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Esuasive
Esuasive Housing Financials is a templated Microsoft Dynamics 365 Business Central based Finance solution specifically configured for the social housing sector, and is a core component of Esuasive Housing, a complete, modular solution for Housing Associations and Local Authority landlords, built on the Microsoft Dynamics 365 and Power Apps platform.
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Mott MacDonald Limited
Mott MacDonald’s Merlin is a flexible web browser-based issue, crisis and major event management tool enabling strategic collaboration between teams in coordinating city or event operations. Merlin provides the ability to quickly share knowledge, implement coordinated responses to issues, maintain cohesive and clear map-based and tabular views for relevant stakeholders.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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Pentagull Ltd
Our customer services CRM is a cloud software service that readily and effectively meets all of your customer contact needs for managing customer demand across all channels through to service fulfilment in local government and public services. It provides the ability to design, deliver and scale as your requirements change.
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Fusion Business Solutions (UK) Limited
BMC Helix Virtual Agent (Chatbot) brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.
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PLACECUBE LIMITED
Your integrated platform for making and re-using websites and digital services. Reuse cubes co-developed with Councils, create new services using Placecube’s low-code UX, form, data and process building tools, or build full-code apps/microservices that interact with the embedded Liferay DXP. Cloud-based, open-source and fully scalable to accelerate your digital transformation
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Panacea Applications Limited
Manage marketing, revenue, sales, automated workflows and production with minimal effort. Book advertising, promotions, generate income from your assets, campaigns, publications (online/print) on your website and digital channels. Publishing features, managing spaces and availability, take bookings, produce collateral, process invoicing and charging. Detailed analytics of management, cost and performance reporting.
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TECH MAHINDRA LIMITED
Our customer care expertise provides reliable, compliant customer support and remediation solutions. We enable our clients to manage customer requirements, react to regulatory challenges, remuneration requirements, or other ad-hoc remediation services. Our specialist, customer-care focused complaints solution enables efficient, transparent, FCA-regulated processes that delivers fair resolution for your customers.
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Acceleraate Limited
Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.
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CIRCYL LIMITED
Circyl specialise in the design, development and deployment of business solutions based on the Microsoft Power Platform. We are experts in Information Management, Dynamics 365, Apps and Data and Analytics working with the latest Microsoft technologies and focussed on delivering successful outcomes, while increasing business value for our Clients.
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ARCUS GLOBAL LIMITED
Arcus Licensing is a flexible and intuitive cloud-based solution, built on Salesforce platform, helps licensing teams manage the full lifecycle of a licence including application, inspection, enforcement, renewal, variation. Online licensing public register with online application and renewal support. The included mobile app supports full access and offline remote working.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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Business Systems (UK) Ltd
NICE ContactEngine proactive conversational AI starts and runs intelligent conversations with your customers, transforming operational efficiency and costs. Remove assumptions about the needs, wants, and actions of the customers that don't contact you. Engage customers in long-duration conversations, through multiple milestones and channels, delivering 90% success (aka containment).
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LEXISNEXIS RISK SOLUTIONS UK LIMITED
LexisNexis® Risk Management Solutions (RMS) facilitates enhanced due diligence controls to combat financial crime and mitigate risk. Whether it's conducting increased due diligence on a new high-risk customer, correcting a sanctions alert generated by ongoing filtering processes, or compiling suspicious activity reports, you can use RMS throughout the customer lifecycle.
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Novoville Ltd
Novoville's out-of-the-box Citizen Engagement & Customer Experience Platform (CEP) makes communication between Local Governments and citizens easier, more efficient and cost-effective.T he platform offers a broad range of modules that enhance citizen engagement: e-Frontdesk, Communication & Consultations,Payments, Smart Parking, Shared Repairs Management. Authorities manage everything from a single web dashboard.
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ServiceKey
Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business.
Customer Engagement (CRM):
Sales
Customer Journey
Customer Insights
Customer Service
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DrDoctor
DrDoctor is the UK's leading patient engagement platform. We eliminate the friction of day-to-day care delivery and siloed operational workflows, enabling providers to create and scale hybrid, data-driven patient pathways across IT platforms, services and care settings, ensuring the right patient is in the right place at the right time.
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IBM UNITED KINGDOM LIMITED
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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Farthest Gate Limited
The Liberator Parking Suspensions solution is a market leading module forming part of the Liberator suite of products. Liberator Parking Suspensions can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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CEOX SERVICES LTD
Ceox Omnichannel Engagement is built upon Microsoft Dynamics 365 for Customer Service Enterprise and enables organisations to engage with customers across platforms including Chat, SMS, Social Media, Voice, Teams and Email. Engage customers, citizens and residents using Multi Channel Engagement to deliver higher customer satisfaction, higher productivity and reduced costs.
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GOPRO CONSULTING LIMITED
AFIP is a low-code, high configuration, leading public sector fraud investigation case management solution. AFIP is focused, through innovative use of data and rules driven process automation, on delivering transformational efficiency improvements to the entire fraud investigation process.
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Vodafone Limited
Vodafone storm® LITE™ is a secure enterprise-grade omni channel cloud contact centre platform, with voice and digital channel interaction management. This CCaaS solution is Microsoft Teams certified, includes reporting and call recording and is accessible through a single, browser-based interface.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X and Genesys Cloud CX offer a comprehensive contact centre solution. HGS Agent X is a cloud-based AI accelerator providing a tech-agnostic interface, and customisable solutions that are secure and scalable and features programmable API framework and fully managed support. Genesys Cloud CX complements with reliable/flexible omnichannel capabilities.
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ARCUS GLOBAL LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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NTT DATA Business Solutions (UK) Limited
UI data protection provides configurable options to increase data security through comprehensive and consistent logging of all data displayed to and entered by users in SAP S/4HANA. Data protection masking provides configurable options to increase data security in the platform-specific environments of SAP software, masking sensitive values in screen fields.
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ARCUS GLOBAL LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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Glemnet Ltd
Send encrypted electronic documents for approvals, agreements / transactions and DocuSign will complete the end-to-end online processes.
The ability to embed electronic signing and payment requests into your existing website, portals, and applications. Save time & money by using DocuSign’s pre-built integrations or APIs to connect your systems.
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SOFTCAT PLC
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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Abavus.co.uk
Our Spaces module enables customers to apply and pay for the usage of any physical space. These spaces range from allotments, garages, lockers, market stalls, moorings, parking spaces, etc. Councils can configure waiting lists for spaces, gaining additional revenue and an understanding of their most popular physical spaces.