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SmartSurvey Limited
Enhance your product and service offerings with our Customer Feedback Platform, designed to gather, analyse, and implement customer insights effectively. This platform aids in transforming customer feedback into actionable strategies that improve user experience and outcomes.
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Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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GatenbySanderson Ltd
Online tool to enable executive / senior teams to anonymously review performance against the five conditions of an effective top team including; team purpose, composition, trust, accountability and agility Outputs challenge/support existing top teams to fast-track organisational change or new team formation to reach optimum performance.
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Sandhill Consultants Ltd
erwin ER360 Collaborative Portal, is a self service business user portal for read-only access to
erwin data models. ER360 promotes collaboration
and empowerment of data users, enhances data
literacy and understanding, and accelerates data driven decision making by reducing bottlenecks in
the data modeling process
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Leicestershire Health Informatics Service
Instant and SMS messaging solution for secure healthcare conversations providing safe and secure messaging between healthcare professionals and service users. Primarily focused on community health settings like school nursing and health visiting, the application is suitable for a range of healthcare and safeguarding applications
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Business Systems (UK) Ltd
Digital Interview Recording solution compliant with the PACE Act. Solution ensures high quality recording with secure cloud storage, available to download from the portal within minutes. Used by Government Departments, the Digital Interviewing solution records, reviews and analyses face-to-face or remote conversations and includes automated transcription and speech analytics capabilities.
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TRANSUNION INTERNATIONAL UK LIMITED
Help minimise the risk following a data breach and build trust with data subjects using TrueIdentity from TransUnion, delivering Credit Report, Credit Alerts and Dark Web Monitoring to individuals whose personal data has been exposed. It helps monitor and detect signs of identity theft, as well as restore their identities.
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COALESCENT LIMITED
Designed by the public sector. CoLiberty is a cloud-based, secure platform which provides Responsible Bodies with a digital toolkit to empower non-expert staff to conduct assessments, administer, collaborate, case manage and report on applications for authorisation under the LPS scheme. CoLiberty allows organisations to share history across Responsible Body boundaries.
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GCI NETWORK SOLUTIONS LIMITED
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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CIVICA UK LIMITED
Involve, the leading community and stakeholder engagement platform includes powerful outreach, feedback and analytic tools. Involve makes it easier for you to reach your community, staff and stakeholders to make better informed, more collaborative decisions. Involve enables the easy creation of striking engagement multi-platformed websites, microsites and survey platforms.
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Services Works Global
QFM P3rform is a complete performance management software solution designed for the smooth running of the operation and maintenance phase of PFI, PPP and KPI-tracked projects.
QFM P3rform provides ultimate control and audit compliance, ensuring transparency and promoting a collaborative approach during the O&M phase of the project.
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SocialOptic Ltd
A full lifecycle solution for managing, delivering, reporting and analysing staff and employee surveys and feedback. It enables comprehensive measurement of engagement, satisfaction, health, stress, diversity and inclusion delivering real-time insights, analytics and analysis, with tailored reports for different stakeholders to deliver data-driven decision making.
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EBO.AI (UK) LTD
EBO eReferrals is an innovative solution that integrates seamlessly with EBO’s healthcare suite and the EPR, enabling patients and hospitals to effectively manage self-referrals and 3rd party referrals.
For patients, the product offers a convenient and user-friendly interface that guides them through self-referrals and bookings.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
FRED: Feedback. Respond. Evaluate. Drive engagement. Organisations are increasingly seeking to connect with customers and engage with employees to measure satisfaction. With FRED you can create tailored, branched and multi-question two-way SMS based campaigns to increase response rates. Responses are saved and can be reported on for insight and action.
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SmartSurvey Limited
SmartSurvey provides FFT (Friends and Family Test) surveys tailored for the NHS to efficiently capture patient feedback. This solution enables quick analysis and implementation of changes based on direct patient inputs, improving service responsiveness and patient satisfaction across healthcare services.
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Appian Software Switzerland LLC
The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APP24GC14
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Redwood Technologies Ltd
Redwood Technologies provides an Omni-Channel Cloud Contact Centre solution, known as storm®. storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.
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MAKE TIME COUNT TODAY LTD
User centric Case Management solution developed around the question "how can we help".
Puts users at the centre of their journey.
For companies to manage their:
- End users
- Staff Member
- Projects and interventions that they organise
Enables multi-agency collaboration delivering positive change for your users.
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SmartSurvey Limited
The Citizen Engagement Platform is designed to enhance the interaction between governments and citizens. It supports robust feedback mechanisms and real-time engagement, helping government bodies to understand and meet the needs of the community, improve service delivery, and increase public trust and participation.
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Netpremacy Limited
Zendesk Suite is designed with agents in mind, putting multiple channels and relevant context all in one place. It’s a unified agent workspace, helping your team provide a faster, more personal experience to your customers. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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SmartSurvey Limited
Our comprehensive Customer Experience Platform equips organisations with essential tools to enhance interactions through detailed analysis and real-time feedback. Improve decision-making and customer satisfaction with actionable insights across your touchpoints.
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CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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DELAWARE DIGITAL LLP
Delaware specialise in the design, implementation, and support of Microsoft Dynamics 365 Customer Service. Leveraging the power of Dynamics 365, organisations can effectively manage case loads, automatically route case to agents, utilise GenAI powered responses to reduce time and cost to serve and deliver higher quality service to citizens.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ICS.AI LTD
Introducing the SMART: AI Omnichannel Contact Centre solution, a unified platform that integrates SMART: AI-driven services including Website, Live Chat, Phone, and Email. This comprehensive solution leverages pre-trained human parity AI language models to enhance user self-service, significantly reduces agent demand across all communication channels and delivers ROI <6 months.
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SmartSurvey Limited
Our Customer Experience Platform empowers organisations to elevate their customer service by providing sophisticated tools for feedback collection, deep analytics, and actionable insights. Designed to enhance interactions and satisfaction, it seamlessly integrates data across various touchpoints, offering a holistic view of the customer journey and enabling strategic improvements.
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BRIGHT CONSULTING SERVICES LIMITED
ServiceNow helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Bright Consulting is Elite ServiceNow Sales, Service and Technology partner, providing solutions across the full suite of ServiceNow products. The certified team advise on all ServiceNow platform needs.
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BOOMERANG I-COMMS LTD
An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited