Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Causeway CPA

    CAUSEWAY TECHNOLOGIES LIMITED

    Causeway CPA excels where standard finance tools or asset management systems fall short by enhancing accounting capabilities through precise highways project cost management. Capture and allocate labour, plant, material, subcontractor, and other costs at source, ensuring real-time monitoring of committed, accrued, and actual costs, through real-time reporting and insight.

  • Liberator Penalty Charge Notices (PCN) Civil Parking enforcement

    FARTHEST GATE LIMITED

    TheLiberator Penalty Charge Notices (PCN) Civil Parking enforcement solution is a market leading module forming part of the Liberator suite of products. Liberator PCN can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Footprint-IT Managed Platform-as-a-Service

    FOOTPRINT IT SOLUTIONS LIMITED

    Footprint’s Managed Platform as a Service (mPaaS) is a cloud platform comprising infrastructure and middleware, allowing system developers to focus on building/deploying applications without the cost/burden of platform management. It offers scalability, flexibility, and cost-effectiveness in database management, application hosting/development, monitoring, mobilisation and optimisation and deployment workflows including pilot projects.

  • Appian Abstraction Platform

    SOFTCAT PLC

    The Abstraction Platform combines Data Fabric, low-code, iBPM, and case management. Abstracting the complexity of interacting with data sources, providing a unified interface for accessing and manipulating data. Creating applications without needing knowledge of underlying data structures or technologies regardless of the data origin or format. APPSC24GC14

  • Salesforce Lightning Sales Cloud

    XMA LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14

  • Engage Telephony DTMF Self Service IVR

    Inform Communications Ltd

    DTMF offers swift, reliable service navigation, seamless integration with SMS and web chat for comprehensive customer journey continuity. Ideal for public sectors, it ensures rapid responses and enhances accessibility 24/7, facilitating up to 70% of enquiries without agent intervention. We design, build and manage services or clients can self-manage.

  • DevOps Agile SaaS Platform

    BDQ

    BDQ provide a SaaS DevOps Agile platform based on the Atlassian Cloud Stack (Jira, Confluence, Bitbucket and JIRA Service Management), alongside Zephyr and Sonatype.

  • Power Platform Centre of Excellence

    CEOX SERVICES LTD

    Ceox Power Platform Centre of Excellence provides a toolkit designed to help organisations deliver benefits including improved operations, increased efficiencies and better user experience while maintaining governance and control. Organisations can exploit the capability of Microsoft’s Power Platform using Power Apps, Power BI, Power Automate and Power Virtual Agents.

  • Conversational Messaging

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Liberator Cycle Hangers

    FARTHEST GATE LIMITED

    The Liberator Cycle hangers solution is a market leading module forming part of the Liberator suite of products.Liberator Cycle Hangers can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Maximising ROI: Power Platform Business Value Assessment

    BESPOKE SOLUTIONS CONSULTANCY LIMITED

    Bespoke's Business value assessment is tailored to guide you in crafting, strategising, and implementing transformational business plans. This comprehensive process spans three stages: envisioning, business value assessment, and solution assessment. These stages are crafted to equip you with insights and readiness for forthcoming disruptive changes.

  • Salesforce - CRM Cloud

    VE3 GLOBAL LTD

    Customer Service Enterprise from VE3 delivers personalized service across all channels, integrates existing technology and data for agents, and offers robust case management capabilities. VE3's Customer Service Professional provides streamlined features at attractive price point. Customer Service Insights by VE3 offers actionable insights into essential performance metrics and emerging trends.

  • Arcus Pest Control

    ARCUS GLOBAL LIMITED

    Arcus Pest Control is a flexible and intuitive cloud-based solution, built on Salesforce, helping Pest Control teams manage their caseload including the handling of complaints, reports, contracts, enforcement, treatment, follow-on processes. The mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • SmartCitizen Cloud Self Service Portal

    SMARTCITIZEN LIMITED

    A customer-facing self-service website which is delivered and accessed across an agreed web URL, providing end users the ability to apply for, purchase, renew or replace a local authority issued pass (either smart or non-smart, photo or non-photo), with a real-time link to the central card management system.

