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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • datb - Local Government Platform

    datb limited

    datb’s Local Government Platform (LGP) provides a set of components for the development, deployment, and integration of cloud-hosted enterprise-scale applications for use by local government and similar organisations. LGP enables the implementation of numerous line-of-business applications within a single technical framework, providing consistency of data and reducing effort and cost.

  • EBO Digital Women's Health Hub

    EBO.AI (UK) LTD

    The solution offers a 24x7 digital front door to clinical women's services, ensuring accessibility, education and inclusivity are at the centre. Powered by conversational-AI, it offers omni-channel reach for the widest impact in the shortest time and helps join up services at ICB level.

  • Altia Covert Operations Solution (ACOS) Intelligence Management

    ABM INTELLIGENCE LIMITED

    Altia Covert Operations Solution (ACOS) Intelligence is a fully National Intelligence Model (NIM) compliant system to record intelligence with 3x5x2 evaluation. This includes Intelligence log creation, sanitisation and dissemination, with the ability to create and link entities to ensure data quality. It also includes data visualisation charting and tasking.

  • 4me

    XCESSION LTD

    4me is the Complete Service Management platform that enables internal departments, like IT and HR, to work together seamlessly with external service providers. 4me supports ITIL and fully integrates knowledge management, time tracking and project management capabilities. 4me provides full visibility of Service Costs, Service Risks and Customer Satisfaction.

  • SEAtS Education Success Platform

    SEATS SOFTWARE UK LIMITED

    The SEAtS Education Success Platform offers tools for student and institutional success. Including student attendance, case management, learning analytics, and space utilisation. It aids in Student Retention, Home Office UKVI compliance, Widening Participation, Apprenticeship Program Audit and Student Loan Compliance. SEAtS features include Dashboards, Early Alerts, Reporting, Automation and Workflows.

  • Incident Management / Complaint Management

    PYREXIA LTD

    Automated Incident and Complaints Management leverages AI to not only streamline complaint processing but also provide actionable insights, allowing for real-time identification of systemic issues. Reducing administrative burden and refocusing staff on patient care. Ensures comprehensive issue resolution, enhances patient and staff satisfaction, and directs quality improvement efforts effectively.

  • Salesforce Industry Solutions

    SOFTCAT PLC

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCS2024GC14

  • VoxivoCX - cloud contact centre

    KERV EXPERIENCE LIMITED

    VoxivoCX is a cloud Contact Centre platform, providing a fully feature voice only contact centre platform optimised for supervisors, agents and customers including browser based agent portal, supervisor tools, performance reporting, wallboards and integrations capability. VoxivoCX comes with a full suite of telecommunication, implementation and support services from Kerv.

  • Omnichannel surveys

    BOOMERANG I-COMMS LTD

    Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus

  • Liberator Trading Standards

    FARTHEST GATE LIMITED

    The Liberator Trading Standards software solution is a market leading module forming part of the Liberator suite of products. Trading Standards software can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Microsoft Dynamics 365 Support Services

    MAZIK GLOBAL LIMITED

    Mazik Global is a Microsoft solution Partner, providing an established Dynamics 365 support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.

  • Insight - Salesforce CRM Analytics

    INSIGHT DIRECT (UK) LTD

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCI2024GC14

  • Application Support

    RAZORBLUE GROUP LTD

    Our bespoke C# application development service creates tailored software solutions for diverse needs, including but not limited to web applications, desktop software, enterprise solutions, systems integration and mobile apps.

  • Stopford, agenda - Blue Badge Appointment Booking System

    Stopford Information Systems Limited

    Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including blue badge. As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.

  • Genesys Cloud CX Platform and Sabio Cloud Solutions

    SABIO LTD

    Genesys Cloud CX, a leading cloud-based contact centre solution, empowers businesses with omnichannel capabilities, workforce engagement tools, analytics, and automation. Built on microservices architecture, it ensures scalability and flexibility to meet modern contact centre demands, driving exceptional customer experiences across voice, chat, email, and social media channels.

