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1200 results found

1200 results found in Lot 2: Cloud software in the category Contact management

  • Google Analytics 4 (GA4)

    Merkle UK One Ltd

    Google Analytics 360 is a hosted, SaaS web analytics platform used for measurement of websites and marketing channels.

  • Salesforce CRM Cloud

    Arcus Global Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14

  • Salesforce Lightning Experience Cloud

    Arcus Global Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14

  • Liberator Fixed Penalty Notice (FPN) Back Office

    Farthest Gate Limited

    The Liberator Fixed Penalty Notice (FPN) solution is a market leading module forming part of the Liberator suite of products. Liberator FPN software can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Cloud Software

    BLS International Services Ltd.

    The software is used for network monitoring and end point monitoring as well as automated ticket generation through emails and SMS. The software has special features for server utilization, health and pre failure alerts defined and send to the administrator.

  • Aptem Employ for Outplacement / Career Transition

    APTEM LTD

    Aptem Employ is a robust SaaS employability solution that offers effective support for outplacements. Empowering jobseekers and employers with tools like eligibility checks, personalised CV building, tailored eLearning, real-time tracking, and case management, it ensures successful transitions to new career opportunities and supports employers with their workforce integration approach.

  • Original Pricing Model for Established Jadu Platforms

    JADU CREATIVE LIMITED

    Jadu, a platform for self-service and the 'Digital Layer' for organisations, provides web publishing, CRM, case management, payments, forms, and MyAccount. It serves licence holders via subscriptions, including per-user cost models for Jadu Connect and Jadu Digital Platform Lite, or individual platform modules such as Jadu Forms or Content only.

  • MRI Safer Communities

    MRI Software Limited

    MRI Safer Communities is a comprehensive and connected case management solution for the social housing sector, that provides separate case pathways for Anti-Social Behaviour ASB and Domestic Abuse, equipping customer facing teams to better manage all aspects of their cases, including complaint handling, investigations, referrals, enforcements, prosecutions and reporting.

  • 8x8 eXperience Communications as a Service - XCaaS

    Opus Telecoms

    8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • TransUnion - Asset Reunification - CallTrace

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion's batch processing asset reunification tool uses sophisticated address link logic to identify an individual’s true residency and ascertain the most likely residential address, to locate your customer. Contact information, propensity to contact, confidence segmentation, public level and financial supporting evidence is also returned, along with other customer insight.

  • EBO AI-powered Intelligent Patient Portal

    EBO

    EBO's Intelligent Patient Portal (IPP) fuses automated conversational-AI, with traditional portal functionality for the best of both worlds. This is a 2nd Generation Portal, surfaced via the NHS App or the Trust website. Used for: • Patient-led Appointments • Information, Advice & Guidance • Notifications • Questionnaires • Patient letters

  • Theseus: Social Prescribing

    Cyber Media Solutions Ltd.

    Theseus: Social Prescribing is designed for social prescribing link workers, community navigators and health and wellbeing advisors to efficiently assess and refer clients to community groups, assets and activities. Theseus: Social Prescribing has integrated outcome reporting features and data dashboards for easy insight and management of social prescribing initiatives.

  • Mitel Subscription Licences

    Britannic Technologies

    Mitel provide a UC platform with flexible migration abilities, tools to offer customers excellent service and that streamlines the deployment model with speed, efficiency and simplicity. These are all valuable assets that ensure business viability and competitive advantage.

  • Arcus HMO Licensing

    Arcus Global Limited

    Arcus HMO Licensing (built on Salesforce platform) provides a self-service application process for landlords to apply for licences online. Helping housing teams manage full lifecycle of the licence including application, inspection, enforcement, renewals. Providing an online licensing public register. The included mobile app supports full access and offline remote working.

