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1210 results found

1210 results found in Lot 2: Cloud software in the category Contact management

  • IBM MAS 8 Upgrade

    MAXIRON LTD

    Solve the issue of inconsistent and unsupportable one-off upgrades with a fixed cost upgrade. Through productized and automated upgrade tooling we can upgrade a system in days rather than months We support the delivery of MAS upgrades through our innovative upgrade factory

  • iplicit Finance for Multi-Academy Trusts (MATs)

    IPLICIT LIMITED

    A finance solution for Multi-Academy Trusts of all sizes, iplicit has a modern, user-friendly interface that will resonate with busy finance teams and MAT leaders. As you grow, iplicit empowers you to add new schools within minutes, and without the disproportionate costs and disruption associated with legacy, on-premises systems.

  • Local Authority Council Web Portal

    S8080 LIMITED

    ISO27001 open-source CMS - a digital platform for Local Authority / Councils. S8080’s icon-driven council self-service portals securely handle multilingualism, forms, CRM/case management integrations with single sign-on, transactions and devolved publishing. Choice of easy-to-use, yet powerful content management systems. Mobile and accessible, designed around Local Authority / Council user’s needs.

  • TransUnion - Decisioning Services

    TRANSUNION INTERNATIONAL UK LIMITED

    Decision management and acquisition solutions help make faster, consistent, automated citizen decisions across the business lifecycle. We achieve this by enabling authorised users to create and deploy low-code decision engine solutions simplifying the use of complex data services (e.g. credit bureau data services), providing flexible environments for building real-time decisioning.

  • DataSpace Building Control Office

    Resolution Data Management

    Building Control – A complete back office solution from initial Form submission, Plan-checking, Site Inspections, Consultation and Certificate Issuing, including technical document Management. The system has extensive workflow and team management facilities, along with interactive plan viewing and contact and duty holder management and KPI reporting.

  • Google Voice Starter / Standard / Premier

    Netpremacy Limited

    Google Voice enables your teams to stay connected, organized, and on task with an easy-to-use phone solution that fits your organizations. Make and receive phone calls using a work number on any device, anywhere. Number assignment, porting, and billing are neatly consolidated in the familiar Google Workspace Admin console.

  • Arcus Fire Safety

    ARCUS GLOBAL LIMITED

    Built on the Salesforce platform, Arcus’ flexible and intuitive cloud-solution helps Fire Safety teams manage their caseload including service requests, inspections, enforcement, and follow-on processes for fire prevention and protection. The included mobile app supports full access and offline remote working. Enabling officers and teams to work efficiently and effectively.

  • Microsoft Dynamics 365 and Power Platform Implementation Software

    TECHLABS LONDON LTD

    TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.

  • Jadu Digital Platform - Web Publishing,‘MyAccount’, Forms, Payments and Case Management

    JADU CREATIVE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating web content management, real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.

  • Liberator self-service

    Farthest Gate Limited

    The Liberator self-service software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Smart Response can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Salesforce Hyperforce Lightning Industry Solutions

    ARCUS GLOBAL LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14

  • SAP Enterprise Service Management

    SAP (UK) LIMITED

    SAP Enterprise Service Management provides your service agents with collaboration tools, a knowledge base, and connections to back end systems to quickly address customer, supplier and employee issues.

  • Microsoft Dynamics 365 / CRM Application Development, Customisation, Configuration and Integration

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.

  • Liberator Untaxed Vehicle

    Farthest Gate Limited

    The Liberator Untaxed Vehicle software solution is a market leading module forming part of the Liberator suite of products. Untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • GSA Criminal Justice Suite

    GEOFF SMITH ASSOCIATES LIMITED

    GSA's Cloud Criminal Justice Suite provides a complete range of products which can be bought individually or in combination to enable organisations to professionally manage and demonstrate integrity within a Judicial setting including : Custody, Warrants, Property, Collisions, Conviction Checking, Court, Tribunal ,Crime Recording ,Probation , Prisoner / Subject Management.

  • Theseus: Wellbeing Self-Help

    Cyber Media Solutions Ltd.

    Theseus: Wellbeing Self-Help empowers citizens to access self-serve tools to improve their health and wellbeing. Theseus: Wellbeing Self-Help includes an engagement website to inspire behaviour change and self-care, a service directory for citizens to explore local resources and a Partner Portal facilitating direct self-referrals to health and care partner agencies.

  • EBO Elective Recovery

    EBO.AI (UK) LTD

    EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation. It is based on three digital pillars: - Automated waiting list validation - Two-way conversation-based Patient Initiated Follow-ups (PIFU). - Smart rebooking of cancelled slots

  • ActiveH Fully Integrated Housing Management Solution

    MIS Active Management Systems Limited

    MIS-Active Management Systems provide a fully integrated housing / asset management system, CRM, Asset Management, Mobile, Dashboards, Customer and Contractor portals software solutions to social landlords, property and estate management companies across the UK.

  • Myriad Intelligent Inbound Call Routing by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Myriad Intelligent Inbound Call Routing by Nasstar delivers a flexible and rich caller experience by applying intelligent logic to non-geographic and local presence numbers. The logic is created using a rich, intuitive portal by dragging, dropping, and linking modules onto a blank canvass. Historical stats and real-time dashboarding are available.

  • Complaints Management with Dynamics 365 (Complaints, FoI, SAR, Feedback, Enquiries)

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.

  • 8x8 CCaaS Contact Centre as a Service

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • D&B Connect - Business data connectors supporting record onboarding and maintenance

    Dun & Bradstreet Ltd

    D&B Connect streamlines data management, matching and validating data. Create a single source of truth for business data across applications such as suppliers and internal records within a CRM e.g., Salesforce, MDM, ERP and AP platforms, leverage the Master Data capabilities utilising the D&B DUNS Number, via D&B Data Cloud.

  • Dynamics 365 based Public Engagement Manager (PEM)

    CEOX SERVICES LTD

    Ceox’s Microsoft Dynamics 365 Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.

  • Granicus Government Experience Cloud for Central Government

    GRANICUS-FIRMSTEP LIMITED

    The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.

  • FourNet (4net) Cloud NICE CXOne Contact Centre

    4net Technologies Ltd

    FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.

  • Servicely

    KTSL Limited

    AI-Powered Service Management platform with low-code/no-code capabilities, which enables IT teams to enhance their ITIL processes and provide Business workflow applications to the rest of the organisation on the same platform. Servicely delivers on-demand intelligent service management automation and orchestration to digitise service-based workflows and tasks.

  • Arcus Planning

    ARCUS GLOBAL LIMITED

    Arcus Planning, built on the Salesforce platform, aids Local Authorities to manage activities within the Planning Service: Applications, Notifications, Enforcements, Appeals, Listed Buildings, Heritage Assets, Tree Preservation Orders, Obligations. It offers a full end-to-end digital solution for all of these areas from submissions, through validation, consultation, publishing and collaboration.

  • Microsoft Dynamics 365 Customer Service (CRM)

    HSO ENTERPRISE SOLUTIONS LIMITED

    Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.

  • Salesforce Lightning CRM Cloud

    ARCUS GLOBAL LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14

  • Infoshare Citizen Data Matching

    Infoshare Ltd

    Automated data cleansing and matching for all people and locations, creating a single golden nominal view for a strong data foundation underpinning master data management; data analysis; insights; AI and ML and entity matching. Used extensively for Single Persons Discounts (SPD) and Houses of Multiple Occupancy (HMO).