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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Ivanti Neurons (Service Management ITSM with AI, IT Asset Management and Experience Management DEX)

    SOFTCAT PLC

    Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. Cloud Subscription, AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.

  • Appian Low-code Platform

    Appian Software Switzerland LLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14

  • Microsoft .Net Core Open Source Custom Development (Azure IaaS, PaaS, SaaS)

    BRIDGEALL LIMITED

    Bridgeall builds custom software solutions for organisations. We use Microsoft .Net core, utilising open source and hosted on Azure. Bridgeall was founded on our ability to build market critical solutions with minimum bugs using .Net. Bridgeall has a long history of developing custom applications in .Net our customers.

  • Zoho Desk

    1 Cloud Consultants

    Zoho Desk is an online (SaaS) software that manages your customer service and support in one platform.

  • Messaging software

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • HaloITSM - SaaS ITSM/ITIL Aligned IT Service Management Software

    HALO SERVICE SOLUTIONS LTD

    An ITSM solution and cloud-based service desk, HaloITSM delivers lightning-fast IT service management in an intuitive, codeless interface. HaloITSM supplies powerful, flexible ITIL processes and CMDB with Automation out-of-the-box. Our experienced, in-house ESM team provide frictionless service migrations, lower total ownership cost than legacy tools with concurrent licencing options available.

  • Multi-channel Messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Business Continuity, Resilience and Risk Management Software with Hosting (SaaS)

    Continuity2 ltd

    "Meridian" BCMS is a web based tool designed to automate and alleviate the everyday management of an organisation’s Business Continuity Management System and delivers compliance to ISO22301 and FCA Operational Resilience standards. The system delivers all aspects of Resilience ,Risk Assessments , BIAs, Dependency Mapping, Scenarios Planning, Testing, Notification/Incident Management.

  • Automation Anywhere A360

    EXTRA TECHNOLOGY LIMITED

    We resell Automation Anywhere's Enterprise A360 product suite, their latest intelligent Digital Workforce platform which provides RPA as a service for businesses of all sizes. Highly intuitive, it is suitable for business users and managers through to technical RPA developers and allows the robotisation of repetitive and logical processes.

  • Esuasive Housing Financials

    Esuasive

    Esuasive Housing Financials is a templated Microsoft Dynamics 365 Business Central based Finance solution specifically configured for the social housing sector, and is a core component of Esuasive Housing, a complete, modular solution for Housing Associations and Local Authority landlords, built on the Microsoft Dynamics 365 and Power Apps platform.

  • BMC Helix Virtual Agent

    Fusion Business Solutions (UK) Limited

    BMC Helix Virtual Agent (Chatbot) brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • Cat and Dog Digital Kennel

    EQUINE REGISTER LIMITED

    Allows owners of canines and felines to verify manage their personal and their pet’s data on the Central Canine and Feline Database and add data to support traceability and biosecurity. It enables Defra to fulfil their DPA/GDPR compliance obligations and a facility for data subjects to exercise their DPA/GDPR rights.

  • ERP Solution

    Epaccsys Limited

    ERP Solution software provider Epaccsys have been supplying ERP Solution software solutions for over 15 years with Epicor Solution software. The full suite of ERP Solution software modules available include Financial & Distribution, Supply Chain Management and Project Management ERP Solution software

  • Customer Care - Target

    TECH MAHINDRA LIMITED

    Our customer care expertise provides reliable, compliant customer support and remediation solutions. We enable our clients to manage customer requirements, react to regulatory challenges, remuneration requirements, or other ad-hoc remediation services. Our specialist, customer-care focused complaints solution enables efficient, transparent, FCA-regulated processes that delivers fair resolution for your customers.

  • Incident Management Solution

    GET SWARMS LIMITED

    Our Incident Management Solution is a systematic approach to identifying, responding to, and resolving unexpected events or disruptions within an organization. It involves processes and tools for promptly addressing incidents, minimizing their impact on operations, and restoring normalcy. Swarms goal is to ensure business continuity, minimize downtime, and mitigate risks.

  • Zoom Managed Service by Acceleraate

    Acceleraate Limited

    Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.

