Merkle, a trading division of Dentsu UK
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
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Intercity Technology Limited
Operator Connect enables seamless integration of PSTN calling with Microsoft Teams. Connect existing phone systems to Teams for inbound and outbound calling. Enhance communication and collaboration with unified voice capabilities. Ideal for organisations leveraging Microsoft Teams as a primary communication platform.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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PHOENIX SOFTWARE LIMITED
Phone System in Office 365 gives you PBX capabilities, but without the complicated and expensive equipment. Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Office 365 that is tightly integrated into your cloud experience.
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8X8 UK LIMITED
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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ECOONLINE UK LIMITED
StaySafe is an app and cloud-based monitoring solution which provides personal protection for lone workers.
Our easy to use App enables employees to check-in safely and request immediate assistance in an emergency, while the monitoring Hub allows for full location visibility and alert response management.
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ABAVUS LIMITED
Address, People & Product Data Management is made up of 3 components: (i) Address NLPG/LLPG/GIS Management, (ii) People Data Management, (iii) Product Data Management. All of this data can be stored and managed, also enabling federation with systems as part of an MDM approach.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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IRIS CLARITY LIMITED
IRIS Clarity is an AI-powered software that removes distracting background noise from contact centre calls, online meetings and other voice communication streams such as multi channel radios. Available as a desktop app or embedded SDK, IRIS Clarity is bi-directional, runs with near zero latency and incredibly low CPU.
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BUSINESS SYSTEMS (U.K.) LIMITED
ConnectPro is a fully integrated Microsoft Teams advanced call handling application, that allows users to create and manage call queues and call handlers within Teams. With real time statistics and integrations in to 3rd party systems such as CRM, and meaningful data insights with integration into PowerBI.
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FARTHEST GATE LIMITED
The Liberator CAZ solution is a market leading module forming part of the Liberator suite of products. Liberator CAZ can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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BLUE PRISM LIMITED
SS&C Blue Prism Process Intelligence deeply integrates best-of-breed process mining and task mining with intelligent automation and BPM to facilitate decision-making and deliver a unified workforce with the ability to monitor, respond and predict future outcomes. The solution is delivered for self-installation and configuration within your own cloud instance.
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Digital Space Managed Services Ltd
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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DELOITTE LLP
Implementation services of the Zoho SaaS suite of 50+ highly configurable low-code applications that support business activities. Implementation, integration, configuration, licensing and support services of the application suite including HR, CRM, Workflow, Outreach, Survey, Consultation, Data Presentation, Finance, Recruitment tools and more.
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BRITANNIC TECHNOLOGIES LIMITED
Bizvu Messaging allows clients to bring together webchat, chatbot, social channels and messaging platforms (both Public comments and Direct Messaging) into a single hub, giving agents the opportunity to respond across channels without needing multiple interfaces. The platform can also provide targeted routing into any contact centre or CRM system.
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Puzzel Limited
Puzzel Workforce Management enables resource planners to accurately forecast demand and generate instant schedules optimised to deliver the highest service levels for your customers, the best experience for your workers, and the lowest operational cost for your business.
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SAGLOBAL (EUROPE) LTD
D365 CRM offers a set of CE solutions that improve how you interact and do business with your customers. Designed to help you manage your client relationships by streamlining processes, centralizing client information, providing analysis, and enabling responsive customer service, the solutions cover Sales, Customer Service, Marketing and Field Services.
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VE3 GLOBAL LTD
VE3's Customer Engagement Solution, formerly known as Dynamics CRM, encompasses Sales, Marketing, Customer Service, Field Service, and Project Service Automation (PSA).