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BOOMERANG I-COMMS LTD
Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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VERINT SYSTEMS UK LIMITED
Verint Speech Analytics can transcribe and analyse 100 percent of your recorded calls to help surface valuable intelligence.
The solution automatically discovers and analyses words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. We support over 50 languages and dialects.
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ILLUMINET SOLUTIONS LIMITED
Tenjin is a unified experience providing employees with immediate access to all the information, services, and automation.
Tenjin is a no-code platform that enables the creation of Conversational AI experiences. Tenjin's Digital Agents support the needs of both internal and external customers, simplify service architecture, and speed up your operations.
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Ostratto
Zoho CRM is an online customer relationship management software that manages your sales, marketing and support in one platform.
As a SaaS based CRM solution it helps to improve lead conversion and revenue as well as customer retention.
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VALIANTYS LIMITED
Valiantys are Atlassian's Partner of the Year 2021 for Enterprises. Covid-19 profoundly affected the ways in which companies operate. As a result, managers need to find better ways to keep track and cope. Jira Service Management empowers teams to respond and deliver service value fast in changing times.
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KAJIMA PARTNERSHIPS LIMITED
NHS Open Space is an award-winning healthcare space management platform, specially developed by the NHS. Providing all NHS and public sector landlords with a suite of specialist estates management, room booking and room utilisation analytics tools, complemented by health sector specialist support.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows the recording and management of data for multiple purposes, especially for regulated and appeals processes. The system supports complex workflows and the production of branded documentation from templates, in both electronic and printed form
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COMPUTACENTER (UK) LIMITED
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Licence Application Processing is a central use case of Pega.
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VERINT SYSTEMS UK LIMITED
Verint Application Visualizer ™ is an innovative, cloud-based, desktop analytics solution that provides contact center leadership and staff with visibility into employee desktop activity. Its rapid deployment model means that in a matter of weeks, you can have real-time, objective data to help manage and provide feedback
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ELECTED TECHNOLOGIES LIMITED
CaseworkerGov provides a simple, easy to use platform for organisations to automate and improve workflows. Whether you're looking to handle elected member casework, complaint or public enquiries, CaseworkerGov is a system built to manage all your processes; complaints to compliments, from SARs to FOIs
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MELISSA DATA LTD.
20% of addresses entered online contain errors: spelling mistakes; wrong house numbers; incorrect postal codes; formatting errors that don’t conform to postal regulations. Melissa Global Address verifies addresses for UK and 240+ countries in real-time, at point of entry or in batch, to ensure only valid addresses are captured
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CEOX SERVICES LTD
Praise App or Local Recognition Awards App is a system to allow employees to nominate peers to receive financial bonuses for outstanding performance. Based on Microsoft’s Power Platform it includes a Power App Canvas App to submit a nomination, and then Model-Driven apps for moderation review panels, and payroll processing.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Puzzel Limited
Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence.
The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. We support over 60 languages and dialects.
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SUNRISE SOFTWARE LIMITED
Sunrise IT Service Management (ITSM) Healthcare is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).
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GET SWARMS LIMITED
Our customer support solution particle desk provides comprehensive tools for managing customer inquiries, complaints, and feedback. It includes features such as ticketing, live chat, knowledge base, and analytics. With multi-channel support and automation capabilities, it enhances response times, improves customer satisfaction, and fosters long-term relationships with clients.
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TEAM
TEAM Sigma Software as a Service. Sigma Sustainability and Energy Management software enables recording of utility bills (EDI/paper), meter, waste and transport data plus related building data to validate bills, analyse and report on costs, consumption and emissions from individual meters to entire estates. Provides advanced and flexible reporting capabilities.
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCX2024GC14
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EQUINE REGISTER LIMITED
Enables livestock and equine markets and auction houses to check the identity, vaccination status, ownership and any movement restrictions on equines and livestock that they are handling. Also supports double ended movement recording.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion uses CRA data to create consumer affordability solutions and insight. These solutions identify why a customer may have entered into arrears, possible financial vulnerability and whether a current or proposed repayment term is affordable for them.
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ATOS IT SERVICES UK LIMITED
Atos Digital Workplace has been developed with user experience as the number 1 priority. The service will provide you with a secure, flexible, monthly subscription based End User Compute environment that is designed to meet the needs of UK Public Sector customers for agile and reliable services.
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LIBERATA UK LIMITED
The service enables your team to automate comprehensive reconciliations of your supplier statements
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BOOMERANG I-COMMS LTD
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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CHARTERHOUSE VOICE & DATA LIMITED
Charterhouse's Fusion Horizon is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.
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FOCUS DATA SERVICES LIMITED
Focus Data's design systems tailored for both communication providers and law enforcement agencies, facilitating the streamlined handling of requests, retrieval, and analysis of communication data. Efficiently manage the acquisition of communication data from cellular service providers and transform it into actionable intelligence, benefiting operational inquiries and court proceedings.
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ARETEANS TECHNOLOGY SOLUTIONS UK LTD
Streamlined tool to schedule, manage, monitor, and evaluate your client appointment. Manual calendaring, rostering and scheduling appointments. Areteans Meet is an integrated Pega application that enables your organisation to manage hassle-free business transactions. It is useful across multiple service industries where client meetings become vital in running business operations successfully.
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COMPUTACENTER (UK) LIMITED
Get deep insights from your data, interact with customers and employees on their terms, and train your AI systems on the language of your industry. Infuse AI into your applications to make more accurate predictions, automate decisions and processes, and optimize your team’s time. https://www.ibm.com/watson/products-services
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ARCUS GLOBAL LIMITED
Arcus Selective Licensing is a flexible and intuitive cloud-based solution helping housing licensing teams manage the full lifecycle of a licence including application, inspection, enforcement, and renewals. With the capability for online applications and public registers to be supported. The included mobile app supports full access and offline remote working.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14