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PCI Pal
PCI Pal® IVR Payments enables customers to make payments 24/7 without speaking with an agent or accessing a website. Payments are handled within PCI Pal’s secure cloud and can be integrated with an existing IVR platform ensuring that payments are managed within a fully PCI DSS compliant solution.
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Business Systems (UK) Ltd
Teleware Communications Manager (TCM) helps you manage inbound and outbound communications and deliver customer service. Built in Azure, TCM is intuitive, scalable, and global. TCM is telephony system agnostic. It includes IVR, recording, reporting, and real-time analytics
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BRIGHTLY SOFTWARE LIMITED
The Brightly Community Central connector enables deep integration with the Jadu platform, a low-code, web-based platform for digital service delivery, incorporating collaborative case management, payments, forms, customer MyAccount and website. Brightly has a global partnership with Jadu, enabling full 2-way communication between residents, stakeholders, businesses and the assets you own.
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Cisilion Limited
Liberty Create Low-code platform lets you develop your own digital services and applications with 5-10x less resource. Create enables a custom fit with all the digital features and communications needed, but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 3-day onboarding training.
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CDW LIMITED
Drive intelligent hyperautomation with Informatica's industry-leading iPaaS. Supports any user, any pattern and any data to increase business agility. Integrate apps and data in real time with intelligent business processes spanning cloud and on-premises sourcces. Use AI to streamline the lifecycle management of your APIs from creation to retirement.
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S8080 LIMITED
Open-source cloud CMS, a digital platform for Welsh Local Government. S8080’s icon-driven self-service digital platforms securely handle Welsh/English bilingualism, forms, CRM/case management integrations with single sign-on, transactions and devolved publishing. Choice of easy to use, powerful Welsh/English content management systems. Mobile and accessible, designed around your council’s user’s needs.
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AKITA SYSTEMS LIMITED
Akita Intelligent Solutions will deploy a new instance of Microsoft Dynamics 365 Sales into your organisation in five days for a fixed price.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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SUPPECO LIMITED
Supplier Relationship Management Cloud Software. Supplier Contract Management Cloud Software. Suppeco leverages the potential in relationships to solve key challenges facing the customer-supplier ecosystem
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TeamKinetic
TeamKinetic is the UK's leading supplier of Volunteer Management Software to local government with over 1million hours donated in the last 12 months. Our volunteer centric, user-friendly application is available via web and customisable native mobile apps. You can safely recruit, onboard, deploy, communicate, retain and reward your volunteer workforce
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Kick ICT
We offer UK business telephone systems that will improve your business communications, including set up of telecom systems, VoIP, business landlines and call recording solutions from vendors including 3CX, Horizon, Avaya and Microsoft Teams Phone.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Tenancy Management Solution offers a comprehensive platform for managing tenant-related activities in the housing sector. It facilitates efficient tracking, monitoring, and analysis of tenant information, ensuring smooth tenancy operations and compliance with regulations.
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Intercity Technology Limited
Intercity’s Contact Centre platform enables efficient customer engagement and support. It offers omnichannel communication (voice, chat, email), call routing, IVR, analytics, and CRM integration. Improving customer service, agent productivity, and scalability while reducing infrastructure costs. Ideal for businesses seeking flexible and modern customer interaction solutions
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Digital Space Cloud Services Limited
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
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FLYFORM LTD
ServiceNow implementation and software.
A portfolio of robust cloud-based applications that automate and manage enterprise services providing a complete ServiceNow ITSM solution. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, one data model, delivering easy, automated upgrades.
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BRITANNIC TECHNOLOGIES LIMITED
Cloud Firewall technology auto-mutes calls when rfc2833 compliant DTMF is detected to securely capture payment card details during a live call when speaking with an agent and de-scopes the telephony environment from PCI DSS for payments. This certified PCI DSS Level 1 solution enables call recording compliance and IVR integration.
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NEO TECHNOLOGY LIMITED
Neo Technology's Supplier Management Solution offers features such as work order management, real-time updates, communication tools, scheduling system, document management, and performance analytics to streamline operations, optimise costs, improve communication, and enable data-driven decision making.
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INSIGHT DIRECT (UK) LTD
Revenue Cloud helps you take control of revenue growth, across every channel. As part of Salesforce Customer 360, Revenue Cloud unifies data across the entire revenue lifecycle. Connect all your revenue processes, on a single platform. Launch new revenue streams. Optimize revenue efficiency. And ultimately, transform the B2B buying journey.
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SUPPECO LIMITED
Supplier Relationship Management Cloud Software. Supplier Contract Management Cloud Software. Suppeco leverages the potential in relationships to solve key challenges facing the customer-supplier ecosystem
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OSTRATTO LTD
Zoho CRM is an online customer relationship management software that manages your sales, marketing and support in one platform.
As a SaaS based CRM solution it helps to improve lead conversion and revenue as well as customer retention.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form
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Computacenter (UK) Ltd
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Licence Application Processing is a central use case of Pega.
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Elected Technologies
CaseworkerGov provides a simple, easy to use platform for organisations to automate and improve workflows. Whether you're looking to handle elected member casework, complaint or public enquiries, CaseworkerGov is a system built to manage all your processes; complaints to compliments, from SARs to FOIs
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Th3rd Curve Ltd
Collaborative web platform for document management, real-time collaboration, and data storage. Facilitates internal and external team collaboration on various devices. Ideal for intranet creation, business processes, and project management. Offers both out-of-the-box and tailored solutions for diverse business needs. Can implement enhanced security features to ensure data protection and compliance.
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KONSOLUTE
Transform your document and records management with our Microsoft SharePoint EDRMS Services. Tailored to enhance productivity and collaboration, our solution integrates seamlessly with existing systems, providing secure, scalable, and customisable document management capabilities to meet your organisational needs
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Sunrise Software Limited
Sunrise IT Service Management (ITSM) Healthcare is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).
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WPC Software Ltd
Core-Vet is a web-based system designed to manage the entire vetting process, from notification that vetting is required; to the receipt of an application; to the checking process; through to the post-clearance after-care. Core-Vet provides an efficient and streamlined approach, ensuring that vital vetting data is available and managed appropriately.
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Fivium Limited
IR Case Manager for Public Services is specifically designed for public bodies with low volume or simple case management needs. Process Freedom of Information requests, Subject Access Request, Complaints, Enquiries & Compliments in one simple and ease to use system.