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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Business messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • SMART: AI Copilot Advanced Enterprise Language Model Integration

    ICS.AI LTD

    SMART Copilot is an advanced platform enabling organisations to leverage specific language models and engage with large language models (LLM) integrations through the optional skill; SMART LLM Consumption. This system ensures flexible, secure, and compliant use of AI technologies, tailored to meet diverse organisational needs, governance standards, and budget constraints.

  • govService Digital Forms & Process Services for Transportation

    GRANICUS-FIRMSTEP LIMITED

    govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).

  • Insight - Salesforce Tableau Platform Add-ons

    INSIGHT DIRECT (UK) LTD

    Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14

  • Totara Enterprise, LMS and Courses, Learning Solution

    Learning Nexus Ltd

    Totara Learning solution combines skills and performance development to create lasting employee success. Add to this our editable library of over 300+ off-the-shelf eLearning courses/eBytes for a full digital learning Experience. Make learning, Engaging, futureproof and accessible to the whole workforce whilst remaining compliant as a business with the experts.

  • Salesforce Hyperforce Lightning Experience Cloud

    SOFTCAT PLC

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14

  • BMC Helix Automation Console (formerly Vulnerability Management)

    Fusion Business Solutions (UK) Limited

    BMC Helix Automation Console utilises artificial intelligence, NLP and machine learning to auto-categorize service management tickets, significantly reducing errors and improving efficiency. These cloud capabilities radically improve service management experience. Fusion GBS is a Platinum Partner of BMC, reselling BMC Helix Cognitive Automation.

  • Digital Customer Service Platform

    Orlo

    Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.

  • Pegasystems Cloud Software - Business Rules Engine

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Business Rules Engine is at the core of the platform.

  • Pegasystems Cloud Software - Digital Process Automation (DPA)

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Digital Process Automation (DPA) is a key component of Pega.

  • Liberator Air Quality

    Farthest Gate Limited

    The Liberator Air Quality Monitoring solution is a market leading module forming part of the Liberator suite of products. Liberator Air Quality Monitoring can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • SAP Business One and Business ByDesign

    Thinc

    At Thinc, we are helping to create Intelligent Companies. Systems and technology are designed around people. By amplifying the potential of their people, business leaders of Intelligent Companies are able to unlock huge amounts of untapped value. We create systems that enhance performance and deliver true value to your organisation.

  • Sypol

    EcoOnline

    EcoOnline Sypol's COSHH and Chemical Management Software gives you all the tools you need to stay compliant with COSHH regulations. With access to over 750,000 COSHH risk assessments and support from our in-house technical experts, our COSHH management software inspires confidence in your COSHH compliance

  • TransUnion - Decisioning Services

    TRANSUNION INTERNATIONAL UK LIMITED

    Decision management and acquisition solutions help make faster, consistent, automated citizen decisions across the business lifecycle. We achieve this by enabling authorised users to create and deploy low-code decision engine solutions simplifying the use of complex data services (e.g. credit bureau data services), providing flexible environments for building real-time decisioning.

  • Public Marketing

    BOOMERANG I-COMMS LTD

    Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Salesforce Tableau Platform Add-ons

    SOFTCAT PLC

    Tableau Platform is your self-service visual analytics platform. Keywords: Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Resource, Block, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Data, Management, Premium, Support, Extended, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBS2024GC14

  • Chatbots

    INPLOI LIMITED

    inploi's AI chatbot/ conversational UI product. Deploy chatbots on your website to capture application data, to answer FAQs, to schedule meetings and interviews, to conduct surveys and more: combining the power of AI with human intuition to automate repetitive tasks.

  • KGN-Software

    KGN SOFTWARE LTD

    KGN offers end-to-end software development and support services, designed for the Cloud and utilising the best technologies to meet customers’ Value for Money, quality and usability requirements. We have a global track record in reliably delivering solutions ranging from the simple to the complex, underpinned by our industry-leading core capabilities.

  • Google Voice Starter / Standard / Premier

    Netpremacy Limited

    Google Voice enables your teams to stay connected, organized, and on task with an easy-to-use phone solution that fits your organizations. Make and receive phone calls using a work number on any device, anywhere. Number assignment, porting, and billing are neatly consolidated in the familiar Google Workspace Admin console.

  • Microsoft Dynamics 365 Customer Service / Case Management

    CLOUDSOURCE LTD

    Dynamics 365 Customer Service has several components that work together to provide an end-to-end case management solution for public sector entities that helps identify cases and routes each case to the most appropriate agent. It empowers agents to resolve issues quickly using generative AI and automation.

  • Arcus Fire Safety

    ARCUS GLOBAL LIMITED

    Built on the Salesforce platform, Arcus’ flexible and intuitive cloud-solution helps Fire Safety teams manage their caseload including service requests, inspections, enforcement, and follow-on processes for fire prevention and protection. The included mobile app supports full access and offline remote working. Enabling officers and teams to work efficiently and effectively.

  • Microsoft Dynamics 365 and Power Platform Implementation Software

    TECHLABS LONDON LTD

    TechLabs London team includes Microsoft Most Valuable Professionals (MVP) and highly experienced Microsoft Dynamics CRM and Power Platform consultants and developers. We offer Dynamics 365 Consultancy, full implementation developement services and Systems Integration. We are Microsoft Cloud Solutions Provider, Microsoft Distinguished & Certified Partner and Microsoft licenses Direct Reseller.

  • Jadu Digital Platform - Web Publishing,‘MyAccount’, Forms, Payments and Case Management

    JADU CREATIVE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating web content management, real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.

  • Liberator self-service

    Farthest Gate Limited

    The Liberator self-service software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Smart Response can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Salesforce Hyperforce Lightning Industry Solutions

    ARCUS GLOBAL LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14

  • SAP Enterprise Service Management

    SAP (UK) LIMITED

    SAP Enterprise Service Management provides your service agents with collaboration tools, a knowledge base, and connections to back end systems to quickly address customer, supplier and employee issues.

  • Microsoft Dynamics 365 / CRM Application Development, Customisation, Configuration and Integration

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and relationship management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.

  • Customer Satisfaction Survey Suite

    Software for Data Analysis Limited (SDA)

    Need customer surveys? We’ve got them. You want data? We’ll help you collect it. It's what the SCROLL® Customer Satisfaction Survey Suite was built for. We’ve also got reporting, analysis, benchmarking and collaboration facilities to give voice to your research. It’s all about the narrative. We’ll help you deliver it.

  • Abavus - Contracts, Licenses, and Permits

    Abavus.co.uk

    Our Contracts, Licenses and Permits module is functionally rich, enabling local authorities to design, configure, deploy and manage any processes that fit under any form of contract or licence (skip or scaffold licenses, taxi licensing, green garden waste, parking permit, etc).

  • Liberator Untaxed Vehicle

    Farthest Gate Limited

    The Liberator Untaxed Vehicle software solution is a market leading module forming part of the Liberator suite of products. Untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.