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BOOMERANG I-COMMS LTD
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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MELISSA DATA LTD.
Melissa provides an industry leading Database Cleanse & Standardisation tool set to manage Data Quality enterprise-wide. Cleanse, correct, and format UK & Global: Name; Address: Email; Phone: IP; Geocodes etc. Database Management issues can be resolved quickly and efficiently, using an easy to integrate solution anywhere in your process flow.
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BLUE PRISM LIMITED
The SS&C Blue Prism Business Process Management (BPM) platform, known as Chorus, helps business's orchestrate mission-critical processes at enterprise scale, better engage with customers, improve operational efficiencies, cut costs and reduce risk.
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CANTIUM BUSINESS SOLUTIONS LIMITED
Luware with EIS (the trading arm of Cantium Business Solutions) offers a cloud-based solution that seamlessly integrates with Microsoft Teams, including routing of company numbers, streamlined call transfers, distributed call routing to teams and establishing complex contact centres. By extending Microsoft Teams with Luware, existing teams become enhanced customer touchpoints.
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NETWORK 2 SUPPLIES LIMITED
Relocating Cloud IT can be complicated. We will audit the physical hardware and provide a comprehensive inventory. We will provide assurance that all items are transported following being safely packed, in one of our fleet of tracked vehicles.
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PEOPLEWARE LTD
InVision has been a leader in Workforce Management for over 30 years. Peopleware WFM Cloud supports the whole planning cycle and is an easy-to-navigate WFM solution for contact centres and back-office operations. It is designed to save you money, time, and empower you to do more with less.
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VIEWDECK CONSULTING LIMITED
Case Management for the Cloud offers a comprehensive solution for organizations to track, manage, and resolve cases. With features like customisable workflows, document management, and reporting tools, businesses can streamline operations, improve collaboration, and ensure compliance. Experience enhanced efficiency, improved collaboration, and better decision-making with our cloud-based case management service.
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FARTHEST GATE LIMITED
The Liberator Pavement License solution is a market leading module forming part of the Liberator suite of products. ALiberator Pavement License can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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Wavenet
Wavenet GP Voice is a cloud-based telephony and collaboration solution for GP practices, integrating seamlessly with existing clinical systems. The solution has been approved by both NHS England and the Advanced GP Telephony Framework. Powered by Gamma’s Horizon UCaaS and Horizon Contact products.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Unattended Robotic Process Automation (RPA) is a key feature.
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TeleWare Plc
ConnectPro is a fully integrated Microsoft Teams advanced call handling application, that allows users to create and manage call queues and call handlers within Teams. With real time statistics and integrations in to 3rd party systems such as CRM, and meaningful data insights with integration into PowerBI.
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DATA8 LIMITED
Our service is a fast and efficient method to validate that telephone
numbers are live. Our solution works by integrating in real-time with the telephone network, using our own custom hardware and software configuration to verify the number is live and will ring.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14
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EXPERIAN LIMITED
Experian Address Validation is a real-time API that makes it easy to verify and enrich addresses around the world. It is easy to integrate into websites, CRM systems and any other software applications.
Enrichment data includes business information, delivery point and property identifiers, geocodes, consumer demographics, government and health insights.
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Inform Communications Ltd
24/7 automated data collection with Engage's Telephony Voice and Survey Forms. This service features real-time multi-lingual speech-to-text conversion, seamless system integration, and strict DPA/GDPR compliance. Customisable, secure, and accessible 24/7, it's designed to enhance self-service via the telephone. Comprehensive analytics provide instant feedback and reporting.
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XMA LIMITED
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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Machine Two
We design and develop Virtual Agents. These AI enabled agents seamlessly integrate with the existing user experience layer and handle all incoming interactions. We’ve been able to classify and resolve complex customer queries by using AI and ML and connect to existing APIs to further enhance customer experience.
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ORBIS PROTECT LIMITED
Orbis Protect's BS8484 lone worker service provides life-line protection to at-risk lone workers, 24/7/365. We offer a range of devices, smartphone apps and bespoke solutions. The system provides individuals with discreet SOS functionality, welfare checks, location positioning, mandown and pre-emptive alerting, backed up by full access to Police URN system.
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CANTARUS CRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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ATOS IT SERVICES UK LIMITED
The Atos Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.
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LEIDOS INNOVATIONS UK LTD
Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.
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Emplifi Czech Republic a.s.
Emplifi is a unified platform for customer engagement management and intelligence across social and digital channels, that brings together marketing, commerce, and care. Workflows supported: omnichannel research, listening, content, care, communication, and feedback collection. We build and scale solutions with clients globally, including over half of the Fortune 500 companies.
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WAVENET LIMITED
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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GCI NETWORK SOLUTIONS LIMITED
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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EBO.AI (UK) LTD
EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection
Uniquely, this is done by leveraging the Conversational Form Design functionality in the product.
Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14
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EBI
EBI.AI is a UK AI company with 10+ years experience. We use conversational AI to combine telephony, AI assistants and live chat for customer support solutions. Our Local Council customers have achieved 533% ROI, 20%+ YoY decrease in call volumes, 67% increase in CSAT and saved over £50,000 <6 months.
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PAX SYSTEMS LTD
PaxQR is our cloud-based school contract and passenger transport management system with QRoutes software included. Built for SEND transport and Mainstream passenger transport departments to deliver safe and efficient home to school transport. A modern, integrated passenger transport solution supporting operational management, financial outcomes and integrations with other software systems.