We use some essential cookies to make this service work.
We’d also like to use analytics cookies so we can understand how you use the service and make improvements.
You can change your cookie settings at any time.
Beta Help us improve the Digital Marketplace - send your feedback
697 results found in Lot 2: Cloud software in the category Feedback and reviews management
The Access Group
PAMMS is a digital eco-system for social care. PAMMS was initially developed with Association of Directors of Social Services East to support commissioners with their duty of care. Data analysis and predictive solutions that standardise data from multiple sources across social care, presenting interactive dashboards to enable evidence-based decision making.
Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
Cinos
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
ACKNOWLEDGEMENT LIMITED
Use Malcolm! to create an online self-service system that you can use with your own customers, staff, stakeholders etc
SVL Business Solutions Ltd
NICE Nexidia Interaction Analytics is AI-powered omnichannel analytics that identify trends and root causes across 100% of interactions. Whether it’s voice, text, or digital conversation, NICE Nexidia Interaction Analytics is designed to analyse, measure, and uncover insights to drive improvements to CX. Make next-gen insights easy with analytics everywhere.
Clarity Informatics Limited
Clarity Feedback is a tried and tested solution to collate and report on peer, colleague, student, or patient feedback.