  • AI Enabled Genesys Cloud CX Omnichannel Cloud Contact Centre

    BUSINESS SYSTEMS (U.K.) LIMITED

    Cloud Contact Centre Solutions from Business Systems unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence built on an open Cloud foundation to protect previous investments. These products are tailor made to offer flexible solutions for inbound, outbound, and blended contact centre environments.

  • Email-2-Voice messaging

    BOOMERANG I-COMMS LTD

    Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • Microsoft Cloud Solutions Provider

    ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)

    ARO are a Tier-1 Cloud Solutions Provider (CSP) allowing your organisation to benefit from license consultancy, procurement of services such as M365 licenses, Microsoft software licenses and Azure subscriptions as well as support, underpinning these services by leveraging Microsoft Premier Support. Access to procure licenses and services via self-service capability.

  • Stopford, Course & Event Booking System

    Stopford Information Systems Limited

    The Stopford Course and Event system is designed to manage online booking of courses and events. The system allows organisers to create courses or events within divisions, facilitate payments, assign roles, determine prices, manage attendees, and promote specific events.

  • Microsoft Power Platform Services - Design, Development and Consulting

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver business applications based on Microsoft Power Platform - including PowerAutomate, PowerApps, PowerBI and model driven apps. Connected together with Office 365, Dynamics 365, Azure, and hundreds of other apps, we rapidly build end-to-end solutions that make a difference to our clients and their users.

  • Salesforce Hyperforce Public Sector Solutions

    ARCUS GLOBAL LIMITED

    Single platform designed to help governments to serve the people faster. Get value with purpose-built data, integration, automation, AI, analytics, & UX for the public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard and develop employees. SFDCA2024GC14

  • Pegasystems Cloud Software - intelligent Business Process Management (iBPM)

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Business Process Management (iBPM) is central to the platform.

  • Genesys Cloud - delivered by Kerv Experience

    KERV EXPERIENCE LIMITED

    Genesys Cloud delivers a feature-rich omnichannel contact centre solution for customer engagement. The modern intuitive UI provides advanced routing of omnichannel interactions, AI, speech-enabled IVR, Workforce Management, Quality Management, social channels and reporting. The solution delivers a full suite of telecommunication, consultancy, implementation and support services for improved digital experiences.

  • Charity and Not for Profit on Dynamics 365

    FormusPro

    FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.

  • Dynamics 365 for Sales

    CANTARUS CRM LIMITED

    Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

  • Information Governance, Complaints and Feedback

    MERITEC LIMITED

    A fully UK Hosted SaaS solution that eases the burden of managing and responding to information requests, built-in request types include; FOI GDPR Data Protection Environmental Information Regulations (EIR) Re-use of Public Sector Information Regulations (RPSI) EIR-PS Complaints Compliments Includes reporting tools and web-form builder for total data collection control

  • MLL Contact Centre as a Service

    MLL TELECOM LTD.

    MLL’s contact centre as a service (CCaaS) is based on Liberty Converse CX, an AI powered advanced omnichannel CCaaS solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.

  • AI Services (Ryze Platform)

    FULCRUM DIGITAL (UK) LIMITED

    Ryze is a comprehensive GenAI accelerator platform designed to simplify the integration of artificial intelligence within enterprises. It offers a range of features including enterprise search, data analysis and automated agents enabling businesses to efficiently and ethically leverage AI to enhance decision-making and operational efficiency.

  • Infopad - Sales Quickstarter for Dynamics 365 CRM

    INFOPAD LTD

    InfoPad's Dynamics 365 CRM for SMEs is a cloud-based solution designed to streamline customer relationship management. It offers comprehensive tools for sales, marketing, and service operations, tailored to the unique needs and growth demands of small to medium-sized enterprises, enhancing efficiency and customer engagement.

  • Arcus Regulatory Services

    ARCUS GLOBAL LIMITED

    Arcus Regulatory Services is a flexible and intuitive cloud-based solution, built on Salesforce, for Environmental Health, Trading Standards, Private Sector Housing and Licensing teams to manage their caseloads, enabling officers to work efficiently and effectively. Online portals support self-service and commercialisation of services. The system is mobile responsive by default.