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1188 results found

1188 results found in Lot 2: Cloud software in the category Contact management

  • Salesforce Lightning Add-ons

    XMA LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14

  • Pegasystems Cloud Software - Customer Service

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Service improvement and automation are central features of Pega.

  • Salesforce Add-ons

    XMA LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14

  • Interneuron RPA - Intelligent Automation

    Interneuron Ltd

    Interneuron's robotic process automation technology (RPA) provides a reliable platform for automating any manual tasks your team may carry out. From user management, record duplication, email processing or pre-population of systems, our RPA solution can do it.

  • Marketing and Automation on Dynamics 365

    Formus Professional Software

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Care Cloud

    Advanced Business Solutions

    A modern, cloud-based Care Business Management system including facilities for Care Planning, Invoicing for Service Users, Recruiting, managing & Rostering Staff and calculating Payroll. All within a secure and flexible platform including reporting and dashboard capabilities. A companion Mobile App also enables Carers to record Care delivery.

  • Liberator Clean Air Zone (CAZ)

    Farthest Gate Limited

    The Liberator CAZ solution is a market leading module forming part of the Liberator suite of products. Liberator CAZ can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Infreemation - Police disclosure case management system

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing Police disclosure requests. This is a dedicated module designed to process this type of request only.

  • 8x8 Hosted PBX

    Digital Space Cloud Services Limited

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Bizvu Messaging Platform

    BRITANNIC TECHNOLOGIES LIMITED

    Bizvu Messaging allows clients to bring together webchat, chatbot, social channels and messaging platforms (both Public comments and Direct Messaging) into a single hub, giving agents the opportunity to respond across channels without needing multiple interfaces. The platform can also provide targeted routing into any contact centre or CRM system.

  • Pegasystems Cloud Software - Recruitment

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Streamlining and improving Recruitment is a central use-case of Pega.

  • govService Digital Forms & Process Services for Housing Authorities

    GRANICUS-FIRMSTEP LIMITED

    govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).

  • Microsoft Dynamics 365 CRM (CE) Implementation

    SAGlobal (Europe) Ltd

    D365 CRM offers a set of CE solutions that improve how you interact and do business with your customers. Designed to help you manage your client relationships by streamlining processes, centralizing client information, providing analysis, and enabling responsive customer service, the solutions cover Sales, Customer Service, Marketing and Field Services.

  • Customer Relationship Management (CRM)

    VE3 GLOBAL LTD

    VE3's Customer Engagement Solution, formerly known as Dynamics CRM, encompasses Sales, Marketing, Customer Service, Field Service, and Project Service Automation (PSA).

  • LocalGov Drupal - bilingual Welsh / English council web publishing platform - ISO 27001 certified

    S8080 LIMITED

    ISO27001 certified LocalGov Drupal publishing platform for Welsh councils. S8080's LocalGov Drupal self-service web platform securely handles bilingualism, single sign-on integration with forms, transaction and CRM/case management systems, news, events, subsites and devolved publishing. Accessible and mobile friendly, the low-cost LocalGov Drupal platform is designed around Welsh council user's needs.

  • Salesforce Hyperforce Lightning CRM Cloud

    ARCUS GLOBAL LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14

  • Microsoft SharePoint Application Development

    BRIDGEALL LIMITED

    Microsoft SharePoint application development services. Build SharePoint applications to help your organisation deliver greater value and services. SharePoint applications using modern approaches and Power Platform. Bridgeall are a leading Microsoft gold partner with a strong track record of delivering SharePoint applications and supporting services.

  • monday.com Sales CRM

    SOFTCAT PLC

    monday.com sales CRM is a fully customizable, dedicated sales platform. No code needed.

  • Workforce Management (WFM) & Optimisation (WFO)Employee Engagement, Value Realisation Services (VRS)

    NICE SYSTEMS UK LIMITED

    NICE WFM/EEM addresses all WFM needs: accuracy, simplicity, reliability, visibility, engagement. NICE WFM includes forecasting, planning, scheduling, daily management and communication, transforming operational efficiency while engaging employees across the entire operation. Value Realization Services leverages the full depth of NICE functionality, helping organisations drive business impact, the faster, the better.

  • IDM Bank Manager

    ID Medical Group Ltd

    Automate your bank's flexible worker pool procure-to-pay process for maximum savings/efficiency. Our platform creates a competitive shift marketplace, ensuring high fill rates at best value. Flexible workers self-register, select shifts, and receive immediate alerts. Gain full transparency, control, and reduce administrative burdens with mobile-accessible functionality for workers and hirers.

  • Customer Data Platform (CDP)

    Dentsu UK Limited

    Merkle provides CDP implementation and management services. These services are often taken up alongside our fully managed service offering, which allows clients to outsource the production of omnichannel marketing campaigns. We are agnostic on partners and have experience with Adobe, Salesforce, Bloomreach, Braze, TreasureData, Tealium, and others.

  • Unify

    DQE-SOFTWARE

    UNIFY, deduplication and database merging with ease UNIFY is a solution to search for and process duplicates (deduplication) in your different customer databases. Our technology allows you to identify duplicate data and merge it for a 360° vision of your customers. Processing methods: Batch mode and in real time.

  • Amazon Connect Customer Experience Software and Cloud Solutions

    SABIO LTD

    Amazon Connect is a mature, enterprise contact centre solution, providing an excellent customer omni-channel experience. It is a tightly coupled capability alongside Salesforce and Salesforce Service Cloud and has more than 10 billion interactions per year. It has been deployed at scale for many organisations, including in the public sector.

  • Infopad - Dynamics 365 CRM for Charities and Non-Profits

    INFOPAD LTD

    InfoPad’s Dynamics 365 CRM for Charities and Non-Profits is designed to enhance the efficiency and effectiveness of non-profit organisations. This CRM solution supports the unique needs of the sector, such as donor management, fundraising campaigns, volunteer coordination, and event planning, ensuring that these organisations can focus more on their mission.

  • Google Analytics 4 (GA4)

    Dentsu UK Limited

    Google Analytics 360 is a hosted, SaaS web analytics platform used for measurement of websites and marketing channels.

  • Salesforce CRM Cloud

    ARCUS GLOBAL LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14

  • Salesforce Lightning Experience Cloud

    ARCUS GLOBAL LIMITED

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14

  • Liberator Fixed Penalty Notice (FPN) Back Office

    Farthest Gate Limited

    The Liberator Fixed Penalty Notice (FPN) solution is a market leading module forming part of the Liberator suite of products. Liberator FPN software can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Cloud Software

    BLS International Services Ltd.

    The software is used for network monitoring and end point monitoring as well as automated ticket generation through emails and SMS. The software has special features for server utilization, health and pre failure alerts defined and send to the administrator.

  • Aptem Employ for Outplacement / Career Transition

    APTEM LTD

    Aptem Employ is a robust SaaS employability solution that offers effective support for outplacements. Empowering jobseekers and employers with tools like eligibility checks, personalised CV building, tailored eLearning, real-time tracking, and case management, it ensures successful transitions to new career opportunities and supports employers with their workforce integration approach.