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985 results found

985 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Focus112

    FOCUS DATA SERVICES LIMITED

    Focus Data's design systems tailored for both communication providers and law enforcement agencies, facilitating the streamlined handling of requests, retrieval, and analysis of communication data. Efficiently manage the acquisition of communication data from cellular service providers and transform it into actionable intelligence, benefiting operational inquiries and court proceedings.

  • Areteans Meeting and appointment management platform

    ARETEANS TECHNOLOGY SOLUTIONS UK LTD

    Streamlined tool to schedule, manage, monitor, and evaluate your client appointment. Manual calendaring, rostering and scheduling appointments. Areteans Meet is an integrated Pega application that enables your organisation to manage hassle-free business transactions. It is useful across multiple service industries where client meetings become vital in running business operations successfully.

  • Computacenter - IBM Watson AI Platform

    COMPUTACENTER (UK) LIMITED

    Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry. Infuse AI into your applications to make more accurate predictions, automate decisions and processes, and optimize your team’s time. https://www.ibm.com/watson/products-services

  • Salesforce - Add-ons

    SOFTCAT PLC

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • Appian Enterprise Low-code Platform

    SOFTCAT PLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APPSC24GC14

  • Microsoft Dynamics 365 Customer Service

    KICK ICT GROUP LIMITED

    Your customers are at the heart of your business and your relationship with them is key to your success. With Dynamics 365 Customer Service you can focus on building these relationships, improve your service and drive satisfaction. Our service includes developing, consulting, migrating, deploying and supporting Dynamics 365 Customer Service

  • iProperty Cloud

    TECHLABS LONDON LTD

    iProperty Cloud is a complete Housing platform including HMS and Portals for Local Authorities and Housing Associations built on Microsoft Dynamics 365 CRM, Power Platform and Azure cloud. Our expert team includes Microsoft Most Valuable Professional (MVP) provide consultancy services for housing providers implementing Dynamics 365 CE (Customer Engagement)

  • Dynamics 365 and Click Dimensions Marketing Automation

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.

  • Lone Worker / Personal Safety Protection Services

    SOLOPROTECT LIMITED

    Personal Safety Management service providing peace of mind for lone workers by providing access to a 24/7 monitoring centre at the push of a button from an App or dedicated device (ID or fob). Operators are listening immediately with ability to escalate to emergency services faster than a 999 call.

  • Cantata Vantage CRM

    CANTATA LIMITED

    Cantata Vantage CRM is a private or public cloud deployed CRM system for organisations from as little as 15 users (typically 20-500). It is based on Microsoft Dynamics and fully integrates with Outlook and Office. Vantage includes user interface improvements, data visualisation, web portals, event management, case management and more.

  • Civica Complaints Management and Customer Feedback Management (iCasework Case Management)

    CIVICA UK LIMITED

    A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.

  • Zendesk

    Zendesk, Inc.

    Zendesk is a beautifully simple customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal and productive. We start by helping companies to provide great support and then mature with self-service and proactive engagement.

  • Abavus - Website CMS

    ABAVUS LIMITED

    Our Website Content Management System (CMS) offers a full corporate website replacement for local authorities based on GDS standards. This solution is no-code, enabling staff to build, configure, and update the CMS. Includes standard SEO features.

  • 247ib.com Library Management System for Prisons

    APPLIED NETWORK SOLUTIONS LIMITED

    247lib.com is a secure library asset and online resource management system. 247lib.com is a library management system, which allows prisons to manage their collections easily and efficiently. All applications are backed by full training, migration, implementation and support services.

  • Automation Anywhere A360 - Co-Pilot

    EXTRA TECHNOLOGY LIMITED

    We resell Automation Anywhere's Enterprise A360 product suite, their latest intelligent Digital Workforce platform which provides RPA as a service for businesses of all sizes. Highly intuitive, it is suitable for business users and managers through to technical RPA developers and allows the robotisation of repetitive and logical processes.

  • Salesforce Lightning Sales Cloud

    SOFTCAT PLC

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14

  • Salesforce Lightning CRM Cloud

    SOFTCAT PLC

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14

  • Dynamics CSP

    VE3 GLOBAL LTD

    Our CSP Subscriptions for Dynamics 365 provide the subscription licensing of your Microsoft Cloud environment in a flexible and cost-effective manner.

  • boomLogic

    BOOMERANG I-COMMS LTD

    Streamline stakeholder engagements with interactive workflows, reducing operational costs and time. Minimise risk with no-code solutions, extend reach across multiple channels for higher engagement. Simplify process improvement and gain valuable insights from analytical data with Boomerang's expertise. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Health & Safety Assessment

    BLACKTHORN GRC LIMITED

    The Blackthorn H&S Assessment tool supports the systematic identification and treatment of hazards, guides staff attitudes and behaviours, and helps maintain evidence of compliance with regulation, policy and industry guidance. It can also help deliver a coordinated response to real accidents and incidents. UK hosted, providing protection up to OFFICIAL.

  • Travel Safety App From Peoplesafe

    Peoplesafe

    Using Travelsafe is just like a regular travel app with the bonus of a timed SOS alarm for the journey. Round-the-clock protection is provided whether travelling for business, commuting or meeting friends after work. Backed by expertly trained operatives, Travelsafe can get emergency help faster than calling 999.

  • ITSM Legacy Tool Migration to Jira Service Management

    VALIANTYS LIMITED

    Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer ITIL-based solutions built upon Jira Service Management. These solutions help our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.

  • Digital Smartcard (Livestock, Canine, Feline)

    EQUINE REGISTER LIMITED

    Enables owners and keepers to digitally display animal identification records on their mobile device. Smart Cards integrate directly to the species-specific central animal database including equine, dogs, cats, livestock and deliver real-time data. Other information including vaccinations, location/premises ID and movements can also be shown.

  • Incident Management Solution

    BOOMALERT LIMITED

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Multi-source Feedback (MSF), 360 Degree Feedback

    Premier IT Partnership Ltd.

    Our standard MSF is a multi-source feedback tool for doctors to collect colleague and patient feedback based on the GMC own feedback questionnaire. Our market-leading 360 Clinical MSF uses the highly validated RCP questionnaire; Specialty Specific Questions and has the largest available benchmarking database with almost over 1 million responses.

  • Salesforce Industry Solutions

    ARCUS GLOBAL LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14

  • Bullet Brava: AI Chat Assistant for Training & Development

    Bullet Web Development

    A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a training or development journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.

  • Chess Teams Operator Connect

    CHESS ICT LIMITED

    Work Better Together - Integrating our voice solution with the Microsoft Teams platform will ensure you are always available when your customers need you. Chess Teams Operator Connect provides you with all the tools you need in a single platform helping you to deliver better service.

  • Abavus - Regulatory Services

    ABAVUS LIMITED

    Our Regulatory Services module provides councils with an all-in-one digital solution for the processing and management of licensing and regulatory services (including public protection).

  • Medallia Victim Experience Management for Police Forces

    Medallia Inc

    Medallia's Victim Experience solution embeds rich intuitive listening seamlessly throughout the victim-of-crime's journey, collecting, analysing, and surfacing real-time signals and feedback. Remove silos and create unified insights, empowering your Force, driving the right action at the right time, addressing journey friction and turning negative and traumatic experiences into positive ones.