  • BookingsPlus, booking software for Multi Academy Trusts

    KAJIMA PARTNERSHIPS LIMITED

    A lettings website that manages the end-to-end customer booking process for community lettings. Booking software that automates manual lettings processes and optimises customer journeys. Digital transformation of community lettings and school lettings. Achieves community engagement and income generation goals. For Multi-Academy Trusts (MATs) and schools.

  • Arcus Building Control

    ARCUS GLOBAL LIMITED

    Arcus Building Control is built in partnership with Building Control teams across the UK using the Salesforce platform. The solution provides for both application processing and for the wider needs of the service, including performance management and, uniquely, marketing of the service, supporting both client retention and increasing market share.

  • Verint Real-Time Coaching BOT

    VERINT SYSTEMS UK LIMITED

    Verint® Real-Time Coaching is an innovative solution that analyses calls/desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your citizens and organization. When criteria are met, employees receive automated assistance and guidance in a centralized notification centre called Work Assist.

  • Futr AI: Chat-as-a-Service

    FUTR AI LIMITED

    Futr AI provides an advanced chatbot and live chat platform, designed for streamlined digital communications across various channels. Our service, ideal for the public sector, features traceable AI for transparency and accountability, multilingual capabilities, and context-specific AI models to ensure best-in-class solutions for engaging and serving the public effectively.

  • Luciditi Digital Identity Credentials

    ARISSIAN LTD

    Provide customers with confidence that your employees are who they claim to be and the role they perform. Luciditi Digital Credentials - provides secure digital identity cards that can be checked by eye and validated electronically in real time to provide the latest in ID verification.

  • Salesforce Hyperforce Experience Cloud

    XMA LIMITED

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14

  • 8x8 Voice for Microsoft Teams

    OPUS BUSINESS SYSTEMS LIMITED

    Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.

  • Multichannel Survey

    BOOMERANG I-COMMS LTD

    Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus

  • Salesforce Hyperforce Lightning Add-Ons

    ARCUS GLOBAL LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14

  • GovBook | Local Government Booking System

    BOOKINGLAB LIMITED

    We've co-created an industry-leading booking system with over 40 forward-thinking councils. This award-nominated system automates booking management, resourcing, reporting, and notifications for any booking-related use case, including appointment booking, event and course booking, and resource booking. The system delivers simple, end-to-end self-service with customisable booking rules, guidance messaging, and workflows.

  • Pegasystems Cloud Software - Maintenance Management

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Improved Maintenance Management is a key use case of Pega.

  • Patient Experience Platform (PEP)

    STATICA RESEARCH LTD

    Real-time NLP AI platform to transform patient feedback. Collecting, analysing, scoring and integrating the public voice of patients alongside internal survey and FFT data into a comprehensive dashboard and reports. Enables effortless benchmarking and monitoring, enhances operational efficiency, and drives patient-centred improvements through empirically proven actionable insights.

  • Salesforce Hyperforce Industry Solutions

    XMA LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHX2024GC14

  • 2 way messaging API

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Neo Technology Anti-Social Behaviour Management Solution

    NEO TECHNOLOGY LIMITED

    Neo Technology's Anti-Social Behaviour Management Solution aids in handling all aspects of ASB incidents, community protection orders, and notices. It utilises intelligent case association to provide valuable insights to teams. Integrated with platforms, it offers workflow and document automation, facilitating communication and decision-making processes.

  • COMPACT - Missing Persons Case Management

    WPC SOFTWARE LIMITED

    COMPACT - Misper is a missing persons case management system that has been developed in collaboration with UK Police Forces. It efficiently manages and supports the many processes associated with missing people. The design of COMPACT is heavily influenced by a drive to reduce bureaucracy and save valuable time.