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1205 results found

1205 results found in Lot 2: Cloud software in the category Contact management

  • Symplicity UniHub Placements and Global Mobility

    Symplicity

    Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.

  • RIVIAM Digital Care - Hospital Discharge Service

    RIVIAM DIGITAL CARE LIMITED

    RIVIAM’s Discharge Service supports digital transformation in the way hospital teams refer patients to Local Authority, healthcare and third sector services, to fast track discharge of medically fit patients. The service includes: an onward admission referral form including discharge dependent services, care control dashboard, online communication across services, EPR interfacing.

  • Novoville e-Ticketing & Smart Mobility Platform

    Novoville Ltd

    The Novoville e-Ticketing & Smart Mobility platform is an out-of-the box solution which allows local authorities to offer a single ticketing and journey planning application for all modes of transport. This improves customer experience, increases revenue, makes enforcement more efficient and positively impacts the quality of life in the locality.

  • Suppeco SRM Supply Chain Supplier Visibility

    SUPPECO LIMITED

    Supplier Relationship Management Cloud Software. Supplier Contract Management Cloud Software. Suppeco leverages the potential in relationships to solve key challenges facing the customer-supplier ecosystem

  • Fusus by Axon

    Axon Public Safety UK Limited

    Fusus by Axon is an open ecosystem that integrates all public safety assets. It can integrate with any data source, such as pulling in public and private video feeds by utilising and unifying existing equipment. It enables public safety personnel to function more efficiently creating a common operating picture.

  • e-shot™ for digital democracy

    Forfront Limited

    e-shot™ is the digital engagement platform trusted by the public sector to manage highly effective campaigns. Whether it is public consultations or planning applications, e-shot gives you a simple solution for promoting and engaging in conversation with your audience.

  • Microsoft Dynamics 365 Customer Service Implementation

    Akita Systems Ltd

    Akita Intelligent Solutions will deploy a new instance of Microsoft Dynamics 365 Customer Service into your organisation for a fixed price.

  • NTT DATA Business Solutions - SAP Employee Central Service Centre

    NTT DATA Business Solutions (UK) Limited

    SAP® SuccessFactors® Employee Central Service Centre delivers multichannel customer service to your employees. It helps prioritise issues, routing tickets to team members to deliver the best responses. It provides employees with direct access to a contextual knowledge base to allow them to find the answer to their own HR-related questions.

  • Customer Experience Management (CRM) Digital Customer Contact Platform

    Meritec Limited

    SaaS application combines system integrations with intelligent process automation to provide a seamless back-office solution to deal with all customer contact and records. Optional 360 view page which pulls records from multiple databases stopping users having to access multiple systems at once. Business rules engine provides flexible and scalable workflows.

  • Liberator Public Space Protection Order (PSPO)

    Farthest Gate Limited

    The Liberator PSPO solution is a market leading module forming part of the Liberator suite of products. Liberator PSPO can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Salesforce Hyperforce CRM Cloud

    Softcat Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHS2024GC14

  • Global 4's 8x8 Hosted PBX

    GLOBAL 4 COMMUNICATIONS LIMITED

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • Arcus Garden Waste (Green Waste)

    Arcus Global Limited

    Arcus Green Waste is a flexible and intuitive cloud-based solution built on Salesforce, which helps Green and Garden waste teams manage subscriptions, signup, communications, and payments. It enables residents to sign up for and manage their waste subscription online via a self-service portal including taking one-off and recurring payments.

  • Salesforce Hyperforce Industry Solutions

    Softcat Limited

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Live Chat & Chatbot Software

    Orlo

    Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.

  • Causeway CPA

    Causeway Technologies Limited

    Causeway CPA excels where standard finance tools or asset management systems fall short by enhancing accounting capabilities through precise highways project cost management. Capture and allocate labour, plant, material, subcontractor, and other costs at source, ensuring real-time monitoring of committed, accrued, and actual costs, through real-time reporting and insight.

  • Liberator Penalty Charge Notices (PCN) Civil Parking enforcement

    Farthest Gate Limited

    TheLiberator Penalty Charge Notices (PCN) Civil Parking enforcement solution is a market leading module forming part of the Liberator suite of products. Liberator PCN can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Salesforce Lightning Sales Cloud

    XMA Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14

  • e-shot™ for emergency communications

    Forfront Limited

    e-shot™ is the digital communication platform trusted by police forces and other public sector agencies to send highly effective omnichannel campaigns. From crime prevention advice to witness appeals, e-shot gives you a simple solution for sending accessible messaging to your audience.

  • eCasework

    Placecube Ltd

    Case management and CRM software for elected representatives. Record and complete casework, engage with local residents and authority officers, organise events and deadlines, and gain local insight with our all-in-one solution. eCasework is the all-in-one solution for councillors, MLAs, AMs, MPs, MSPs and unions

  • Business Solutions and Process Automation

    Resource4u Ltd

    Bespoke cloud software solutions for business processes and automation using efficient no-code or low-code building blocks in Microsoft 365, Azure, SharePoint, Power Platform, Power Automate with scope for integrations such as AI and Copilot.

  • Creatio No-Code Studio

    Format14CRM Limited

    Creatio Studio stands out as a game-changer with No-Code features that empower organisations through customisation tools including a versatile process designer, artificial intelligence, app builder, a mobile app and more.

  • Liberator Cycle Hangers

    Farthest Gate Limited

    The Liberator Cycle hangers solution is a market leading module forming part of the Liberator suite of products.Liberator Cycle Hangers can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Arcus Pest Control

    Arcus Global Limited

    Arcus Pest Control is a flexible and intuitive cloud-based solution, built on Salesforce, helping Pest Control teams manage their caseload including the handling of complaints, reports, contracts, enforcement, treatment, follow-on processes. The mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • SmartCitizen Cloud Self Service Portal

    SmartCitizen Limited

    A customer-facing self-service website which is delivered and accessed across an agreed web URL, providing end users the ability to apply for, purchase, renew or replace a local authority issued pass (either smart or non-smart, photo or non-photo), with a real-time link to the central card management system.

  • Arcus Building Control

    Arcus Global Limited

    Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides for both application processing and for the wider needs of the service, including performance management and, uniquely, marketing of the service, supporting both client retention and increasing market share.

  • Verint Real-Time Coaching BOT

    Verint Systems Inc.

    Verint® Real-Time Coaching is an innovative solution that analyses calls/desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your citizens and organization. When criteria are met, employees receive automated assistance and guidance in a centralized notification centre called Work Assist.

  • Luciditi Digital Identity Credentials

    Arissian Ltd

    Provide customers with confidence that your employees are who they claim to be and the role they perform. Luciditi Digital Credentials - provides secure digital identity cards that can be checked by eye and validated electronically in real time to provide the latest in ID verification.

  • Salesforce Hyperforce Experience Cloud

    XMA Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14