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CHESS ICT LIMITED
Cloud Voice Contact is a cloud-based contact centre solution designed specifically to work with Chess Cloud Voice. Provides conjoined experience and shared features for contact centre agents. Cloud Voice Users easily set-up within the online portal. Perfect for organisations who want to make it easier for customers to engage.
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SVL BUSINESS SOLUTIONS LIMITED
SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14
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ZOHO CORPORATION LIMITED
Zoho Desk is a cloud-based ticketing system that helps you uncomplicate customer support with multichannel communication, knowledge base, community, in-app service portals, and AI-assisted ticket assignment and resolution. Businesses can organize, monitor, analyze, automate and extend your support with Zoho Desk.
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APPIAN EUROPE LIMITED
The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14
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LIBERATA UK LIMITED
The Liberata Anytime service is designed to provide a end to end back office transactional processing solution resulting in no manual effort required by the Council for the services delivered through the Anytime service.
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Data8 Ltd.
Validates email addresses at the point of capture and identifies whether they are valid or invalid.
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Farthest Gate Limited
The Liberator Table & chairs solution is a market leading module forming part of the Liberator suite of products. Liberator Table & chairs can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Windsor Telecom Limited
Windsor Cloud Telephony is a complete, secure solution. Feature-rich and device agnostic. It is easy to administer and manage your telephony, features and assets with an intuitive cloud control panel. Track performance with our call stats package. Move away from dated and expensive phone systems to an agile scalable environment.
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WELFARE CALL (LAC) LTD
Our complete Virtual School solution covering attendance, attainment, progress, safeguarding, ePEP, analytics and consultancy assists Local Authorities & Virtual Schools in the monitoring and improvement of outcomes for vulnerable cohorts including; Children in Care (CiC/CLA/LAC), Children in Need (CiN), those on Child Protection, EHCP/SEN plans and Youth Justice.
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IMImobile Europe Ltd
Healthcare Communications are #1 Market leaders in FFT, surveys/audits and patient experience. Multiple channels capture real time patient/staff feedback including SMS, online, phone, tablets, paper and kiosks. Our analytics and auto-reporting features are co-designed with NHS staff for instant results and includes sentiment analysis, free text theming & heatmaps.
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management in all sectors with a class-leading hosting service to improve efficiency and effectiveness of maintenance and facilities management operations.
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Pentagull Ltd
Our customer services CRM is a cloud software service that readily and effectively meets all of your customer contact needs for managing customer demand across all channels through to service fulfilment in local government and public services. It provides the ability to design, deliver and scale as your requirements change.
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ALSCIENT LIMITED
Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.
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BOXXE LIMITED
Microsoft Teams Premium is an offering that builds on the current Teams experience with additional features that help make Teams meetings even more personalized, intelligent, and protected. It also enables premium capabilities for additional meeting scenarios, including Virtual Appointments and webinars.
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TECH MAHINDRA LIMITED
Our customer care expertise provides reliable, compliant customer support and remediation solutions. We enable our clients to manage customer requirements, react to regulatory challenges, remuneration requirements, or other ad-hoc remediation services. Our specialist, customer-care focused complaints solution enables efficient, transparent, FCA-regulated processes that delivers fair resolution for your customers.
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ACCELERAATE LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.
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IMPERIAL CIVIL ENFORCEMENT SOLUTIONS LIMITED
3sixty Environmental allows the issuing of Fixed Penalty Notices for offences committed under legislation such as the Environmental Protection Act 1990 and the Clean Neighbourhoods and Environment Act 2005. The Imperial Civil Enforcement Solutions system recordeds and processes offences in line with legislation, with all documentation generated automatically.
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OPEN TEXT UK LIMITED
Experience elevated efficiency with SaaS based content-centric process automation. Core Case optimizes processes by categorizing, extracting, generating, and automating documents across structured and unstructured workflows. The seamless integration of Core Case into the Core Ecosystem results in actionable insights, empowering knowledge workers to make well-informed decisions.
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Business Systems (UK) Ltd
Robotic Process Automation (RPA) uses software robots to transact with IT applications to automate processes. We deliver RPA solutions including Contact Centre and Telephony Test Automation Services to include Functional, Regression, Load, Performance and Monitoring testing of inbound and outbound telephony and webchat services.
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Business Systems (UK) Ltd
NICE ContactEngine proactive conversational AI starts and runs intelligent conversations with your customers, transforming operational efficiency and costs. Remove assumptions about the needs, wants, and actions of the customers that don't contact you. Engage customers in long-duration conversations, through multiple milestones and channels, delivering 90% success (aka containment).
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Hootsuite Inc
Advanced Analytics enables customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Advanced Analytics calculates ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.
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ServiceKey
Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business.
Customer Engagement (CRM):
Sales
Customer Journey
Customer Insights
Customer Service
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INTUITY COMMUNICATIONS LIMITED
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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IBM UNITED KINGDOM LIMITED
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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SPECIALIST COMPUTER CENTRES PLC
SCC has a growing track record of delivering IMPACT to existing ServiceNow (ITSM/ITOM/CSM) customers via our tried and tested Fitness Check solution. Over customised environment? Not getting the benefit from ServiceNow’s family releases? Struggling to deliver ROI? Allow SCC to health check your Service Desk environment solving your issues
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Farthest Gate Limited
The Liberator Parking Suspensions solution is a market leading module forming part of the Liberator suite of products. Liberator Parking Suspensions can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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CEOX SERVICES LTD
Ceox Omnichannel Engagement is built upon Microsoft Dynamics 365 for Customer Service Enterprise and enables organisations to engage with customers across platforms including Chat, SMS, Social Media, Voice, Teams and Email. Engage customers, citizens and residents using Multi Channel Engagement to deliver higher customer satisfaction, higher productivity and reduced costs.
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VODAFONE LIMITED
Vodafone storm® LITE™ is a secure enterprise-grade omni channel cloud contact centre platform, with voice and digital channel interaction management. This CCaaS solution is Microsoft Teams certified, includes reporting and call recording and is accessible through a single, browser-based interface.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X and Genesys Cloud CX offer a comprehensive contact centre solution. HGS Agent X is a cloud-based AI accelerator providing a tech-agnostic interface, and customisable solutions that are secure and scalable and features programmable API framework and fully managed support. Genesys Cloud CX complements with reliable/flexible omnichannel capabilities.