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INSIGHT DIRECT (UK) LTD
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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VISIMEDIA LTD
VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.
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Farthest Gate Limited
The Liberator Parking Permits solution is a market leading module forming part of the Liberator suite of products.Liberator Parking Permits can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Inform Communications Ltd
AI Virtual Assistants that support local/central government and public sector telephony channels. Human parity Natural Language Understanding and DTMF models enable citizens to self-serve 24/7. Seamless multi-lingual/deployment/continuity with chatbots, social-media and live chat channels. Full/partial Integration with client systems. We design, build, host and manage services or clients can self/manage.
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XMA LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14
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Opus Telecoms
Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.
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Redcentric Solutions Limited
Direct Routing. Microsoft Teams Calling from Redcentric provides access to a cost effective Direct Routing capability, enabling users to make and receive calls on any Teams enabled device. The service provides a choice on how to consume Direct Routing services, removing the need to subscribe to a Microsoft calling plan.
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Advania
Advania have a proprietary fully hosted, fully managed, globally hosted, UC platform, HALO, that provides Teams Direct Routing and Operator Connect services. This Highly Available, Latency-Optimised infrastructure enables our customers to remain agile and deploy new services at speed whilst ensuring that all resilience, regulatory and compliance needs are met.
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BOOMERANG I-COMMS LTD
Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Melissa Data Ltd
Melissa provides an industry leading Database Cleanse & Standardisation tool set to manage Data Quality enterprise-wide. Cleanse, correct, and format UK & Global: Name; Address: Email; Phone: IP; Geocodes etc. Database Management issues can be resolved quickly and efficiently, using an easy to integrate solution anywhere in your process flow.
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BLUE PRISM LIMITED
The SS&C Blue Prism Business Process Management (BPM) platform, known as Chorus, helps business's orchestrate mission-critical processes at enterprise scale, better engage with customers, improve operational efficiencies, cut costs and reduce risk.
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Cantium Business Solutions
Luware with EIS (the trading arm of Cantium Business Solutions) offers a cloud-based solution that seamlessly integrates with Microsoft Teams, including routing of company numbers, streamlined call transfers, distributed call routing to teams and establishing complex contact centres. By extending Microsoft Teams with Luware, existing teams become enhanced customer touchpoints.
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Network 2 Supplies Ltd
Relocating Cloud IT can be complicated. We will audit the physical hardware and provide a comprehensive inventory. We will provide assurance that all items are transported following being safely packed, in one of our fleet of tracked vehicles.
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PEOPLEWARE LTD
InVision has been a leader in Workforce Management for over 30 years. Peopleware WFM Cloud supports the whole planning cycle and is an easy-to-navigate WFM solution for contact centres and back-office operations. It is designed to save you money, time, and empower you to do more with less.
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Viewdeck Consulting Limited
Case Management for the Cloud offers a comprehensive solution for organizations to track, manage, and resolve cases. With features like customisable workflows, document management, and reporting tools, businesses can streamline operations, improve collaboration, and ensure compliance. Experience enhanced efficiency, improved collaboration, and better decision-making with our cloud-based case management service.
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Farthest Gate Limited
The Liberator Pavement License solution is a market leading module forming part of the Liberator suite of products. ALiberator Pavement License can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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Wavenet
Wavenet GP Voice is a cloud-based telephony and collaboration solution for GP practices, integrating seamlessly with existing clinical systems. The solution has been approved by both NHS England and the Advanced GP Telephony Framework. Powered by Gamma’s Horizon UCaaS and Horizon Contact products.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Unattended Robotic Process Automation (RPA) is a key feature.
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TeleWare Plc
ConnectPro is a fully integrated Microsoft Teams advanced call handling application, that allows users to create and manage call queues and call handlers within Teams. With real time statistics and integrations in to 3rd party systems such as CRM, and meaningful data insights with integration into PowerBI.
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Data8 Ltd.
Our service is a fast and efficient method to validate that telephone
numbers are live. Our solution works by integrating in real-time with the telephone network, using our own custom hardware and software configuration to verify the number is live and will ring.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14
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Experian
Experian Address Validation is a real-time API that makes it easy to verify and enrich addresses around the world. It is easy to integrate into websites, CRM systems and any other software applications.
Enrichment data includes business information, delivery point and property identifiers, geocodes, consumer demographics, government and health insights.
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Inform Communications Ltd
24/7 automated data collection with Engage's Telephony Voice and Survey Forms. This service features real-time multi-lingual speech-to-text conversion, seamless system integration, and strict DPA/GDPR compliance. Customisable, secure, and accessible 24/7, it's designed to enhance self-service via the telephone. Comprehensive analytics provide instant feedback and reporting.
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XMA LIMITED
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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Machine Two
We design and develop Virtual Agents. These AI enabled agents seamlessly integrate with the existing user experience layer and handle all incoming interactions. We’ve been able to classify and resolve complex customer queries by using AI and ML and connect to existing APIs to further enhance customer experience.
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Orbis Protect Ltd
Orbis Protect's BS8484 lone worker service provides life-line protection to at-risk lone workers, 24/7/365. We offer a range of devices, smartphone apps and bespoke solutions. The system provides individuals with discreet SOS functionality, welfare checks, location positioning, mandown and pre-emptive alerting, backed up by full access to Police URN system.
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FLEXRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).