Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Dynamics CRM appointment management API

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Insight - Salesforce Hyperforce Lightning CRM Cloud

    INSIGHT DIRECT (UK) LTD

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14

  • SAP Sales Cloud

    SAP (UK) LIMITED

    SAP Sales Cloud CRM solution is designed to enhance and manage your sales teams' day-to-day work activities, while improving citizen's engagement experiences and streamling their buying processes.

  • Microsoft Dynamics 365 for Project Service Automation

    CANTARUS CRM LIMITED

    Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

  • SMS Marketing

    BOOMERANG I-COMMS LTD

    Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited

  • Clarity IVR – Secure Payment Telephony

    Clarity Information Solutions

    Clarity IVR is a Level 1 PCI-DSS Compliant v4 secure telephone payment platform. It is used by public authorities to allow call centre staff to take telephone payments from members of the public without needing to record any cardholder data. This approach improves security and facilitates PCI compliance.

  • Notification Software

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Liberator Food Hygiene

    FARTHEST GATE LIMITED

    The Liberator Food Hygiene solution is a market leading module forming part of the Liberator suite of products. Liberator Food Hygiene can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • e-xchange

    DSI BILLING SERVICES LIMITED

    Our fully hosted forms solution provides easy creation of dynamic, web based forms to enable inward communication and data collection including file or image upload and digital signatures. Forms scale from mobile to desktop, store data fully encrypted, provide a powerful validation back-end and output in various formats.

  • Zoom Phone by Acceleraate

    ACCELERAATE LIMITED

    Zoom Phone provides a complete UCaaS solution built from the ground up in the cloud. With a single application for meetings, chat, phone and contact centre, Zoom helps to break down the barriers that previously existed between audio, video, and messaging.

  • Citizen communications solution

    BOOMERANG I-COMMS LTD

    Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Dynamics 365 Sales

    VE3 GLOBAL LTD

    Dynamics 365 Sales Enterprise Meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility, embedded intelligence, and manual forecasting, in addition to all the functionality available in Sales Professional. Dynamics 365 Sales Professional Sales Professional provides core sales force automation or SFA

  • Jadu Digital Platform Lite - ‘MyAccount’, Forms, Payments and Case Management

    JADU CREATIVE LIMITED

    A low-code, web-based platform for digital service delivery. Incorporating real-time collaborative case management, CRM, payments, forms and customer MyAccount, the platform enables business users to own and manage digital service delivery, including integration to common Line of Business systems.

  • Neo Technology Contractor Workforce Management Solution

    NEO TECHNOLOGY LIMITED

    Neo Technology's Contractor Workforce Management Solution offers a comprehensive system for effectively managing contractor operations. Hosted in the cloud for flexible access, it includes CRM and Communication Engine features. This system streamlines repair logging, job progression, costing, materials management, subcontractor oversight, diary appointments, scheduling, and enables mobile working.

  • Verint Quality Management and Quality Bots

    VERINT SYSTEMS UK LIMITED

    Verint Quality Management and Quality Bots helps your organisation to modernise its approach to managing all aspects of such quality improvement processes. With this proven solution, you can efficiently evaluate large numbers of audio and/or text-based interactions based on business relevance, employee performance, and customer input.

  • Garden Waste Recycling

    MERITEC LIMITED

    A full end-to-end digital solution for managing the delivery of garden recycling services such as, new bin allocations, service subscriptions, job sheets, payment systems and self-service touch points. Mobile working and reporting available for both scheduled tasks and ad-hoc tasks. Self-service webforms integrate seamlessly with the back office CRM.

  • SmartTools - Area Improvement and Workflow Manager

    METRICELL LIMITED

    This software service is designed to automatically identify and manage areas of poor mobile/private network connectivity. Evaluating a vast range of datasets, Area Improvement and Workflow Manager ("AIM") uses machine learning and proprietary algorithms to create geographic clusters for improvement. Users can be assigned responsibility, make comments and track trends.

