-
SOFTCAT PLC
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
-
Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
-
Clarity Information Solutions
CycleReady Training Management has been developed for use by cycle training course providers to support delivery of training programmes in accordance with the DfT Bikeability scheme. CycleReady also includes a one-to-one cycling session management module.
CycleReady includes separate interfaces and functionality for schools, instructors, team leaders and scheme administrators.
-
HITACHI SOLUTIONS EUROPE LTD
Hitachi Solutions, a Microsoft Solutions Partner, empowers government agencies with innovative technologies. Our end-to-end services, from Discovery to Live, showcase how Microsoft 365 Copilot can enhance productivity, efficiency, and ROI in government operations. We offer comprehensive support, including research, analysis, change management, business case development, adoption, and implementation.
-
SCG CORPORATE LIMITED
Evonex improves and simplifies communication. Staff can be contacted on just one number whether in the office or on their mobile and can choose which number to present when calling out. Built in resilience comes from the service being hosted in our data centre. Service; Monthly subscription, no capital outlay.
-
GLOBANT UK LIMITED
We are the platform that accelerates the development of private and future-proof AI solutions while connecting companies to all LLMs in a monitored and cost-effective way.
AI solutions built with GeneXus Enterprise AI are LLM-agnostic, guarantee the security and privacy of your data, and provide observability over costs and interactions.
-
CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
-
4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
-
HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
-
ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
-
Appian Software Switzerland LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
-
Freshworks Inc.
Modern SaaS based IT Service Management and Enterprise Service Management (ESM). Affordable, configurable, ITIL4 aligned, IT Service Desk and ESM software solution. Featuring intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
-
PCI Pal
PCI Pal® Digital, provides a true omnichannel secure payment solution enabling merchants to take payments across any digital channel. PCI Pal will enable your customers to click to pay whether you are interacting over chat, SMS, email or the phone, whilst descoping entirely from the requirements of PCI DSS.
-
Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
-
Plentific
Plentific Repairs Diagnostics is a configurable web based repairs diagnostics tool that provides social housing tenants and contact (call) centre staff with an end-to-end online facility to diagnose property problems, log a repair and schedule a repair appointment. Appointment Management (inc cancel/reschedule), SMS and Address Selector modules are optionally available.
-
ECKOH UK LIMITED
A PCI Level 1 compliant agent-assisted payment solution that enables your customer to make secure payments across all channels including phone and chat, when speaking with an agent. CallGuard allows for full de-scoping for Card Not Present (CNP) payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
-
BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
-
Dentsu UK Limited
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
-
Intercity Technology Limited
Operator Connect enables seamless integration of PSTN calling with Microsoft Teams. Connect existing phone systems to Teams for inbound and outbound calling. Enhance communication and collaboration with unified voice capabilities. Ideal for organisations leveraging Microsoft Teams as a primary communication platform.
-
ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
-
PHOENIX SOFTWARE LIMITED
Phone System in Office 365 gives you PBX capabilities, but without the complicated and expensive equipment. Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Office 365 that is tightly integrated into your cloud experience.
-
UPLAND SOFTWARE UK LIMITED
InGenius delivers one simple integration that supports complex contact center workflows bringing data from telephony systems into your CRM which allows you to:
• Help employees be efficient at the office or from home
• Seamlessly shift from on-premise to cloud-based PBX
• Unlock business insights with detailed call analytics
-
8x8 UK Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
-
XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
-
EcoOnline
StaySafe is an app and cloud-based monitoring solution which provides personal protection for lone workers.
Our easy to use App enables employees to check-in safely and request immediate assistance in an emergency, while the monitoring Hub allows for full location visibility and alert response management.
-
Abavus.co.uk
Address, People & Product Data Management is made up of 3 components: (i) Address NLPG/LLPG/GIS Management, (ii) People Data Management, (iii) Product Data Management. All of this data can be stored and managed, also enabling federation with systems as part of an MDM approach.
-
XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
-
Interneuron Ltd
Interneuron's robotic process automation technology (RPA) provides a reliable platform for automating any manual tasks your team may carry out. From user management, record duplication, email processing or pre-population of systems, our RPA solution can do it.
-
IRIS CLARITY LIMITED
IRIS Clarity is an AI-powered software that removes distracting background noise from contact centre calls, online meetings and other voice communication streams such as multi channel radios. Available as a desktop app or embedded SDK, IRIS Clarity is bi-directional, runs with near zero latency and incredibly low CPU.
-
Business Systems (UK) Ltd
ConnectPro is a fully integrated Microsoft Teams advanced call handling application, that allows users to create and manage call queues and call handlers within Teams. With real time statistics and integrations in to 3rd party systems such as CRM, and meaningful data insights with integration into PowerBI.