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1118 results found in Lot 2: Cloud software in the category Call centre
Melissa Data Ltd
Postcode lookup service (UK & Global). Enter a postal code and select full validated addresses from the dropdown list. Ideal for: web forms; documents; and checkouts, saving 80% in data entry time. Service utilises Royal Mail’s PAF and Ordnance Survey Addressbase for UK addresses and trusted reference data sources globally.
Marston Holdings Ltd
MNPS is web and Android based, used for on/off-street parking, camera enforcement of both static parking and moving traffic offences. It is a SaaS (Software as a Service) product and Marston will continuously develop the platform and releasing small features, but very frequently to keep it fresh and innovative.
Cinos
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
TUNSTALL HEALTHCARE (UK) LIMITED
Tunstall Service Platform (TSP) is a market leading call and alarm management application that is used to deliver Telecare services to vulnerable users. The platform also provides asset management, referral management and reporting tools that complement the alarm handling functionality.
Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Account Servicing / Service Management are central use-cases of Pega.
ACKNOWLEDGEMENT LIMITED
Use Malcolm! to create an online self-service system that you can use with your own customers, staff, stakeholders etc
SVL Business Solutions Ltd
NICE Nexidia Interaction Analytics is AI-powered omnichannel analytics that identify trends and root causes across 100% of interactions. Whether it’s voice, text, or digital conversation, NICE Nexidia Interaction Analytics is designed to analyse, measure, and uncover insights to drive improvements to CX. Make next-gen insights easy with analytics everywhere.