  • Arcus Pollution Control

    Arcus Global Limited

    Arcus Pollution Control is a flexible and intuitive cloud-based solution, built on Salesforce platform, helping environmental protection and pollution control teams manage their caseload including permit applications, monitoring, enquiries and enforcement. The mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • STATUTORY DATA COLLECTION AND REGULATORY REPORTING SERVICE (SDC+RRS)

    Texuna

    Secure collection, analysis and reporting of data for periodic or ad hoc regulatory, statutory or funding data returns. Supports multiple formats including webforms, Excel, XML, XBRL, JSON. Configure complex validations to assure data quality at source, streamline compliance and automate regulatory reporting for Registered Administrators and Data Providers.

  • Support Point

    Sopra Steria Ltd

    Support Point is designed to assist people in vulnerable situations, by them asking relevant questions about their circumstances and compiling a tailored list of support options from government, charities and community groups to help them address their vulnerability and build their up longer term financial, health and emotional resilience.

  • Novoville Volunteer & Befriending System

    Novoville Ltd

    The Novoville Volunteer & Befriending System (VBS) is an extendable end-to-end solution that allows councils, health and voluntary organisations to manage demand and resources across multiple services (internally & externally) in times of need, from a single dashboard and volunteer app.

  • Salesforce GOV.UK Frontend

    Arcus Global Limited

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCA2024GC14

  • Track Record Engage

    Jacobs U.K. Limited

    Jacobs’ stakeholder and land management tool provides a digitised, single source of truth to manage engagement and relationships and demonstrate compliance with statutory planning requirements. Gain greater analysis and insight into stakeholder, sentiment and trends. The result, an agile stakeholder management process delivered at lower cost with a better experience.

  • Arcus Report It

    Arcus Global Limited

    ‘Report It’ provides online forms which enable citizens and businesses to report issues and apply for services through the Digital Services Hub (DSH). ‘Report It’ also includes a form builder and template forms that make it simple for organisations to build their own online forms.

  • E-tourism Solution

    Simpleview

    Simpleview provides destination marketing solutions including business listings, website design/development, Content Management System, digital marketing, CRM, booking, reporting, insights and analytics, SEO, consulting, and training to optimise marketing strategies. These services empower destination and place marketing organisations to support the tourism economy by attracting visitors, investment, conferences, and events.

  • Digital Tagging as alternative to Electronic Tagging.

    MAKE TIME COUNT TODAY LTD

    Electronic tags are used in a number of contexts. However they are clunky, expensive and provide visual confirmation that user is criminal. Digital Tagging, via a smart phone, offers a lower cost, less intrusive alternative.

  • FourNet (4net) Cloud Contact Centre

    4net Technologies Ltd

    FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • Fraud Case Management

    Meritec Limited

    An essential tool in your organisations armoury for fighting fraud through a robust and intelligent Fraud Case Management solution. Robust on-boarding of customers/suppliers with automated workflows to stop fraudulent activity. Custom business rules can check a wide variety of potential fraud indicators using multiple external datasets and workflow cases accordingly.

  • Salesforce Hyperforce CRM Analytics

    XMA Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHX2024GC14

  • E-Commerce Web development and CRM Support

    DBaaS Ltd

    As an eCommerce website developer with SEO optimized features, we work with the latest technology. We offer all the services that eCommerce businesses need under one roof at DBaaS Ltd. AbanteCard,Drupal, Joomla, Magento, Open Cart,Prestashop,Shopify,Woo Commerce,and WordPress are just a few of the applications we provide on the DBaaS platform.

  • HGS Agent X + Twilio Contact Centre Software

    HGS UK

    HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.

  • Enterprise Data Quality API with AI-powered Data Matching & Data Cleansing

    WINPURE LIMITED

    WinPure API offers fuzzy matching, data cleansing, address verification, and identity resolution for seamless integration into your workflows. Built for accuracy and efficiency, our API enhances data integrity, tackles quality challenges, and enables reliable decision-making. Ideal for public sector and enterprise use.

  • Global 4's 8x8 UCaaS (Unified Communications as a Service)

    GLOBAL 4 COMMUNICATIONS LIMITED

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.