Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Fusus by Axon

    Axon Public Safety UK Limited

    Fusus by Axon is an open ecosystem that integrates all public safety assets. It can integrate with any data source, such as pulling in public and private video feeds by utilising and unifying existing equipment. It enables public safety personnel to function more efficiently creating a common operating picture.

  • Customer Experience Management (CRM) Digital Customer Contact Platform

    Meritec Limited

    SaaS application combines system integrations with intelligent process automation to provide a seamless back-office solution to deal with all customer contact and records. Optional 360 view page which pulls records from multiple databases stopping users having to access multiple systems at once. Business rules engine provides flexible and scalable workflows.

  • Car Park Revenue Maximisation (Reservations)

    JustPark

    JustPark Reserve is our core product, allowing customers to find, book and pay for your spaces through our award-winning app. You’ll benefit from a reliable revenue stream and your customers will enjoy the convenience of pre-booked parking.

  • Altia Covert Operations Solution (ACOS) Communications Authority Management

    ABM Intelligence Limited

    Altia Covert Operations Solution (ACOS) includes a complete Communications Data Acquisition (CDA) and processing solution. The Comms module provides the automated mechanism for appropriate authorities to submit and acquire Communications Data (AA). Supports searching across the covert activity when taken with other ACOS modules.

  • boomAlert

    Boomalert Ltd

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Liberator Public Space Protection Order (PSPO)

    Farthest Gate Limited

    The Liberator PSPO solution is a market leading module forming part of the Liberator suite of products. Liberator PSPO can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • MACCS 3 - Markets Administration Cash Collection System

    Payment Kiosks Ltd

    MACCS 3 is a cloud based platform for council-operated markets offering market analytics tracking, trader accounts, trader live chat, email, absence management, enforcement system, document management, calendar, invoice generation, payment history reports and more. Direct debit, daily collections, remote collections, cashless collections. Handheld tablet software and payment kiosk software included.

  • Salesforce Hyperforce CRM Cloud

    SOFTCAT PLC

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHS2024GC14

  • Global 4's 8x8 Hosted PBX

    GLOBAL 4 COMMUNICATIONS LIMITED

    Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.

  • Arcus Garden Waste (Green Waste)

    ARCUS GLOBAL LIMITED

    Arcus Green Waste is a flexible and intuitive cloud-based solution built on Salesforce, which helps Green and Garden waste teams manage subscriptions, signup, communications, and payments. It enables residents to sign up for and manage their waste subscription online via a self-service portal including taking one-off and recurring payments.

  • FourNet (4net) Access Management Tool

    4net Technologies Ltd

    FourNet's Access Management Tool offers a comprehensive multi-factor authentication (MFA) service that ensures secure access to network applications by verifying users' identities and enforcing adaptive access policies. It protects against unauthorised access and data breaches, making it ideal for organisations looking to bolster their cybersecurity defenses with user-friendly technology.

  • Salesforce Hyperforce Industry Solutions

    SOFTCAT PLC

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14

  • OPTO4Contact - Contact Centre Solution

    SCB Global Ltd

    OPTO4Contact delivers intelligent Omni-Channel contact centre features both natively within Microsoft Teams or outside of it. OPTO4Contact seamlessly incorporates all communication channels including voice, mail, chat, text message, social media and video into one consistent contact experience, empowering agents by creating a holistic journey of communication for each customer.

  • Live Chat & Chatbot Software

    Orlo

    Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.

  • Causeway CPA

    Causeway Technologies Limited

    Causeway CPA excels where standard finance tools or asset management systems fall short by enhancing accounting capabilities through precise highways project cost management. Capture and allocate labour, plant, material, subcontractor, and other costs at source, ensuring real-time monitoring of committed, accrued, and actual costs, through real-time reporting and insight.

