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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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SUREVINE LIMITED
Jodami is a secure video conferencing, voice and instant messaging solution. It provides a cohesive user experience and effective security controls. It is designed to scale appropriately to the needs of any organisation. It can be hosted anywhere, allowing you to take back control of your organisation’s communications.
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VISIONABLE UK LTD
Secure and trusted video calling for hospital in-patients, care & nursing home residents to connect with friends and family. Vital in ensuring patients can connect with loved ones when in-person visits aren’t possible. Can be used for one to one secure meetings using native resolution with secured 256-bit encryption.
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HSO ENTERPRISE SOLUTIONS LIMITED
The Hso GovAcc contains out-of-the-box processes for information governance request and feedback case management, including FOI/EIR, SAR, Data Breach, Member Enquiries, Complaints and Feedback.
It is built on Dynamics 365 and Power Platform, allowing organisations to quickly deploy ready-made processes, but with the flexibility to configure it to individual needs.
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Getech Limited
Google Voice offers a user-friendly phone solution that functions seamlessly across various devices, and integrates effortlessly with other Google Workspace applications. Google Workspace is a suite of collaborative productivity apps that offer your organisation enterprise-grade features, including email, shared calendars, online document editing and storage, video meetings and more
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CEOX SERVICES LTD
Ceox’s Power Automate Robotic Process Automation (RPA) enables Public Sector Organisations to do more with less. Microsoft’s Power Automate, part of Power Platform, enables users to quickly build secure and scalable Intelligent Automation (RPA) workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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SOFTCAT PLC
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Levett Consultancy Ltd
Essentials editions are designed to integrate seamlessly with your existing email solution, providing your organisation with collaboration tools, video conferencing, and enterprise-grade security. All Essentials editions offer seamless integration with your existing solutions, creating a productive hybrid environment for your end-users.
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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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I-NET SOFTWARE SOLUTIONS LTD
data science cloud services bring together the components and data science expertise required to unlock the benefits of migration to the Cloud. We provide the discovery, understanding of business outcomes, advanced analytical techniques, and data 'squads' with expertise in Cloud-based data tools, algorithms and statistical packages.
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DATASUMI LTD
Elevate your customer engagement by utilising advanced Generative AI for tailored customer experiences. This groundbreaking service goes beyond conventional approaches, employing chatbots, recommendation systems, and content personalisation to foster distinctive and impactful interactions. Take your customer experience to unprecedented heights with this transformative service.
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CEOX SERVICES LTD
Ceox’s Mobile App Development using Power Apps enables Public Sector Organisations to build native Mobile Apps for iOS and Android using the Power Platform. Power Apps provides an easy, quick way to build Mobile Apps, for internal use and engaging with citizens. Build Native Apps, Responsive Apps or PWAs.
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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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DATASUMI LTD
Datasumi's innovative Generative AI service aims to transform efforts in monitoring air quality. Our algorithms skillfully examine pollution data from multiple sources, such as sensors and satellite imagery, to provide insights. Areas with high pollution levels are pinpointed, and strategies for intervention are formulated to enhance public health.
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The Access Group
My School Portal, the unified platform revolutionising how parents and guardians manage their child's school life. Consolidating information from across the vast array of school tools, our user-friendly portal brings together curriculum, schedules, attendance, bookings, cashless payments and communication into one location. MSP ensures increased, engagement, efficiency, convenience, and security.
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TDM Open Source Software Services
Moodle Annual Annual Cloud Hosting and Remote Backup Service.
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DATASUMI LTD
The Code Generation Tool represents an innovative service tailored for software development within government departments. This state-of-the-art generative AI tool streamlines the crafting of custom computer code that aligns with your precise needs, delivering exceptional efficiency and precision.
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Sempre Analytics
Deliver exceptional customer experiences anywhere with IBM Watson Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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DATASUMI LTD
Datasumi's Lumina service provides a customised range of Large Language Models (LLMs) designed to fulfil innovative companies' specific requirements to leverage AI's transformative capabilities in their business activities. We combine advanced LLM technology with specialised SME knowledge, industry insights, and linguistic nuances.
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MaxContact
MaxContact’s powerful contact centre platform offers scalability and flexibility to fit your organisation’s needs. Whether it’s outbound dialling or omnichannel, our solution brings together customer interactions into one seamless platform. Improve customer experience, increase efficiency, and drive continuous improvement with full visibility of your team’s performance – wherever they’re working.
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EQUINE REGISTER LIMITED
Enables organisations exchange data and record the arrival and departure of an equine, livestock, companion animals (including dogs and cats) also check the biosecurity status of an animal in advance of its arrival. Supports recording of double ended movements and communications between organisations and users to manage biosecurity and risk.
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Jisc Services Ltd
Jisc offers the full range of apps and services within the Microsoft 365 portfolio with pricing models for government, business, education and the third sector. Our support service optimises your use of M365 licensing, maintains a secure environment, and provides access to Microsoft Support. This excludes licencing charges.
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Armour Comms
Armour Bridge provides secure controlled access between Armour Mobile and third party Instant Messaging (IM) / chat applications. It supports cross domain interoperability and can use popular open-source capabilities like Matrix to exchange messages with consumer apps like Signal or WhatsApp.
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TELANA LIMITED
This service offering allows purchase of the following Google Workspace user licences:
Google Workspace Business Starter Google Workspace Business Standard
Google Workspace Business Plus Google Workspace Enterprise Standard
Google Workspace Enterprise Plus (Including Education)
Google Workspace Enterprise Essentials
Google Workspace Frontline
Google Voice
Google Archive User Cloud Identity Premium
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
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YUDU Sentinel
Sentinel Spaces is a new major Incident management platform that allows Spaces to be prepared for specific threats, ready for activation. Crisis teams at multi-site locations can run local incidents with central oversight.
Tools include, mass notification, secure chat, conferencing, document distribution, task management, decision and audit logs.
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Cinos
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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INGENTIVE LIMITED
Ingentive has extensive experience in supporting organisations with Microsoft Teams implementation and optimisation, facilitating enhanced collaboration and communication. Our expertise guides clients in structuring Teams, channels, and integrations for optimal functionality. We also offer tailored training sessions to maximise employee adoption and utilise the full range of Microsoft Teams features.
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CIPTEX LTD
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.