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Sandhill Consultants Limited
Proactively monitor the health and performance of all your database platforms with a robust database monitoring tool. With Foglight for Databases, DBAs gain unprecedented visibility across their database platforms. From one simple-to-use console, they can quickly diagnose and resolve emerging issues to prevent business interruption.
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Netpremacy Limited
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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TEMPLE INTERACTIVE MEDIA LIMITED
Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.
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Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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BOOMERANG I-COMMS LTD
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
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ACCESS UK LTD
PAMMS is a digital eco-system for social care. PAMMS was initially developed with Association of Directors of Social Services East to support commissioners with their duty of care. Data analysis and predictive solutions that standardise data from multiple sources across social care, presenting interactive dashboards to enable evidence-based decision making.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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CINOS LIMITED
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ACKNOWLEDGEMENT LIMITED
Use Malcolm! to create an online self-service system that you can use with your own customers, staff, stakeholders etc
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SVL BUSINESS SOLUTIONS LIMITED
NICE Nexidia Interaction Analytics is AI-powered omnichannel analytics that identify trends and root causes across 100% of interactions. Whether it’s voice, text, or digital conversation, NICE Nexidia Interaction Analytics is designed to analyse, measure, and uncover insights to drive improvements to CX. Make next-gen insights easy with analytics everywhere.
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Clarity Informatics Limited
Clarity Feedback is a tried and tested solution to collate and report on peer, colleague, student, or patient feedback.