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DQE-SOFTWARE
DataQ, checking customer data quality
DataQ is a data quality management solution to check the customer data at each touchpoint in real time and in optmization mode.
DataQ comprises eight data quality management modules dedicated to checking and optimizing all customer data (B2C and B2B)
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Synalogik Innovative Solution
Meet Scout® by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Scout® automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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Govtech Solutions Ltd
Hosted digital process automation services for the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files, day-to-day online Council Tax and NDR transactions, paperless e-billing and Council Tax Reduction as a Discount. We fully integrate with leading R&B application vendors such as Capita and NEC.
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HGS UK
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.
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INFOPAD LTD
InfoPad’s Dynamics 365 CRM for Higher Education is tailored specifically for universities and colleges to manage student interactions and institutional operations efficiently. This solution integrates seamlessly into existing systems, offering tools for recruitment, student services, and alumni engagement, ensuring a unified approach to managing educational and administrative tasks.
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Node4
VictimAssist, leveraging Microsoft Dynamics 365, provides an integrated platform for police forces to offer exceptional support to crime victims. It enables efficient case management and communication, ensuring timely, cost-effective, and consistent care while maintaining stakeholder connectivity, ultimately enhancing the care and guidance provided to victims.
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IIZUKA Software Technologies Ltd
IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.
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enCircle Solutions Ltd.
Achieve accessibility compliance with the quickest and most cost effective method available in the marketplace today. Using Equalweb's cutting edge technology based on unique AI algorithms we can help you make your website and all your digital content accessible without modifying your code.
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KERV DIGITAL LIMITED
Microsoft Dynamics 365 Human Resources provides a scalable, customisable HR solution you can connect to your existing systems. Transform employee experiences, optimise programmes and increase your ability to adapt. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and related services.
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GRANICUS-FIRMSTEP LIMITED
govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.
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GRANICUS-FIRMSTEP LIMITED
govService (formerly Firmstep) is a web-based, digital services platform for quick and easy creation of online processes. The low-code solution combines forms and process with a customer self-service portal that integrates with citizen request management (CRM), creating a single view. govService integrates to any 3rd party system.
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GRANICUS-FIRMSTEP LIMITED
govService Digital Expansions & Solutions are add-on modules to enhance the core Digital Services platform. Modules include pre-built solutions for Blue Badge, FOI and Contact Us. Features include Kiosk (self-scanning), Queuing, Offline Forms, Councillor Portal, MyAccounts, Calendar Bookings, Shared Services Portal and Single Sign-On.
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BONDAP LTD
CENTURIES is a cloud based bereavement services management solution that facilitates funerals, crematoria and cemeteries, including book of Remembrance, bookings (online, by telephone, letter or email), funeral director portal, finance, donation register, memorial management, memorial safety inspections and maps and plans, saving you time, money and reducing risk.
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TRANSUNION INTERNATIONAL UK LIMITED
Use the TruValidate Bank Account and / or Card Verification modules to deliver a friction right customer journey. Verify the greatest number of genuine and trusted transactions, whilst also preventing fraud. Bank and Card verification attempts to link the presented identity to the account using TransUnion available data.
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Format14CRM Limited
With Sugar Sell, you have all your customer information exactly where you need it so you can engage at exactly the right time and offer them the exact product and services they need when they need them.
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Phoenix Software Ltd
Dynamics 365 Customer Insights empowers organizations to deliver exceptional customer experiences. By unifying customer data, enabling personalized, and connected journeys across sales, marketing, and service teams. The platform combines a customer data platform (CDP) and real-time journey orchestration which includes email marketing, behaviour tracking, marketing pages, event management and surveys.
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Ve3 Global Ltd
VE3 introduces Customer Service Enterprise,facilitating personalized service across various channels, equipped with a comprehensive knowledge base.It seamlessly unifies existing technology and data into a unified view for agents while offering robust case management functionalities.
Additionally, Customer Service Insights delivers actionable insights into essential performance metrics and emerging trends,empowering informed decision-making.
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Digital Modus Ltd
Building Control related Solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite to streamline customer applications through any channel. Delivered via intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.
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Equifax Ltd
Equifax provides a range of services that provide data to our clients
supporting various use cases. These services leverage our extensive
data attributes to provide a comprehensive view of a company/
customer’s credit file, name/identity, full address history, financial
associations, directorships and other business interests, and their
financial status.
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Orcuma Ltd
Supporting agencies participating in the Make Every Adult Matter (MEAM) coalition. MEAM aims to improve outcomes for adults with multiple and complex needs. Our software provides tools for collaborative case management, data sharing, service coordination, and outcome monitoring to support the holistic needs of individuals facing complex challenges.
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Acuity Applied Limited
Acuity Applied specialises in Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This platform enables rapid, cost-effective development of advanced business solutions. By modernising and automating key business processes, Power Platform improves efficiency significantly.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Omni-Channel Engagement is a central feature of the platform.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing CRM, Sales & Allocations Solution provides a comprehensive platform for managing customer relationships, sales processes, and property allocations in the housing sector. It streamlines workflows, enhances communication, and optimises resource allocation for improved efficiency and customer satisfaction.
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Phoenix Software Ltd
Customer Service Enterprise enables personalised service in any channel, knowledge base and unify existing technology/data into a single view and case management.
Customer Service Professional provides basic resources for customer service agents.
Customer Service Insights provides integrated analytics and AI capabilities to help you understand support engagements and emerging trends.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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Forfront Limited
e-shot™ is the digital communication platform trusted by local authorities to send highly effective omnichannel campaigns.
From local newsletters and library updates to public consultations, e-shot gives you a simple solution for engaging in multi-channel conversations at scale.
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Mazik Global Limited
Mazik Global is a Microsoft solution Partner, providing an established Dynamics Business Central support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.
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Synalogik Innovative Solution
Meet Datahunter by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Datahunter automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Delib Ltd
Dialogue is an online platform for constructive conversations with citizens and stakeholders at the formative stage of a decision. You create a specific challenge to which people can contribute ideas and submissions. Dialogue brings together diverse voices in order to create better informed and more inclusive decisions.