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SABIO LTD
Genesys Cloud CX, a leading cloud-based contact centre solution, empowers businesses with omnichannel capabilities, workforce engagement tools, analytics, and automation. Built on microservices architecture, it ensures scalability and flexibility to meet modern contact centre demands, driving exceptional customer experiences across voice, chat, email, and social media channels.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
The ARO PSTN Calling solutions provides the ability to enable PSTN calling within Microsoft Teams using ARO as the underlying voice carrier.
Microsoft 365 subscriptions that organisations have enabled for Microsoft Teams will utilise Phone System used by Microsoft as the PBX replacement or voice component of Microsoft Teams,
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BRIDGEALL LIMITED
Bridgeall provides a full range of Microsoft 365 migration and deployment including older version of Microsoft Office or G-suite. Our proven Microsoft 365 migration uses the latest automation tools to streamline the process and we add best in class security.
Bridgeall are Microsoft 365 experts and multiple Microsoft Gold partner.
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PURE IP LIMITED
Fully managed enterprise telephony/voice service for Webex Calling. Delivered as a cloud service (ie. no SBC hardware required) but can include SBC supply & management where necessary. Also caters for hybrid environments and integration with legacy PBX's and other telephony applications. Direct integration with Webex.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Arrow partner with Gamma, the UK's leading IP telephony/VoIP service, utilising SIP protocol. This provides quality inbound and outbound voice calls. Gamma SIP, compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), delivers enhanced cloud features including; automatic fail-over, flexible SIP channels and inbound call control.
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KERV EXPERIENCE LIMITED
Genesys Cloud delivers a feature-rich omnichannel contact centre solution for customer engagement. The modern intuitive UI provides advanced routing of omnichannel interactions, AI, speech-enabled IVR, Workforce Management, Quality Management, social channels and reporting. The solution delivers a full suite of telecommunication, consultancy, implementation and support services for improved digital experiences.
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SOTA SOLUTIONS LIMITED
As a Microsoft Gold Partner, Sota can provide and support your Office 365 and Microsoft 365 Apps to create, share, and collaborate from anywhere on any device with a cloud-based suite of productivity apps and services.
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PURE IP LIMITED
Fully managed enterprise telephony/voice service for Microsoft Teams using Direct Routing. Delivered as a cloud service (ie. no SBC hardware required) but can include SBC supply & management where necessary. Also caters for hybrid environments and integration with legacy PBX's and other telephony applications. Secure, resilient, reliable SIP based communications.
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MLL TELECOM LTD.
MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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GAMMA NETWORK SOLUTIONS LIMITED
Omni Channel Cloud Contact Centre- agent level access to full suite of Cirrus CCaaS channels, including Voice, Email, SMS, Webchat and Social Media. Integrated with MS Teams, PCI-DSS compliant payments, Workforce Management, PBX and CRM integration, Call Recording, Artificial Intelligence (AI), Bots, IVR, ACD, Voice Biometrics, real-time and historical performance.
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INTUITY COMMUNICATIONS LIMITED
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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INTUITY COMMUNICATIONS LIMITED
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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ROC TECHNOLOGIES LIMITED
Roc’s Microsoft 365 based service provides a combination of professional and managed services to migrate to and manage customer's Microsoft M365 Modern Work platform, rollout security, unified communications content and collaboration, device management, and provide health checks and best practice advice to maintain and support your cloud enabled productivity.
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CDW LIMITED
Empower business users by providing an easy to use solution to create and manage virtual agents/bots without having to write code. Microsoft Copilot Studio leverages the flexibility/scalability of the Power Platform with the power of AI to provide an extensible and customisable solution suitable for any customer service scenario.
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VERINT SYSTEMS UK LIMITED
An add-on to Engagement Data Management (EDM – listed separately), the PII Redaction Bot provides redaction of Personally Identifiable Information (PII) from recordings.
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Gamma Horizon is a leading cloud phone and unified communications system. Feature-rich, great value and flexible, Horizon is a fantastic fit for organisations of all sizes and is backed by Gamma's award-winning network and AdaptiveComms' peerless service levels.
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INTUITY COMMUNICATIONS LIMITED
Global PSTN access via Intermedia's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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CDW LIMITED
Gain visibility into and control internal data access, identify and manage corporate policy violations (harassment, code-of-conduct, fraud) and data leakages (e.g., IP theft, confidential data, etc.) by insiders
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CHARTERHOUSE VOICE & DATA LIMITED
SIP Trunking directly provided by Gamma, the UK’s market leader for SIP Trunks. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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INTUITY COMMUNICATIONS LIMITED
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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GAMMA NETWORK SOLUTIONS LIMITED
SIP Trunking directly provided by Gamma, the UK’s market leader for SIP Trunks. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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BRITANNIC TECHNOLOGIES LIMITED
Zoom is a single-pane-of-glass UC platform designed to streamline connectivity, and foster dynamism for individuals and enterprise. Zoom encompasses team chat functionalities, telephony services, virtual meetings, omnichannel contact-centre capabilities, interactive whiteboarding features, workspace management tools, and AI solutions. These offerings empower hybrid teams to bolster collaboration and increase productivity levels.
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Espire Infolabs Limited
Espire Advanced Analytics,BI/AI/ML services for all Organisations that help improve business productivity and make strategic Business decisions with powerful dashboards. These data integration solution helps in business decision using technologies like BI & Analytics (MSBI - Power BI, Analysis Service, AzureSynapse), Snowflakes,Data Sciences/AI (Python, R, AzureML , Azure Cognitive services).
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform
Buzzeasy provides a feature-rich omnichannel environment that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and applications.
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Advania
Advania UK is a Direct Microsoft Cloud Solution Provider (CSP). Through the CSP licensing programme, we can provide subscription licensing for the Microsoft 365 and Office 365 platforms and associated software components. As a Microsoft Cloud Solution Provider we provide flexible plans and pricing with monthly, yearly and triennial billing
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Hostcomm Limited
Remote visual assistance enables experts to guide and support users through complex tasks from a distance. Using live video streaming, augmented reality, and real-time collaboration tools, remote specialists can see the user's environment, provide step-by-step instructions, and annotate the user's view to resolve issues efficiently without being physically present.
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KICK ICT GROUP LIMITED
An experienced and trusted provider of datacentre services, we made a significant investment to upgrade our datacentre in 2019, delivering a state of the art, fully managed Nutanix hyper converged infrastructure hosting solution for our customers, with all the security and accessibility benefit this brings.
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Geode Networks Ltd
End User Experience (EUX) Monitoring from Geode Services is a managed service that provides visibility into user experience (EUX) by monitoring and reporting on their specific performance of application activities across any application type, local, cloud, multi-cloud, web, VDI or enterprise.