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Elected Technologies
CaseworkerGov provides a simple, easy to use platform for organisations to automate and improve workflows. Whether you're looking to handle elected member casework, complaint or public enquiries, CaseworkerGov is a system built to manage all your processes; complaints to compliments, from SARs to FOIs
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Sunrise Software Limited
Sunrise IT Service Management (ITSM) Healthcare is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).
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GET SWARMS LIMITED
Our customer support solution particle desk provides comprehensive tools for managing customer inquiries, complaints, and feedback. It includes features such as ticketing, live chat, knowledge base, and analytics. With multi-channel support and automation capabilities, it enhances response times, improves customer satisfaction, and fosters long-term relationships with clients.
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCX2024GC14
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EQUINE REGISTER LIMITED
Enables livestock and equine markets and auction houses to check the identity, vaccination status, ownership and any movement restrictions on equines and livestock that they are handling. Also supports double ended movement recording.
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ATOS IT SERVICES UK LIMITED
Atos Digital Workplace has been developed with user experience as the number 1 priority. The service will provide you with a secure, flexible, monthly subscription based End User Compute environment that is designed to meet the needs of UK Public Sector customers for agile and reliable services.
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BOOMERANG I-COMMS LTD
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Focus Data Services Ltd
Focus Data's design systems tailored for both communication providers and law enforcement agencies, facilitating the streamlined handling of requests, retrieval, and analysis of communication data. Efficiently manage the acquisition of communication data from cellular service providers and transform it into actionable intelligence, benefiting operational inquiries and court proceedings.
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ARETEANS TECHNOLOGY SOLUTIONS UK LTD
Streamlined tool to schedule, manage, monitor, and evaluate your client appointment. Manual calendaring, rostering and scheduling appointments. Areteans Meet is an integrated Pega application that enables your organisation to manage hassle-free business transactions. It is useful across multiple service industries where client meetings become vital in running business operations successfully.
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Computacenter (UK) Ltd
Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry. Infuse AI into your applications to make more accurate predictions, automate decisions and processes, and optimize your team’s time. https://www.ibm.com/watson/products-services
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
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SOFTCAT PLC
The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APPSC24GC14
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Kick ICT
Your customers are at the heart of your business and your relationship with them is key to your success. With Dynamics 365 Customer Service you can focus on building these relationships, improve your service and drive satisfaction.
Our service includes developing, consulting, migrating, deploying and supporting Dynamics 365 Customer Service
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TECHLABS LONDON LTD
iProperty Cloud is a complete Housing platform including HMS and Portals for Local Authorities and Housing Associations built on Microsoft Dynamics 365 CRM, Power Platform and Azure cloud. Our expert team includes Microsoft Most Valuable Professional (MVP) provide consultancy services for housing providers implementing Dynamics 365 CE (Customer Engagement)
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.
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SOLOPROTECT LIMITED
Personal Safety Management service providing peace of mind for lone workers by providing access to a 24/7 monitoring centre at the push of a button from an App or dedicated device (ID or fob).
Operators are listening immediately with ability to escalate to emergency services faster than a 999 call.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.
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Zendesk Inc
Zendesk is a beautifully simple customer service platform. It's designed for companies that want to create customer relationships that are more meaningful, personal and productive. We start by helping companies to provide great support and then mature with self-service and proactive engagement.
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Abavus.co.uk
Our Website Content Management System (CMS) offers a full corporate website replacement for local authorities based on GDS standards. This solution is no-code, enabling staff to build, configure, and update the CMS. Includes standard SEO features.
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APPLIED NETWORK SOLUTIONS LIMITED
247lib.com is a secure library asset and online resource management system. 247lib.com is a library management system, which allows prisons to manage their collections easily and efficiently. All applications are backed by full training, migration, implementation and support services.
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EXTRA TECHNOLOGY LIMITED
We resell Automation Anywhere's Enterprise A360 product suite, their latest intelligent Digital Workforce platform which provides RPA as a service for businesses of all sizes. Highly intuitive, it is suitable for business users and managers through to technical RPA developers and allows the robotisation of repetitive and logical processes.
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14
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VE3 GLOBAL LTD
Our CSP Subscriptions for Dynamics 365 provide the subscription licensing of your Microsoft Cloud environment in a flexible and cost-effective manner.
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BOOMERANG I-COMMS LTD
Streamline stakeholder engagements with interactive workflows, reducing operational costs and time. Minimise risk with no-code solutions, extend reach across multiple channels for higher engagement. Simplify process improvement and gain valuable insights from analytical data with Boomerang's expertise. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Blackthorn GRC Limited
The Blackthorn H&S Assessment tool supports the systematic identification and treatment of hazards, guides staff attitudes and behaviours, and helps maintain evidence of compliance with regulation, policy and industry guidance. It can also help deliver a coordinated response to real accidents and incidents.
UK hosted, providing protection up to OFFICIAL.
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Skyguard Ltd
Using Travelsafe is just like a regular travel app with the bonus of a timed SOS alarm for the journey. Round-the-clock protection is provided whether travelling for business, commuting or meeting friends after work. Backed by expertly trained operatives, Travelsafe can get emergency help faster than calling 999.
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Valiantys Ltd
Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer ITIL-based solutions built upon Jira Service Management. These solutions help our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.
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EQUINE REGISTER LIMITED
Enables owners and keepers to digitally display animal identification records on their mobile device. Smart Cards integrate directly to the species-specific central animal database including equine, dogs, cats, livestock and deliver real-time data. Other information including vaccinations, location/premises ID and movements can also be shown.