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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCX2024GC14
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Viewdeck Consulting Limited
Customer Platform for the Cloud is a SaaS service designed to revolutionise customer interaction management in the UK public sector. With scalable and secure cloud-based infrastructure, multi-channel communication, and real-time analytics, organisations can enhance customer satisfaction, streamline operations, and drive efficiency in service delivery for improved citizen engagement and satisfaction.
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SOFTCAT PLC
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHS2024GC14
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver business applications based on Microsoft Power Platform - including PowerAutomate, PowerApps, PowerBI and model driven apps. Connected together with Office 365, Dynamics 365, Azure, and hundreds of other apps, we rapidly build end-to-end solutions that make a difference to our clients and their users.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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Time to Spare
Plinth supports organisations who deliver programmes in partnership with other organisations, such as Holiday Activities and Food Programmes, Community Grant programmes, Short Breaks, Family Hubs, Youth Programmes and many others. Using the latest technology including Artificial Intelligence (AI), we help you to gather insights and meet all reporting requirements.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.
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S8080 LIMITED
ISO27001 open-source CMS digital platform for Local Government / Local Authorities. S8080's icon-driven Local Government self-service digital platforms securely handle multilingualism, forms, CRM/case management integrations with single sign-on, transactions and devolved publishing. Choice of easy-to-use, powerful content management systems. Mobile and accessible, designed around Local Government / Council user's needs.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS CPaaS services from VOIP telephony X1, through text, voice and video media support up-to full contact centre X8. 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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SWIFTPRO CORPORATION LIMITED
Fully integrated suite of applications within a single platform covering GIAA, NAO & PAC Audit Management, Controls and Assurance, Contingent Labour, Corporate Workflows, PPM, Risk Management, Governance Statements, Group Communications via UK Gov Notifications, Agile Sprints and a Knowledge Hub. Special editions available for Central Government, ALBs, Agencies and education.
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Infinity Group
Omnichannel Contact Centre, utilising Microsoft Digital Contact Centre Platform (DCCP),provides a seamless,consistent experience throughout the entire customer journey. Integrating multiple communication channels to deliver a unified customer experience and first-class customer service. Customers can interact with your business through multiple channels including telephone, email, webchat, web portals, Teams, WhatsApp,social media.
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CIVICA UK LIMITED
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.
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Abavus.co.uk
Our My Council Services enterprise licence provides site-wide access to core licence and product modules on our platform. This enables a multi-channel online and native mobile customer self-service platform, and incorporating fully functional back-office modules. All of this is supported by sophisticated workflow and automation tools.
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RIVIAM DIGITAL CARE LIMITED
Citizen Portal / Patient Portal enables Local Authorities and healthcare providers empower citizens to be involved in their care, track referrals and book appointments. Service includes: web or downloadable app, register and login options, appointment booking, access to messages, documents, questionnaire management. RIVIAM provides interfacing with clinical systems, waitlist functionality.
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Business Systems (UK) Ltd
Simplify communications compliance and consolidate records for a single pane of glass view of your data. Unify interaction data and unlock value with leading Record Keeping and Call Recording Management solution, Wordwatch. Engineered to streamline highly regulated organisations’ approach to managing, accessing, and extracting value from interaction recordings.
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BOOKINGLAB LIMITED
We’ve worked with our council community to co-create a purpose-built Fleet Booking System that streamlines pool car management, increases fleet efficiency, reduces vehicle costs, encourages greener travel, improves access to shared vehicles, and enhances reporting. With open APIs, you can connect your workflows & deliver a seamless vehicle reservation process.
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SKYFLO DIGITAL LTD
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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UK IT Networks Limited
Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, Microsoft Teams integration; call recording, customer analytics. Inclusive Call plans, per user per month (Local National and Mobile)
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SPINWELL GLOBAL LIMITED
Our customer relationship management (CRM) system that helps businesses collect, store, and analyze customer data. It serves as a database for managing information about current customers, leads, business partners, suppliers, and employees. By organizing interactions and providing tools for sales, marketing, and support teams, enhancing understanding and strengthening customer relationships.
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Farthest Gate Limited
The Liberator Report-a-Problem citizen engagement solution is a market leading module forming part of the Liberator suite of products. Liberator Report-a-Problem citizen engagement module can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Digital Interactive Ltd
Infreemation is an advanced online cloud based application for processing internal and external policies
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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Business Systems (UK) Ltd
Calabrio Cloud Contact Centre Workforce Management Solutions from Business Systems is a unified suite - including call recording, quality management, workforce optimisation, multichannel analytics and advanced reporting.
With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.
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WR LOGIC LIMITED
Transformative service aiding government organisations in integrating artificial intelligence into their operations using Microsoft Azure's AI capabilities. This comprehensive service includes strategy-formulation, technology-integration, staff-training, and change-management, ensuring that government entities can leverage AI to enhance service-delivery, boost efficiency, and drive innovation while maintaining strict standards of security, compliance, and ethics.
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Farthest Gate Limited
The Liberator Abandoned and untaxed vehicle solution is a market leading module forming part of the Liberator suite of products. Abandoned and untaxed vehicles can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Digital Space Cloud Services Limited
Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.
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XMA LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHA2024GC14
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.