  • 3sixty FPN Notice Processing with Self-Service

    Imperial Civil Enforcement Solutions

    3sixty Environmental allows the issuing of Fixed Penalty Notices for offences committed under legislation such as the Environmental Protection Act 1990 and the Clean Neighbourhoods and Environment Act 2005. The Imperial Civil Enforcement Solutions system recordeds and processes offences in line with legislation, with all documentation generated automatically.

  • Microsoft Power Platform Development and Consultancy

    CIRCYL LIMITED

    Circyl specialise in the design, development and deployment of business solutions based on the Microsoft Power Platform. We are experts in Information Management, Dynamics 365, Apps and Data and Analytics working with the latest Microsoft technologies and focussed on delivering successful outcomes, while increasing business value for our Clients.

  • OpenText Core Case Management for G-Cloud

    OpenText Corporation

    Experience elevated efficiency with SaaS based content-centric process automation. Core Case optimizes processes by categorizing, extracting, generating, and automating documents across structured and unstructured workflows. The seamless integration of Core Case into the Core Ecosystem results in actionable insights, empowering knowledge workers to make well-informed decisions.

  • Microsoft Power Platform SMS Connector

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and customer Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Web, Application and Software Development

    Leicestershire Health Informatics Service

    LHIS Web, Mobile and Software Application Development services allows creation of bespoke apps to suit your unique requirement which can be published online. From content creation, usability, design and development, right through to launch and ongoing support. We have the experience and tools on hand to help.

  • Disclosures DBS - Disclosure and Barring Service (DBS) services

    Atlantic Data

    Atlantic Data's Disclosures service offers organizations an online platform for processing, administering, and managing criminal record checks for staff and volunteers. This service connects directly to the DBS through its efficient eBulk service. Disclosures includes a suite of management information to support organizations in managing and overseeing these checks.

  • Hootsuite Advanced Analytics

    Hootsuite Inc

    Advanced Analytics enables customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Advanced Analytics calculates ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.

  • Novoville Citizen Engagement & Customer Experience Platform (CEP)

    Novoville Ltd

    Novoville's out-of-the-box Citizen Engagement & Customer Experience Platform (CEP) makes communication between Local Governments and citizens easier, more efficient and cost-effective.T he platform offers a broad range of modules that enhance citizen engagement: e-Frontdesk, Communication & Consultations,Payments, Smart Parking, Shared Repairs Management. Authorities manage everything from a single web dashboard.

  • Dynamics 365 Business Services (CRM)

    ServiceKey

    Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. Customer Engagement (CRM): Sales Customer Journey Customer Insights Customer Service

  • National Animal Registration Database

    EQUINE REGISTER LIMITED

    Stores identification information of all animals by species in the UK - to provide a real-time picture of species registration and identification. Supports animal traceability and biosecurity, disease surveillance and control, also protects the human food chain and anti-fraud. To be used in conjunction with Identify Verification service.

  • IBM Watson Discovery

    IBM UNITED KINGDOM LIMITED

    IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.

  • Digitised Public Services

    CLOUDSOURCE LTD

    CloudSource Platform for Digital Public Services is built on best-in-class Microsoft Cloud Technology (Dynamics 365, Power Platform & Azure Services). A seamless digital citizen experience, instigated at the .Gov.UK portal that integrates with a Service Level Agreement driven Case Management System, that is accessed by caseworkers with business workflow automation.

  • ServiceNow (ITSM/ITOM/CSM) - Fitness Check by SCC

    SPECIALIST COMPUTER CENTRES PLC

    SCC has a growing track record of delivering IMPACT to existing ServiceNow (ITSM/ITOM/CSM) customers via our tried and tested Fitness Check solution. Over customised environment? Not getting the benefit from ServiceNow’s family releases? Struggling to deliver ROI? Allow SCC to health check your Service Desk environment solving your issues

  • General alerts

    Boomalert Ltd

    Boomerang allows for any type of alert to be instantly communicated to individuals or groups. Incident alerts, weather alerts, traffic alerts, general alerts etc can be communicated immediately. Match replies to alerts and automatically forward to departments and escalate the incident. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited