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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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Node4 Ltd
Webex Contact Centre (WxCC) revolutionises customer service with a comprehensive, cloud-based platform, offering omnichannel support, intelligent routing, and real-time analytics. Designed for flexibility and scalability, it empowers agents with tools to deliver personalised customer experiences, while providing managers with insights to optimise performance and operational efficiency.
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FormusPro
Formuspro supply Omnichannel for Customer Service, a robust application that extends the power of Dynamics 365 Customer Service to enable organisations to instantly connect and engage with their customers via channels like Live Chat, voice, and SMS, including real-time and historical visibility and insights into the operational efficiency of agents.
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OPUS BUSINESS SYSTEMS LIMITED
8x8 X-Series provides UCaaS, CCaaS CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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CHARTERHOUSE VOICE & DATA LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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VIRGIN MEDIA BUSINESS LIMITED
Cisco Webex is a video conferencing and collaboration platform, while Webex Contact Center is a customer service solution offering omnichannel support through voice, chat, email, and social media channels, both designed to enhance communication and productivity within organisations.
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HEYCENTRIC LIMITED
A powerful suite of payment handling modules all of which feed into a comprehensive Income Management component. This provides a highly effective overview of an organisation’s cash position, assisting in both tactical and strategic decision making by giving a real-time view of the cash position at any given time.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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SmartSurvey Limited
Enhance your product and service offerings with our Customer Feedback Platform, designed to gather, analyse, and implement customer insights effectively. This platform aids in transforming customer feedback into actionable strategies that improve user experience and outcomes.
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Glemnet Ltd
A telephony calling plan for Microsoft teams and enabling incoming and outgoing calls via users Microsoft teams tenancy.
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INTUITY COMMUNICATIONS LIMITED
8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.
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BOOMALERT LIMITED
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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GCI NETWORK SOLUTIONS LIMITED
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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Spare Labs
Spare Platform is a DRT, Dial-a-ride, non-emergency medical transportation (NEMT), and other demand-responsive services. Spare provides an end to end platform and state of the art optimisation algorithm to efficiently operates those services.
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NG BAILEY IT SERVICES LIMITED
NG Bailey offers Unified and Contact Centre Communications with SIP services.
Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.
Working with world leading providers such as, Gamma, Ring Central and Mitel.
Our Services can be integrated with Microsoft, Amazon or Google Platforms
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CHARTERHOUSE VOICE & DATA LIMITED
8x8 XCaaS delivers UCaaS and CCaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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8X8 UK LIMITED
A powerful, user-friendly, conversational AI solution that enables organisations to create self-service experiences that automate call handling and first contact resolution for voice and digital channel interactions.
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SmartSurvey Limited
SmartSurvey provides FFT (Friends and Family Test) surveys tailored for the NHS to efficiently capture patient feedback. This solution enables quick analysis and implementation of changes based on direct patient inputs, improving service responsiveness and patient satisfaction across healthcare services.
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CINOS LIMITED
Seamless cloud communications with Webex Calling. Improve your organisation's connectivity with a cloud-based calling solution, enabling secure and reliable voice communication across devices. Benefit from advanced features like HD audio, voicemail-to-email, and seamless integration with other collaboration tools. Transform your business communications with Webex Calling.
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WAVENET LIMITED
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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Redwood Technologies Ltd
Redwood Technologies provides an Omni-Channel Cloud Contact Centre solution, known as storm®. storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.
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SmartSurvey Limited
The Citizen Engagement Platform is designed to enhance the interaction between governments and citizens. It supports robust feedback mechanisms and real-time engagement, helping government bodies to understand and meet the needs of the community, improve service delivery, and increase public trust and participation.
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CHARTERHOUSE VOICE & DATA LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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SmartSurvey Limited
Our comprehensive Customer Experience Platform equips organisations with essential tools to enhance interactions through detailed analysis and real-time feedback. Improve decision-making and customer satisfaction with actionable insights across your touchpoints.
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NG BAILEY IT SERVICES LIMITED
NG Bailey offers a Contact Centre Communications service
Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud.
Working with world leading providers such as, Gamma, Ring Central and Mitel.
Our Services can be integrated with Microsoft, Amazon or Google Platforms
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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COMMIFY UK LIMITED
Send messages through our SMS and WhatsApp channels and have two-way SMS and WhatsApp conversations. Through SMS and WhatsApp, you can keep customers informed of changes to terms, new appointments, reminders and general information. Control conversations through the easy to use Esendex SMS portal or via your CRM using API.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited