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Novoville Ltd
Novoville's out-of-the-box Citizen Engagement & Customer Experience Platform (CEP) makes communication between Local Governments and citizens easier, more efficient and cost-effective.T he platform offers a broad range of modules that enhance citizen engagement: e-Frontdesk, Communication & Consultations,Payments, Smart Parking, Shared Repairs Management. Authorities manage everything from a single web dashboard.
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SERVICEKEY
Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business.
Customer Engagement (CRM):
Sales
Customer Journey
Customer Insights
Customer Service
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Rocktime Ltd
Rocktime's verso™ All licensing software provides a single platform to manage Bilingual licence applications. Used as a stand-alone cloud platform or fully integrated, verso can be tailored to mirror and improve your internal workflows and processes. Powering local government licensing schemes.
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Telana Limited
Sundown Solutions' Power Platform Version Manager revolutionises app development with robust versioning and release management controls for Microsoft Power Platform. Its streamlined interface provides efficient oversight for data-governance, ensuring consistency across environments. Available via enterprise site licence, it offers cost-effective reliability for public sector organisations, promoting controlled, effective app management.
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CloudSource Ltd
CloudSource Platform for Digital Public Services is built on best-in-class Microsoft Cloud Technology (Dynamics 365, Power Platform & Azure Services).
A seamless digital citizen experience, instigated at the .Gov.UK portal that integrates with a Service Level Agreement driven Case Management System, that is accessed by caseworkers with business workflow automation.
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Ceox
Ceox Omnichannel Engagement is built upon Microsoft Dynamics 365 for Customer Service Enterprise and enables organisations to engage with customers across platforms including Chat, SMS, Social Media, Voice, Teams and Email. Engage customers, citizens and residents using Multi Channel Engagement to deliver higher customer satisfaction, higher productivity and reduced costs.
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GoPro Consulting Ltd
AFIP is a low-code, high configuration, leading public sector fraud investigation case management solution. AFIP is focused, through innovative use of data and rules driven process automation, on delivering transformational efficiency improvements to the entire fraud investigation process.
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Insight
Salesforce Marketing Cloud Suite, compromises of leading global provider of cross-channel digital marketing software-as-a-service solutions that empower organisations of all sizes to communicate with their customers through email, mobile, social, ads, and web experiences. SFDCI2024GC14
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HGS UK
HGS Agent X and Genesys Cloud CX offer a comprehensive contact centre solution. HGS Agent X is a cloud-based AI accelerator providing a tech-agnostic interface, and customisable solutions that are secure and scalable and features programmable API framework and fully managed support. Genesys Cloud CX complements with reliable/flexible omnichannel capabilities.
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Epaccsys Limited
ERP software provider Epaccsys have been supplying ERP software and ERP software solutions for over 15 years with Epicor ERP software. The full suite of ERP software modules available include Financial ERP software, Distribution ERP software, Supply Chain Management ERP software and Project Management ERP software.
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Zipporah Ltd
Booking for training courses and events such as walks/talks/workshops. Deliver online visibility and booking of your courses/events. Including easy search by keyword/category/date with online payment and real-time availability. Baskets for multiple bookings as well as waiting lists available alongside variable cost models depending on customer or ticket types.
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Arcus Global Limited
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14
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Rocktime Ltd
Rocktime's verso™ licensing software provides online self-service massage and special treatment licensing, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.
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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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ACF Technologies (UK) Limited
ACF offer market-leading event booking solutions which combine the following components: Online event booking solution, event aggregation page, automated reminders, easy-to-use web user interface, various check-in options, digital event tickets, multi-language, webform data & document collection, room booking, surveying, integrations and more.
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Softcat Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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Digital Interactive Ltd
Infreemation Members is a software management system built specifically to manage all types of Members and MP correspondence from online or offline sources.
This module handles: Parliamentary Questions, Treat Official, Ministerial Correspondence, Questions to the Mayor, Members Questions, Enquiries, Correspondence - electronic, postal and telephone
Feedback
Comments and Suggestions
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Objective Corporation Limited
End to end regulatory case management and workflow for Digital Government in the areas of Safety, Licensing, Compliance and Enforcement. Objective RegWorks includes Backoffice, Mobile and Customer Portal. Hosted across multiple UK availability zones for high availability and continuity of service.
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ANS Group
Our Business Value Assessment ROI Navigator is designed to help you build, plan and execute business transformation strategies. It’s made up of a 3-stage process which includes Envisioning, a Business Value Assessment and a Solution Assessment, designed to help you understand and prepare for disruptive changes.
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Arcus Global Limited
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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Opus Telecoms
8x8’s Contact Platform as a Service (CPaaS). 8x8 Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS.
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Melissa Data Ltd
The service provides: Address lookup; Address verification; Name; Phone and Email verification. Simplifying the process of data capture at the point entry. The service is modular so that the licencee can select one, several, or all the contact data verification elements, depending on their requirement. Ideal for CRM systems.
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BCS GLOBAL NETWORKS LIMITED
Deliver a committed and consistent video experience for every user, every time with New Era Technology’s Manage - Cloud service.
With behind the scenes monitoring and performance optimisation,
we ensure the best possible video experience for your users as well as
providing maximum up-time for your video conferencing services.
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Arcus Global Limited
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCA2024GC14
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Node4
Nurture leverages Microsoft Dynamics 365 and Power Apps to offer growth hubs and LEPs a configurable CRM platform. It streamlines relationship and funding management with flexible interactions and a centralised information source, enhancing engagement and operational efficiency for fostering regional economic development and supporting business growth.
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Henderson Scott
Application Development Services for Cloud Users. Services: Technical Direction, Architecture and Management, SharePoint, Front End / Back End Development, UX/UI Specialists, Core Java Design, Systems Administration. Technologies: iOS, Android, PHP, .Net, Zend, CodeIgniter, CakePHP, Symfony, AngularJS, NodeJS, Python, Django, Ruby, Groovy /Grails, Big Data, Hadoop, H-Base, Hive, MongoDB, Apache Cassandra.
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Rocktime Ltd
Rocktime's verso™ licensing software provides Permit Application Automation , data validation and process transformation. Used as a stand-alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of licensing schemes.
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SocietyWorks
WasteWorks is a user-centred front-end residential waste portal, designed in collaboration with Bromley Council for local authorities. The solution simplifies access to all aspects of residential waste online by integrating with in-cab systems and payment providers, bringing everything together to improve the user experience and reduce unnecessary contact.
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NEO TECHNOLOGY LIMITED
Neo Technology's Employee & Contractor Portals offer efficient platforms for managing workforce activities and contractor interactions within housing management. These portals facilitate streamlined communication, task management, and collaboration, enhancing operational efficiency, governance and service delivery in housing management.
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Data8 Ltd.
data8 duplicare is an automated de-duplication tool for Microsoft Dynamic 365. It delivers the ability to merge multiple records with all fields and customisable merge bulk de-duping of existing records. It also provides real-time advanced duplicate prevention with the ability to merge multiple records with all fields, including custom entities.