  • NEC Housing

    NEC SOFTWARE SOLUTIONS UK LIMITED

    NEC Housing is a comprehensive, flexible Housing Management platform, providing a 360° view of customers and assets. It drives automation across housing management, repairs and asset management, supporting safe communities and ensuring compliance. NEC Housing can be delivered via the cloud or on-premise and can be accessed on any device.

  • Microsoft Dynamics 365 and Microsoft Power Apps Housing Management

    INFINITY TECHNOLOGY SOLUTIONS LIMITED

    Our Microsoft Dynamics 365 HMS is a suite of Microsoft products providing complete functionality required by Social Landlords to run their business functions. Based on Microsoft Dynamics 365 and Microsoft Power Platform the BRIKHousing solution offers a modern Microsoft interface to manage all back office processes and all resident interactions.

  • Liberator Bulky Waste

    FARTHEST GATE LIMITED

    The Liberator Bulky Waste software for Councils solution is a market leading module forming part of the Liberator suite of products. Liberator Bulky Waste can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Conversational AI Bot

    ENTERPRISE BOT PRIVATE LIMITED

    Our Conversational AI service facilitates seamless interactions between humans and machines through advanced natural language processing. Key features include natural language understanding, contextual awareness, multi-channel support, personalization, integration capabilities, and analytics. Benefits include enhanced customer experience, increased efficiency, scalability, improved engagement, and cost savings.

  • Liberty Create - Low code platform

    NETCALL SYSTEMS LIMITED

    Liberty Create is an enterprise low-code application development platform. Simplify and accelerate delivery of digital services, case-management and citizen relationship management applications.  Local Government and Housing Providers can further benefit from the pre-built and supported foundation provided by Citizen Hub and Tenant Hub to increase development speed and capacity.

  • AMS Request Portal - SAR, FOI

    AMS

    AMS Request Portal is an encrypted solution developed specifically for the NHS, allowing submission of Subject Access Requests (SAR), Freedom of Information Requests (FOI), and other request types via online forms. End-to-end request management and secure electronic record delivery. Adhere to strict deadlines, control requests and run full KPI reports.

  • BetterCare Support: Carers

    INFOSHARE+ LIMITED

    BetterCare Support: Carers has been developed by Looking Local alongside partner Local Authorities to address the need for a digital solution to carers assessments within Adult Social Care. BetterCare Support: Carers is an animation-led platform that takes a strengths-based approach to assess carers' care and support needs.

  • SMART: AI Social

    ICS.AI LTD

    SMART: Social enhances your social media presence by providing 24/7 intelligent AI-driven management, triage, and response across platforms like Facebook, Twitter, and WhatsApp. It integrates seamlessly, automating interactions and leveraging local and third-party knowledge bases to ensure every user feels supported and engaged.

  • Arcus Prosecutions

    ARCUS GLOBAL LIMITED

    Arcus Prosecutions is a flexible and intuitive cloud-based solution built on the Salesforce platform, helping users manage the full prosecution process from initiation, preparation to recording the verdict. The included mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.

  • Timetoreply - Employee Responsiveness Email Monitoring Tool

    Grove Information Systems

    Timetoreply uses its proprietary algorithm to give your team the ultimate competitive advantage in adding all your email data and analytics in one dashboard with in-depth metrics that can be viewed and analysed anytime, anywhere.

  • Pegasystems Cloud Software - Analytics and Reporting

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Analytics and reporting is at the core of the platform.

  • Power App Development

    BESPOKE SOLUTIONS CONSULTANCY LIMITED

    Crafted to deliver the most efficient path to high-quality solutions. Bespoke's Power App development services harnesses the expertise of our specialists. Our team develops one or more leading applications to address intricate use cases, business challenges, and Power Platform needs for line of Business or Enterprise level applications.

  • Law and Policy as Code Solution

    UNISYS LIMITED

    Unisys Law/Policy as Code allows organisations to rethink how they hyperautomate their Business Processes. By processing law and policy documents using advanced AI, the solution extracts and stores document rules, allows human review/edit and visualisation, and then applies the rules against transactions to determine if the rules are met.