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GLOBANT UK LIMITED
We are the platform that accelerates the development of private and future-proof AI solutions while connecting companies to all LLMs in a monitored and cost-effective way.
AI solutions built with GeneXus Enterprise AI are LLM-agnostic, guarantee the security and privacy of your data, and provide observability over costs and interactions.
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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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TRIBUSIT LIMITED
We can fully manage your Atlassian licensing - purchase, renew, or upgrade your Atlassian Jira Software, Jira Service Management, or Confluence licences with TribusIT, your dedicated Atlassian Licence Specialist.
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KTSL Limited
AI-Powered Service Management platform with low-code/no-code capabilities, which enables IT teams to enhance their ITIL processes and provide Business workflow applications to the rest of the organisation on the same platform. Servicely delivers on-demand intelligent service management automation and orchestration to digitise service-based workflows and tasks.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Appian Software Switzerland LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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Freshworks Inc.
Modern SaaS based IT Service Management and Enterprise Service Management (ESM). Affordable, configurable, ITIL4 aligned, IT Service Desk and ESM software solution. Featuring intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
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FUJITSU SERVICES LIMITED
ServiceNow is a leading cloud-based (SaaS) platform that delivers an omni-channel, consumer-like experience for both employees and customers through a single platform with custom digital, automated workflows. ServiceNow Platform, Servicenow licences and Licensing to be provided.
Full implementation and ongoing support available.
ServiceNow Licence
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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Plentific
Plentific Repairs Diagnostics is a configurable web based repairs diagnostics tool that provides social housing tenants and contact (call) centre staff with an end-to-end online facility to diagnose property problems, log a repair and schedule a repair appointment. Appointment Management (inc cancel/reschedule), SMS and Address Selector modules are optionally available.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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UPLAND SOFTWARE UK LIMITED
InGenius delivers one simple integration that supports complex contact center workflows bringing data from telephony systems into your CRM which allows you to:
• Help employees be efficient at the office or from home
• Seamlessly shift from on-premise to cloud-based PBX
• Unlock business insights with detailed call analytics
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHS2024GC14
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Equifax Ltd
Equifax offers real-time, end-to-end industry leading Open Banking solutions via web & API to enable businesses to validate a customers identity and verify their income & expenditure. Equifax can offer complete turnkey or bespoke solutions through the use of components of Open Banking as a Service (OBaaS®).
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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4net Technologies Ltd
FourNet's Secure Mail provides robust email security with anti-spam, anti-malware and phishing protection. It ensures secure communications through advanced threat detection, data loss prevention and identity-based encryption, enhancing email integrity and compliance across your organisation.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Service improvement and automation are central features of Pega.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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Epaccsys Limited
Greentree System provider Epaccsys have been supplying Greentree Systems and Greentree solutions for over 15 years with Greentree software. The full suite of Greentree ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.
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IRIS CLARITY LIMITED
IRIS Clarity is an AI-powered software that removes distracting background noise from contact centre calls, online meetings and other voice communication streams such as multi channel radios. Available as a desktop app or embedded SDK, IRIS Clarity is bi-directional, runs with near zero latency and incredibly low CPU.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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EQUINE REGISTER LIMITED
Integrated with the CED and Digital Stable and Equine Register services, enables organisations to digitally exchange core system data and communicate with other operators to support imposition and investigation of fines. Can be used to collect on-the-spot fines if required and mark fines on an equine’s smartcard.
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EcoOnline
Info Exchange is a ‘multi-application’ software platform which provides organisations with both top- level and tailored views of their business data from a central source. This allows them to pre-empt and mitigate potential risks, meet legal compliance obligations and ultimately make more informed management decisions based on robust data.
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DELOITTE LLP
Implementation services of the Zoho SaaS suite of 50+ highly configurable low-code applications that support business activities. Implementation, integration, configuration, licensing and support services of the application suite including HR, CRM, Workflow, Outreach, Survey, Consultation, Data Presentation, Finance, Recruitment tools and more.
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SAGlobal (Europe) Ltd
D365 CRM offers a set of CE solutions that improve how you interact and do business with your customers. Designed to help you manage your client relationships by streamlining processes, centralizing client information, providing analysis, and enabling responsive customer service, the solutions cover Sales, Customer Service, Marketing and Field Services.
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VE3 GLOBAL LTD
VE3's Customer Engagement Solution, formerly known as Dynamics CRM, encompasses Sales, Marketing, Customer Service, Field Service, and Project Service Automation (PSA).
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14