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976 results found

976 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Case Management and Customer Service with Dynamics365

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.

  • EBO Digital Self-Help Library

    EBO

    An EBO AI-powered Virtual Assistant for signposting, offering end user support and self-management. This will be another way to engage with service users that are not in crisis to support them with quick and easy way to access mental health support, 24 x 7.

  • boomApp Dynamics

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Supplier Risk Indicator

    S&P Global Market Intelligence LLC

    Supplier Risk Indicator spans multiple risk dimensions for vendors and translates these complex factors into a single risk indicator on a 100-point scale that can be compared against a benchmark or with peers, explored in detailed reports, and used to make informed decisions about which counterparties to do business with.

  • M2M alerting

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • GS1 System

    Epaccsys Limited

    GS1 systems provider Epaccsys an accredited GS1 partner have been supplying compliant GS1 System and GS1 System solutions for over 15 years with Epicor software. Alongside the Epaccsys GS1 system sits a full suite of ERP modules including Financial, Distribution, Supply Chain Management and Project Management.

  • Insight - Salesforce Hyperforce CRM Analytics

    INSIGHT DIRECT (UK) LTD

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHI2024GC14

  • Equine , Livestock and Companion Animal Border and Movements Service

    EQUINE REGISTER LIMITED

    Enables organisations exchange data and record the arrival and departure of an equine, livestock, companion animals (including dogs and cats) also check the biosecurity status of an animal in advance of its arrival. Supports recording of double ended movements and communications between organisations and users to manage biosecurity and risk.

  • ChatHealth Instant and SMS Messaging System

    Leicestershire Health Informatics Service

    Instant and SMS messaging solution for secure healthcare conversations providing safe and secure messaging between healthcare professionals and service users. Primarily focused on community health settings like school nursing and health visiting, the application is suitable for a range of healthcare and safeguarding applications

  • AvePoint Cloud Backup for M365

    Avepoint UK Ltd

    Immutable, Air-Gapped 100% SaaS Cloud to Cloud Backups for Microsoft 365.

  • Cisco Webex Connect by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.

  • Email to SMS

    BOOMERANG I-COMMS LTD

    Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • Salesforce Hyperforce Lightning CRM Cloud

    SOFTCAT PLC

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHS2024GC14

  • NG Bailey Cloud Communications (UCaaS)

    NG Bailey IT Services Limited

    NG Bailey offers Unified and Contact Centre Communications with SIP services. Our Services are delivered with varying hosting options including Private, Public and Hybrid Cloud. Working with world leading providers such as, Gamma, Ring Central and Mitel. Our Services can be integrated with Microsoft, Amazon or Google Platforms

  • BMC Helix Platform

    Fusion Business Solutions (UK) Limited

    BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity). Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.

  • ServiceNow (ITSM/ITOM/CSM) - Implementation - by SCC

    SPECIALIST COMPUTER CENTRES PLC

    Deliver IMPACT to your business with SCC’s ServiceNow (ITSM/ITOM/CSM). SCC’s customer first approach to Enterprise Service Management(ESM) ensures our customers get a high quality service delivered on a best of breed technology via our ever growing ServiceNow Practice. From ITSM and beyond, we have the solutions for you.

  • Excelpoint

    EXCELPOINT LIMITED

    Excelpoint’s no-code Enterprise Application software configures scalable solutions which automate business processes, eliminating paper and spreadsheets, and integrating legacy systems. Access via web-browser on desktop, tablet, or smartphone, and through apps for iOS, Android and Windows Mobile. Automatically generate emails, texts, cross-database updates, output documents, and trigger digital business activities.

  • TransUnion - Living Together Fraud - CallTrace

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion’s bespoke Living Together solution will allow you to identify Potential Undeclared Partners (PUPs) who have a financial link to the same residential address as an individual to prevent instances of ‘living together fraud’.

  • SmartCitizen Cloud Card Management System

    SmartCitizen Limited

    The Cloud Card Management System gives local authority staff the ability to manage the data life-cycle for a range of smart or non-smart cards for different Council service areas in a single management system. This includes workflow for new applications, renewals and replacements, and document and image uploads as required.

  • EBO eReferrals

    EBO

    EBO eReferrals is an innovative solution that integrates seamlessly with EBO’s healthcare suite and the EPR, enabling patients and hospitals to effectively manage self-referrals and 3rd party referrals. For patients, the product offers a convenient and user-friendly interface that guides them through self-referrals and bookings.

  • Insight - Salesforce Hyperforce Add-Ons

    INSIGHT DIRECT (UK) LTD

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHI2024GC14

  • Automation Anywhere A360 - Document Automation

    EXTRA TECHNOLOGY LIMITED

    We resell Automation Anywhere's Enterprise A360 product suite, their latest intelligent Digital Workforce platform which provides RPA as a service for businesses of all sizes. Highly intuitive, it is suitable for business users and managers through to technical RPA developers and allows the robotisation of repetitive and logical processes.

  • Webex Calling

    Cinos

    Seamless cloud communications with Webex Calling. Improve your organisation's connectivity with a cloud-based calling solution, enabling secure and reliable voice communication across devices. Benefit from advanced features like HD audio, voicemail-to-email, and seamless integration with other collaboration tools. Transform your business communications with Webex Calling.

  • Insight - Salesforce Hyperforce Sales Cloud

    INSIGHT DIRECT (UK) LTD

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHI2024GC14

  • Salesforce Hyperforce GOV.UK Frontend

    SOFTCAT PLC

    Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHS2024GC14

  • Appian Enterprise Orchestration & Agility Platform

    Appian Software Switzerland LLC

    The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APP24GC14

  • Redwood Technologies Cloud Contact Centre

    Redwood Technologies Ltd

    Redwood Technologies provides an Omni-Channel Cloud Contact Centre solution, known as storm®. storm® is a multi-channel CCaaS (Contact Centre as a Service) solution for inbound and outbound interactions, providing a range call center-related technologies for any size of organisation. These services can be layered over and integrated with existing technology.

  • Epicor Software

    Epaccsys Limited

    Epicor System provider Epaccsys have been supplying Epicor Systems and Epicor solutions for over 15 years with Epicor E10 software. The full suite of Epicor ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management.

  • IDENTITY AND ACCESS MANAGEMENT SERVICE (IAMS)

    TEXUNA TECHNOLOGIES LTD

    Identity Provider (IdP) with Role-Based Access Control (RBAC) Lifecycle for enterprise authentication and authorisation. Secure API-driven access to any application with centralised IAM policies. Integrate identity information across user journey lifecycle for joiners, movers and leavers. OAuth and SAML-based Single Sign-On for behaviour tracking and attribute exchange between integrated systems.

  • IBM Watson AI Platform

    IBM UNITED KINGDOM LIMITED

    Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry. Infuse AI into your applications to make more accurate predictions, automate decisions and processes, and optimize your team’s time. https://www.ibm.com/watson/products-services