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Hootsuite Inc
Hootsuite is a social media management, engagement, monitoring and listening platform. It enables organisations to collaboratively deliver social media strategies across departments and social networks from one secure, web-based and mobile dashboard. Hootsuite integrates with existing systems, helping organisations to more effectively inform and engage with communities through social media.
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Plentific
Plentific Repairs Diagnostics is a configurable web based repairs diagnostics tool that provides social housing tenants and contact (call) centre staff with an end-to-end online facility to diagnose property problems, log a repair and schedule a repair appointment. Appointment Management (inc cancel/reschedule), SMS and Address Selector modules are optionally available.
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Boomerang I-Comms Ltd
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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UPLAND SOFTWARE UK LIMITED
InGenius delivers one simple integration that supports complex contact center workflows bringing data from telephony systems into your CRM which allows you to:
• Help employees be efficient at the office or from home
• Seamlessly shift from on-premise to cloud-based PBX
• Unlock business insights with detailed call analytics
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Softcat Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHS2024GC14
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Equifax Ltd
Equifax offers real-time, end-to-end industry leading Open Banking solutions via web & API to enable businesses to validate a customers identity and verify their income & expenditure. Equifax can offer complete turnkey or bespoke solutions through the use of components of Open Banking as a Service (OBaaS®).
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XMA Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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4net Technologies Ltd
FourNet's Secure Mail provides robust email security with anti-spam, anti-malware and phishing protection. It ensures secure communications through advanced threat detection, data loss prevention and identity-based encryption, enhancing email integrity and compliance across your organisation.
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TRANSUNION INTERNATIONAL UK LIMITED
DataDNA is a unique, persistent individual identifier (PIN) used to create a single customer view for a range of business purposes.
The PIN enables identification of any individual regardless of name, address and DOB variations, has a range of applications including record consolidation, debt collection, fraud investigation, customer contact optimisation.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Service improvement and automation are central features of Pega.
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XMA Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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Epaccsys Limited
Greentree System provider Epaccsys have been supplying Greentree Systems and Greentree solutions for over 15 years with Greentree software. The full suite of Greentree ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.
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IRIS CLARITY LIMITED
IRIS Clarity is an AI-powered software that removes distracting background noise from contact centre calls, online meetings and other voice communication streams such as multi channel radios. Available as a desktop app or embedded SDK, IRIS Clarity is bi-directional, runs with near zero latency and incredibly low CPU.
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Boomerang I-Comms Ltd
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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Equine Register Ltd
Integrated with the CED and Digital Stable and Equine Register services, enables organisations to digitally exchange core system data and communicate with other operators to support imposition and investigation of fines. Can be used to collect on-the-spot fines if required and mark fines on an equine’s smartcard.
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Deloitte LLP
Implementation services of the Zoho SaaS suite of 50+ highly configurable low-code applications that support business activities. Implementation, integration, configuration, licensing and support services of the application suite including HR, CRM, Workflow, Outreach, Survey, Consultation, Data Presentation, Finance, Recruitment tools and more.
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SAGlobal (Europe) Ltd
D365 CRM offers a set of CE solutions that improve how you interact and do business with your customers. Designed to help you manage your client relationships by streamlining processes, centralizing client information, providing analysis, and enabling responsive customer service, the solutions cover Sales, Customer Service, Marketing and Field Services.
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Ve3 Global Ltd
VE3's Customer Engagement Solution, formerly known as Dynamics CRM, encompasses Sales, Marketing, Customer Service, Field Service, and Project Service Automation (PSA).
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Arcus Global Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14
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Equine Register Ltd
An interoperable and integrated API service that allows organisations to digitally exchange data with each other, communicate with and provide animal (equine, livestock, companion animals) and location specific instructions to operators in the event of a bio- security issue or disease threat. Also supports quarantine controls.
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INFOPAD LTD
InfoPad’s Dynamics 365 CRM for Charities and Non-Profits is designed to enhance the efficiency and effectiveness of non-profit organisations. This CRM solution supports the unique needs of the sector, such as donor management, fundraising campaigns, volunteer coordination, and event planning, ensuring that these organisations can focus more on their mission.
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Arcus Global Limited
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Appian Software Switzerland LLC
The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14
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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14
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JADU CREATIVE LIMITED
Jadu, a platform for self-service and the 'Digital Layer' for organisations, provides web publishing, CRM, case management, payments, forms, and MyAccount. It serves licence holders via subscriptions, including per-user cost models for Jadu Connect and Jadu Digital Platform Lite, or individual platform modules such as Jadu Forms or Content only.
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CONTIEM LIMITED
Congility Content Server enables dynamic delivery of content/documentation to any device or platform.
You can deliver content to end-users via browser based portals, dedicated apps and Content-as-a-Service applications. Content types include; reference/training documentation, online help, etc.
It works primarily with XML/DITA format content, but supports other structured/unstructured formats (e.g. PDF..).
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EBO
EBO's Intelligent Patient Portal (IPP) fuses automated conversational-AI, with traditional portal functionality for the best of both worlds.
This is a 2nd Generation Portal, surfaced via the NHS App or the Trust website.
Used for:
• Patient-led Appointments
• Information, Advice & Guidance
• Notifications
• Questionnaires
• Patient letters
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EntServ UK Ltd part of the DXC Technologies Group
ServiceNow offers a portfolio of cloud-based applications that automate and manage enterprises. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades. ITSM, HRSD, ITOM, SecOps, CSM, Helpdesk, Service Desk, Self-Service Portal.
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Softcat Limited
ServiceNow offers a portfolio of robust cloud-based applications to government customers that automate and manage enterprise services providing a complete ITSM solution. Our applications are built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.