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Verint Systems Inc.
Verint® Real-Time Coaching is an innovative solution that analyses calls/desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your citizens and organization. When criteria are met, employees receive automated assistance and guidance in a centralized notification centre called Work Assist.
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FUTR AI LIMITED
Futr AI provides an advanced chatbot and live chat platform, designed for streamlined digital communications across various channels. Our service, ideal for the public sector, features traceable AI for transparency and accountability, multilingual capabilities, and context-specific AI models to ensure best-in-class solutions for engaging and serving the public effectively.
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ARISSIAN LTD
Provide customers with confidence that your employees are who they claim to be and the role they perform. Luciditi Digital Credentials - provides secure digital identity cards that can be checked by eye and validated electronically in real time to provide the latest in ID verification.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14
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Opus Telecoms
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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BOOMERANG I-COMMS LTD
Boomerang's Broadcast Bulk Messaging Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14
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BOOKINGLAB LIMITED
We've co-created an industry-leading booking system with over 40 forward-thinking councils. This award-nominated system automates booking management, resourcing, reporting, and notifications for any booking-related use case, including appointment booking, event and course booking, and resource booking. The system delivers simple, end-to-end self-service with customisable booking rules, guidance messaging, and workflows.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Improved Maintenance Management is a key use case of Pega.
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STATICA RESEARCH LTD
Real-time NLP AI platform to transform patient feedback. Collecting, analysing, scoring and integrating the public voice of patients alongside internal survey and FFT data into a comprehensive dashboard and reports. Enables effortless benchmarking and monitoring, enhances operational efficiency, and drives patient-centred improvements through empirically proven actionable insights.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHX2024GC14
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BOOMERANG I-COMMS LTD
Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.
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NEO TECHNOLOGY LIMITED
Neo Technology's Anti-Social Behaviour Management Solution aids in handling all aspects of ASB incidents, community protection orders, and notices. It utilises intelligent case association to provide valuable insights to teams. Integrated with platforms, it offers workflow and document automation, facilitating communication and decision-making processes.
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WPC Software Ltd
COMPACT - Misper is a missing persons case management system that has been developed in collaboration with UK Police Forces. It efficiently manages and supports the many processes associated with missing people. The design of COMPACT is heavily influenced by a drive to reduce bureaucracy and save valuable time.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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SH24 C.I.C.
SH:24 is a not-for-profit CIC committed to delivering the highest quality, user-centred digital SRH services in partnership with the NHS and public health. CQC-rated 'Outstanding' our service includes fully-accessible web-portal (ordering, support information and decision-support tools) and cloud-based EPR 'Admin', integrated with industry-leading and resilient laboratory and pharmacy partners.
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INSIGHT DIRECT (UK) LTD
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14
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SAP (UK) LIMITED
SAP Sales Cloud CRM solution is designed to enhance and manage your sales teams' day-to-day work activities, while improving citizen's engagement experiences and streamling their buying processes.
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FLEXRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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BOOMERANG I-COMMS LTD
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
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Clarity Information Solutions
Clarity IVR is a Level 1 PCI-DSS Compliant v4 secure telephone payment platform. It is used by public authorities to allow call centre staff to take telephone payments from members of the public without needing to record any cardholder data. This approach improves security and facilitates PCI compliance.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Farthest Gate Limited
The Liberator Food Hygiene solution is a market leading module forming part of the Liberator suite of products. Liberator Food Hygiene can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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dsi Billing Services
Our fully hosted forms solution provides easy creation of dynamic, web based forms to enable inward communication and data collection including file or image upload and digital signatures. Forms scale from mobile to desktop, store data fully encrypted, provide a powerful validation back-end and output in various formats.
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Acceleraate Limited
Zoom Phone provides a complete UCaaS solution built from the ground up in the cloud. With a single application for meetings, chat, phone and contact centre, Zoom helps to break down the barriers that previously existed between audio, video, and messaging.
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BOOMERANG I-COMMS LTD
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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VE3 GLOBAL LTD
Dynamics 365 Sales Enterprise
Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional.
Dynamics 365 Sales Professional
Sales Professional provides core sales force automation or SFA
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JADU CREATIVE LIMITED
A low-code, web-based platform for digital service delivery. Incorporating real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.
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NEO TECHNOLOGY LIMITED
Neo Technology's Contractor Workforce Management Solution offers a comprehensive system for effectively managing contractor operations. Hosted in the cloud for flexible access, it includes CRM and Communication Engine features. This system streamlines repair logging, job progression, costing, materials management, subcontractor oversight, diary appointments, scheduling, and enables mobile working.
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Verint Systems Inc.
Verint Quality Management and Quality Bots helps your organisation to modernise its approach to managing all aspects of such quality improvement processes. With this proven solution, you can efficiently evaluate large numbers of audio and/or text-based interactions based on business relevance, employee performance, and customer input.