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Fusion Business Solutions
BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Business Rules Engine is at the core of the platform.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Digital Process Automation (DPA) is a key component of Pega.
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Farthest Gate Limited
The Liberator Air Quality Monitoring solution is a market leading module forming part of the Liberator suite of products. Liberator Air Quality Monitoring can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Thinc
At Thinc, we are helping to create Intelligent Companies. Systems and technology are designed around people. By amplifying the potential of their people, business leaders of Intelligent Companies are able to unlock huge amounts of untapped value. We create systems that enhance performance and deliver true value to your organisation.
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TRANSUNION INTERNATIONAL UK LIMITED
Decision management and acquisition solutions help make faster, consistent, automated citizen decisions across the business lifecycle. We achieve this by enabling authorised users to create and deploy low-code decision engine solutions simplifying the use of complex data services (e.g. credit bureau data services), providing flexible environments for building real-time decisioning.
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Softcat Limited
Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBS2024GC14
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INPLOI LIMITED
inploi's AI chatbot/ conversational UI product. Deploy chatbots on your website to capture application data, to answer FAQs, to schedule meetings and interviews, to conduct surveys and more: combining the power of AI with human intuition to automate repetitive tasks.
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KGN Software Ltd
KGN offers end-to-end software development and support services, designed for the Cloud and utilising the best technologies to meet customers’ Value for Money, quality and usability requirements. We have a global track record in reliably delivering solutions ranging from the simple to the complex, underpinned by our industry-leading core capabilities.
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Netpremacy Limited
Google Voice enables your teams to stay connected, organized, and on task with an easy-to-use phone solution that fits your organizations. Make and receive phone calls using a work number on any device, anywhere. Number assignment, porting, and billing are neatly consolidated in the familiar Google Workspace Admin console.
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CloudSource Ltd
Dynamics 365 Customer Service has several components that work together to provide an end-to-end case management solution for public sector entities that helps identify cases and routes each case to the most appropriate agent. It empowers agents to resolve issues quickly using generative AI and automation.
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Arcus Global Limited
Built on the Salesforce platform, Arcus’ flexible and intuitive cloud-solution helps Fire Safety teams manage their caseload including service requests, inspections, enforcement, and follow-on processes for fire prevention and protection. The included mobile app supports full access and offline remote working. Enabling officers and teams to work efficiently and effectively.
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TechLabs London
TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.
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JADU CREATIVE LIMITED
A low-code, web-based platform for digital service delivery. Incorporating web content management, real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.
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Farthest Gate Limited
The Liberator self-service software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Smart Response can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14
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SAP UK Ltd
SAP Enterprise Service Management provides your service agents with collaboration tools, a knowledge base, and connections to back end systems to quickly address customer, supplier and employee issues.
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Brightwire
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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Software for Data Analysis Limited (SDA)
Need customer surveys? We’ve got them. You want data? We’ll help you collect it. It's what the SCROLL® Customer Satisfaction Survey Suite was built for. We’ve also got reporting, analysis, benchmarking and collaboration facilities to give voice to your research.
It’s all about the narrative. We’ll help you deliver it.
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Abavus.co.uk
Our Contracts, Licenses and Permits module is functionally rich, enabling local authorities to design, configure, deploy and manage any processes that fit under any form of contract or licence (skip or scaffold licenses, taxi licensing, green garden waste, parking permit, etc).
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Farthest Gate Limited
The Liberator Untaxed Vehicle software solution is a market leading module forming part of the Liberator suite of products. Untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Espire Infolabs Ltd
Espire leverages enterprise-level automation solutions like genAI, LowCode Platforms, and DevOps to streamline tasks including Virtual-Assistants that drive digital transformation. Crucial to remain competitive, foster innovation, and deliver user experiences. These solutions empower, navigate digital landscape, ensuring they remain agile and responsive to evolving market demands, enhancing overall customer satisfaction.
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Geoff Smith Associates Limited
GSA's Cloud Criminal Justice Suite provides a complete range of products which can be bought individually or in combination to enable organisations to professionally manage and demonstrate integrity within a Judicial setting including : Custody, Warrants, Property, Collisions, Conviction Checking, Court, Tribunal ,Crime Recording ,Probation , Prisoner / Subject Management.
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EBO
EBO’s AI-powered Elective Recovery product uses a combination of AI technologies, risk stratification and process automation to help validate waiting lists and maximise utilisation.
It is based on three digital pillars:
- Automated waiting list validation
- Two-way conversation-based Patient Initiated Follow-ups (PIFU).
- Smart rebooking of cancelled slots
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Softcat Limited
Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.
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Brightwire
A fully integrated, powerful complaints and contact management system built on Umbraco and Dynamics 365. Members of the public record complaints and feedback online, by phone or email, with each contact record being fully managed within Dynamics 365. Enquiries, FoI, SAR and complaints can be routed, escalated, and managed efficiently.
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apto solutions limited
The On-Boarding, iapply and Enrolment Platform is a digital SaaS platform. It allows individuals, organisations and businesses to engage digitally with Government for all types of services grants, accreditations, schemes, permits and licences. It will allow easy bespoke end to end processing and correspondence to deliver crucial Government services.
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Fusion Business Solutions
BMC Helix Helix Portfolio Management contains Idea Management, Portfolio Management, Demand Management and Agile Project Management for all Helix ITSM Users. Note customers must have purchased BMC Helix ITSM and BMC Helix Platform. Fusion GBS is an Elite Partner of BMC.