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Infinity Group
Omnichannel Contact Centre, utilising Microsoft Digital Contact Centre Platform (DCCP),provides a seamless,consistent experience throughout the entire customer journey. Integrating multiple communication channels to deliver a unified customer experience and first-class customer service. Customers can interact with your business through multiple channels including telephone, email, webchat, web portals, Teams, WhatsApp,social media.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.
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COHESIVE UK GROUP LIMITED
Maximo for Aviation is a specialised solution for aviation companies, enabling efficient scheduling and management of aircraft maintenance.
underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management with a class-leading hosting service to improve efficiency and effectiveness of aircraft maintenance activities.
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Wavenet
True cloud omni-channel contact centre with workforce engagement management, AI enabled self-service for speech and chat-bot. This solution supports specialised Customer Relationship Management Integration capabilities and Robotic Process Automation tools.
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ABAVUS LIMITED
Our My Council Services enterprise licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.
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Focus Group
Focus Group fully scalable Wildix enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.
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Skyguard Ltd
Lone worker services from Peoplesafe protect emergency service responders. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. Emergency service workers can receive help whenever they need it, wherever they are. Peoplesafe protects the largest share of public workers.
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SCB Global Ltd
Resilient Number Manager Platform delivers a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting. Great for disaster recovery scenarios, capturing insights and analytics to help continually enhance and perfect inbound calling experience.
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SKYFLO DIGITAL LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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UK IT Networks Limited
Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, Microsoft Teams integration; call recording, customer analytics. Inclusive Call plans, per user per month (Local National and Mobile)
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SPINWELL GLOBAL LIMITED
Our customer relationship management (CRM) system that helps businesses collect, store, and analyze customer data. It serves as a database for managing information about current customers, leads, business partners, suppliers, and employees. By organizing interactions and providing tools for sales, marketing, and support teams, enhancing understanding and strengthening customer relationships.
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Farthest Gate Limited
The Liberator Report-a-Problem citizen engagement solution is a market leading module forming part of the Liberator suite of products. Liberator Report-a-Problem citizen engagement module can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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APPIAN EUROPE LIMITED
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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BOOMERANG I-COMMS LTD
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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FormusPro
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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APPIAN EUROPE LIMITED
The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APP24GC14
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Business Systems (UK) Ltd
Calabrio Cloud Contact Centre Workforce Management Solutions from Business Systems is a unified suite - including call recording, quality management, workforce optimisation, multichannel analytics and advanced reporting.
With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.
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OPEN TEXT UK LIMITED
OpenText Exstream is the market-leading customer communications management (CCM) solution. It enables organisations to create ultra-personalised, compliant communications delivered across a variety of channels.
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Farthest Gate Limited
The Liberator Abandoned and untaxed vehicle solution is a market leading module forming part of the Liberator suite of products. Abandoned and untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Digital Space Cloud Services Limited
Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14
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GCI NETWORK SOLUTIONS LIMITED
Cisco Webex Suite bundles calling, meetings, messaging, webinars, video messaging, polling, whiteboarding and events into a single platform. It simplifies collaboration with features like noise cancellation, closed captioning, real-time translations, AI features and 24/7 availability, aiming to boost productivity and improve the hybrid work experience.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14
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MRI SOFTWARE LIMITED
Planet is an excellent value and comprehensive CAFM solution. Providing a single resource for work order management, hard services, soft services, helpdesk, reactive/planned maintenance, staff utilisation, contractor management, purchasing, asset management, stock control and MRI energy and sustainability management. Planet streamlines processes and provides operational transparency and control.
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SOFTCAT PLC
Transform customer service with a sales CRM, single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster, more productively across all channels on one platform making customer service frictionless, improving efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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Digital Space Cloud Services Limited
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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WN CORPORATE SERVICES TRADING LIMITED
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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Business Systems (UK) Ltd
NICE IEX Workforce Management is a industry-leading enterprise solution to tackle challenging staffing and employee engagement challenges, Artificial intelligence powers the most accurate omnichannel forecasting, and machine learning simulation ensures a smarter, precise schedule every time.
With 30 years experience, we offer consultancy, implementation and support for Local Authorities.
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XEROX (UK) LIMITED
CareAR’s Service Experience Management platform, provides Self-Solve and Remote-Solve support. Digital processes twinned with AR-Instructional Content, and AI-Powered Visual Verification, empowers end-users with the Right Content, in the Right Context, at the Right Time. This service, backed with AR Visual Support, helps to Reduce Downtime, Increase CSAT and Eliminate Dispatches.