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DESKPRO LTD
Deskpro is an omnichannel helpdesk software that streamlines customer and employee communication. With AI-powered automation and workflows, its adaptable platform can be customised to your team’s needs. Deskpro is already a trusted supplier to large UK Government departments, join them to optimise services, increase team efficiency, and boost resource capacity.
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IMImobile Europe Ltd
Healthcare Communications omni-channel communication platform Webex-Connect for Health enables healthcare providers to orchestrate and automate contextual, real-time interactions and end-to-end journeys across the patient pathway. Includes SMS/RCS/Voice/email/Video/Push/In-App/WhatsApp/Chatbots and much more. Offering integrations with leading EPR/PAS systems & Call Centre solutions facilitating a handoff to an administrator where required.
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Ve3 Global Ltd
The Team Members subscription is a named user subscription designed for users who are not tied to a particular function, but who require basic Dynamics 365 functionality. This license entitles the user to light weight access through designated scenarios built into Team Members experience.
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Reply Limited
Microsoft Dynamics 365 Sales is a comprehensive customer relationship management (CRM) platform that helps businesses streamline sales processes, enhance customer interactions, and optimize sales performance. It integrates with other Microsoft 365 applications, providing a unified solution for managing leads, opportunities, and customer relationships.
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Tractivity Ltd
Tractivity is a cloud-based, UK stakeholder engagement tool, providing functionality to manage and engage with all stakeholders through a single system. Whilst maintaining GDPR compliance, Tractivity facilitates the management of every aspect of your engagement process by securely logging communications with built-in tools such as surveys, newsletters and issue management.
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Saascoms
Omni-Reach is a platform for customer engagement via two-way sms and/or webchat. It includes a trainable chatbot that can do the heavy lifting, handle and answer FAQ's before handing to the correct team or agent based on query type
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Ceox
Ceox Dynamics 365 Case Management enables Public Sector organisations to receive, record and resolve cases utilising Microsoft’s Dynamics 365 cloud-based platform. Configure or customise MS Dynamics for: Management of Licences Permits, Tribunals, Appeals and Grants Management, Conciliation Management, Disease Surveillance, Memberships, including Registration, Renewals, Payments, Subscriptions, Events and professional development.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Softcat Limited
The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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Fujitsu Services Limited
Fujitsu Smart Ticketing (CMS) will provide you with a cloud solution for passenger transport organisations, allowing management of customers and smartcard functions within an ITSO smart ticketing environment. Operating to the latest payment and government standards, the CMS manages concessionary and commercial ticketing customers for public and private transport authorities.
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Wordskii Labs
Our Wordskii API is designed to streamline access to multilingual communication across all your customer facing systems
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SmartSurvey Limited
A UK based service which provides robust survey tools specifically designed for public sector entities. It helps in collecting, analysing, and managing data efficiently, with features tailored to meet governmental standards for accessibility, security, and compliance, enhancing public engagement and service delivery.
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Boomerang I-Comms Ltd
Messaging software delivering compliant 1-way and 2-way email to SMS and voice messaging. Ability to send secure, intelligent 2-way SMS and voice messages from any email client or application. Replies delivered into originator's email inbox. Secure email to SMS solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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NEO TECHNOLOGY LIMITED
Neo Technology's Resident Voice Amplifier integrates with customer surveying platforms to gather resident feedback effectively, enhancing engagement, service quality, customer satisfaction, and brand perception.
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TRANSUNION INTERNATIONAL UK LIMITED
Reduce manual data gathering and help deliver a better consumer experience. TransUnion’s Open Banking Platform makes it easier to onboard consumers in the digital age. This end-to-end product developed entirely in-house enables consumers to share financial data through a secure, seamless screen flow — hosted in a safe, agile environment.
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Brightwire
Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.
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Equal Experts UK Limited
UX Forms is an enterprise-ready cloud platform for webform development that brings user research to the heart of building webforms. Real-time data helps identify how well forms, design patterns and questions perform, so the effectiveness of changes are measurable. UX Forms is perfect for rapid deployment of Coronavirus (COVID-19) solutions.
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Abavus.co.uk
Our Apps, eForms and My Council Portal provide a native mobile customer and internal self-service platform following GDS standards. Full range of customer-facing and internal digital processes (Report, Book, Apply, Pay) can be created as web forms. Fully configurable, supporting all open standards for integration to other systems.
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House-on-the-Hill Software Ltd
An ITSM solution and cloud-based service desk, House-on-the-Hill delivers agile IT Service Management in an modern, codeless platform. House-on-the-Hill provide powerful, flexible, ESM, ITIL processes, CMDB, AI, Workflow, Self-Service Portals, Asset Management and Automation out-of-the-box. UK based enterprise service experts ensure frictionless migrations and deliver a personalised service desk experience.
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iWantGreatCare
iWGC's solution harnesses the power of the patient voice to engage staff and patients with real-time, granular feedback. Includes FFT (including paper and automated digital tools), local surveys, advanced analytics, AI thematic analysis, ICS feedback and much more to give rich insights that support service improvements and patient-centred care.
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RSM UK RISK ASSURANCE SERVICES LLP
Governance Risk and Compliance (GRC) software from RSM.
Insight4GRC is a cost-effective governance, risk and compliance software suite that designed to strengthen an organisations GRC arrangements through a highly configurable tool for the management of risk, control, assurance/compliance, action, policy and performance.
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Boomerang I-Comms Ltd
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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Ve3 Global Ltd
Multi-experience refers to the way we perceive and interact with digital worlds across various touchpoints. It is Shifting focus from glass screen in our hands to real and simulated world around us to enable users to visualise and perform actions to interact with object in a simulated environment using AR/VR.
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Boomerang I-Comms Ltd
Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomalert Ltd
Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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Computacenter (UK) Ltd
Deliver exceptional customer experiences anywhere with IBM watsonx Assistant. Transform your business with artificial intelligence that understands customers in context to provide fast, consistent, accurate answers across any application, device or channel. Remove the frustration of long wait times, tedious searches, and unhelpful chatbots with the leader in trustworthy AI.
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Boomerang I-Comms Ltd
Boomerang's Broadcast Bulk SMS Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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Symplicity
CareerHub is a leading career development platform which universities use to provide end-to-end employability enhancing services to students (from applicants, enrolled students to graduates and alumni). It underpins student careers through access to key services whilst driving employer engagement and provisioning jobs to students faster. Highly configurable to support personalisation.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.