  • Liberator Penalty Charge Notices (PCN) Civil Parking enforcement

    Farthest Gate Limited

    TheLiberator Penalty Charge Notices (PCN) Civil Parking enforcement solution is a market leading module forming part of the Liberator suite of products. Liberator PCN can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Footprint-IT Managed Platform-as-a-Service

    FOOTPRINT IT SOLUTIONS LIMITED

    Footprint’s Managed Platform as a Service (mPaaS) is a cloud platform comprising infrastructure and middleware, allowing system developers to focus on building/deploying applications without the cost/burden of platform management. It offers scalability, flexibility, and cost-effectiveness in database management, application hosting/development, monitoring, mobilisation and optimisation and deployment workflows including pilot projects.

  • Appian Abstraction Platform

    SOFTCAT PLC

    The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14

  • Salesforce Lightning Sales Cloud

    XMA LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14

  • Engage Telephony DTMF Self Service IVR

    Inform Communications Ltd

    DTMF offers swift, reliable service navigation, seamless integration with SMS and web chat for comprehensive customer journey continuity. Ideal for public sectors, it ensures rapid responses and enhances accessibility 24/7, facilitating up to 70% of enquiries without agent intervention. We design, build and manage services or clients can self-manage.

  • DevOps Agile SaaS Platform

    BDQ

    BDQ provide a SaaS DevOps Agile platform based on the Atlassian Cloud Stack (Jira, Confluence, Bitbucket and JIRA Service Management), alongside Zephyr and Sonatype.

  • Power Platform Centre of Excellence

    CEOX SERVICES LTD

    Ceox Power Platform Centre of Excellence provides a toolkit designed to help organisations deliver benefits including improved operations, increased efficiencies and better user experience while maintaining governance and control. Organisations can exploit the capability of Microsoft’s Power Platform using Power Apps, Power BI, Power Automate and Power Virtual Agents.

  • Conversational Messaging

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Liberator Cycle Hangers

    Farthest Gate Limited

    The Liberator Cycle hangers solution is a market leading module forming part of the Liberator suite of products.Liberator Cycle Hangers can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Maximising ROI: Power Platform Business Value Assessment

    BESPOKE SOLUTIONS CONSULTANCY LIMITED

    Bespoke's Business value assessment is tailored to guide you in crafting, strategising, and implementing transformational business plans. This comprehensive process spans three stages: envisioning, business value assessment, and solution assessment. These stages are crafted to equip you with insights and readiness for forthcoming disruptive changes.

  • Salesforce - CRM Cloud

    VE3 GLOBAL LTD

    Customer Service Enterprise from VE3 delivers personalized service across all channels, integrates existing technology and data for agents, and offers robust case management capabilities. VE3's Customer Service Professional provides streamlined features at attractive price point. Customer Service Insights by VE3 offers actionable insights into essential performance metrics and emerging trends.

  • Arcus Pest Control

    ARCUS GLOBAL LIMITED

    Arcus Pest Control is a flexible and intuitive cloud-based solution, built on Salesforce, helping Pest Control teams manage their caseload including the handling of complaints, reports, contracts, enforcement, treatment, follow-on processes. The mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • SmartCitizen Cloud Self Service Portal

    SmartCitizen Limited

    A customer-facing self-service website which is delivered and accessed across an agreed web URL, providing end users the ability to apply for, purchase, renew or replace a local authority issued pass (either smart or non-smart, photo or non-photo), with a real-time link to the central card management system.

  • BookingsPlus, booking software for Multi Academy Trusts

    KAJIMA PARTNERSHIPS LIMITED

    A lettings website that manages the end-to-end customer booking process for community lettings. Booking software that automates manual lettings processes and optimises customer journeys. Digital transformation of community lettings and school lettings. Achieves community engagement and income generation goals. For Multi-Academy Trusts (MATs) and schools.

  • Arcus Building Control

    ARCUS GLOBAL LIMITED

    Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides for both application processing and for the wider needs of the service, including performance management and, uniquely, marketing of the service, supporting both client retention and increasing market share.