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NEO TECHNOLOGY LIMITED
Neo Technology's ASB management solution offers an expanded workflow, audio file upload, parties' management, linkage of multiple instances to one incident, workflow pause/reactivation, categorisation of ASB levels, progression dashboard, communication channels, and secure documentation handling for compliance, resident safety, trust, and incident reduction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Arrears Management solution offers a comprehensive set of features including a monitoring dashboard, automated payment reminders, payment plan setup, online payment portal, arrears support resources, and streamlined legal action tasks to ensure compliance, improve management, enhance tenant satisfaction, and promote financial health.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Repair, Void, and Scheduling solution empower housing associations to efficiently manage property maintenance tasks. With a centralised dashboard, real-time updates, integrated messaging, and data analytics tools, it ensures timely repairs, optimised resource allocation, and transparent communication for enhanced tenant satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's General Needs Settling-in Visit Management solution streamlines the process of conducting settling-in visits for new residents in housing communities. Our platform automates scheduling, tracks visit completion, and facilitates communication between residents and staff, ensuring a smooth transition and improved resident satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Service Mapping and Blueprinting Solutions provide a holistic framework to map service delivery processes, enabling organisations to identify bottlenecks, streamline workflows, and improve customer satisfaction. Through visual representations and data-driven insights, businesses can optimise their operations for enhanced efficiency and effectiveness.
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NEO TECHNOLOGY LIMITED
Neo Technology's Payment & Arrears Management Solution provides a robust structure to oversee customer payments and arrears effectively. It streamlines the entire process, from monitoring transactions to resolving outstanding dues promptly. By ensuring meticulous tracking and seamless resolution, it guarantees financial stability and enhances customer satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Channel Shift solution, redefines tenant interaction within the housing sector. By leveraging digital platforms, it facilitates seamless communication and service delivery between tenants and providers. This shift towards online channels not only enhances efficiency but also fosters greater tenant satisfaction and engagement.
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NEO TECHNOLOGY LIMITED
Neo Technology's Tenancy Addition solution leverages advanced automation and streamlined workflows, our solution ensures seamless tenant onboarding while maintaining compliance with regulatory standards and internal policies. From initial tenant profiling to lease agreement generation and ongoing communication, our platform optimises every aspect of the tenancy addition process.
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NEO TECHNOLOGY LIMITED
Neo Technology's Fire Safety solution revolutionises fire safety management in housing sectors. Leveraging advanced analytics and real-time monitoring, our solution ensures proactive risk mitigation and compliance with fire safety regulations. With comprehensive reporting and task management features, we optimise safety protocols, enhancing overall resident safety.
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NEO TECHNOLOGY LIMITED
Neo Technology's Lease Expiry Solution simplifies the management of lease expirations in the housing sector. Our system automates lease tracking, alerts, and renewal processes, ensuring timely action and minimising disruptions. With customisable notifications and reporting, lease renewals are managed efficiently, enhancing landlord-tenant relations and operational effectiveness.
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NEO TECHNOLOGY LIMITED
Neo Technology's Constituent Inquiry Management solution facilitates seamless communication between housing providers and MPs or local councillors. It efficiently tracks and resolves inquiries, promoting transparency and stakeholder engagement. With features like automated response generation and role-based access controls, it streamlines workflows and enhances constituent satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Refund Management Solutions streamline the process of issuing refunds in the housing sector. Our system automates refund requests, tracks refund statuses, and facilitates timely reimbursements to tenants. With built-in reporting and communication tools, landlords can efficiently manage refunds while maintaining transparency and compliance.
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NEO TECHNOLOGY LIMITED
Neo Technology's Hoarding Management solution addresses the complex challenges associated with hoarding behaviours in housing. By providing robust tools for assessment, intervention planning, and ongoing support, it enables housing professionals to effectively manage hoarding cases with empathy and efficiency, promoting tenant well-being and property safety.
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NEO TECHNOLOGY LIMITED
Neo Technology's AWS Managed Services provide comprehensive support to optimise your AWS platform, allowing you to focus on your core services and users. Our tailored solutions cover AWS infrastructure, platform, and software-as-a-service (SaaS) offerings, including microservices, databases, AI/machine learning, and IoT applications.
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NEO TECHNOLOGY LIMITED
Neo Technology's User-Centric Service Design Solution offers a methodical, iterative, and evidence-driven approach to developing and enhancing digital services. Aligned with GDS Service Manual methodologies, our process integrates various techniques from User Research, UX Design, Business Analysis, and Change Management to guide services through discovery.
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NEO TECHNOLOGY LIMITED
Neo Technology's External Managing Agent/Landlord Matter solution offers a comprehensive platform for efficient handling of housing-related tasks between landlords and managing agents. By centralising data and automating workflows, it facilitates seamless communication, task allocation, and transparency, ensuring timely and effective resolution of property matters.
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NEO TECHNOLOGY LIMITED
Neo Technology's Open APIs empower contractors with seamless access and integration capabilities. Contractors can initiate repairs, access data, and upload documentation securely. Features include comprehensive API documentation, authentication, scalability, and developer support. This fosters enhanced contractor engagement, improves operational efficiency, encourages innovation, and cultivates ecosystem partnerships.
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NEO TECHNOLOGY LIMITED
Neo Technology's Self-Service Data Analytics and Preparation Solution empowers users to unlock the value of analytics investments efficiently. Through curated data catalogs and agile processes, we facilitate the creation of high-quality analytics datasets from diverse sources, enabling self-service analytics and dynamic report generation.
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NEO TECHNOLOGY LIMITED
Neo Technology's Tenant Feedback Hub solution streamlines communication between tenants and housing providers, enhancing transparency and accountability. It offers intuitive feedback submission, automated case tracking, and secure data handling. Tenants benefit from streamlined processes and increased engagement, while providers enjoy reduced administrative burden and actionable insights.
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NEO TECHNOLOGY LIMITED
Neo Technology's Anti-Social Behaviour Management Solution aids in handling all aspects of ASB incidents, community protection orders, and notices. It utilises intelligent case association to provide valuable insights to teams. Integrated with platforms, it offers workflow and document automation, facilitating communication and decision-making processes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Resident Involvement Enquiry solution provides a centralised platform for residents to submit enquiries and feedback, our system ensures efficient communication and collaboration between residents and housing authorities. With customisable categorisation options and automated notification alerts, inquiries are promptly addressed, fostering transparency, trust, and community involvement.
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NEO TECHNOLOGY LIMITED
Neo Technology's M365 Power Platform Process Enhancement Services utilise a structured approach to revamp, automate, and integrate business processes, fostering efficiency gains and enhancing customer service. Our comprehensive offering encompasses strategy formulation, user research, process analysis, change management, implementation, and skills transfer for seamless deployment and adoption.
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NEO TECHNOLOGY LIMITED
Neo Technology's Case Management Solutions cater to various scenarios like investigations, service requests, and incident handling. Our experts assess each scenario individually, leveraging common design approaches to tackle specific issues effectively. We offer flexible implementation packages, ranging from proof of concept (PoC) to large-scale deployments.
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NEO TECHNOLOGY LIMITED
Neo Technology's Advanced Analytics and Data Science Solutions enable businesses to define and prioritise their goals and implement tailored analytics, machine learning, or data science solutions. This iterative approach ensures user engagement, fosters in-house skills development, and establishes a robust data and analytics platform to drive digital transformation.
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NEO TECHNOLOGY LIMITED
Neo Technology's Lease Enquiry Solution offers a streamlined approach to handling lease-related enquiries in the housing sector. Our efficient case management system ensures prompt and accurate responses to lease queries, facilitating smoother communication between tenants and landlords. With automated tracking and documentation, lease enquiries are resolved promptly.
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NEO TECHNOLOGY LIMITED
Neo Technology's Application Revitalisation Solutions help modernise your existing applications, addressing technical and security challenges to enhance digital service flexibility, usability, resilience, and efficiency. By modernising your applications, you can prolong the lifespan of legacy systems, reduce ongoing costs, and expand functionality through application refactoring for decreased technical debt.
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NEO TECHNOLOGY LIMITED
Neo Technology's Rebanding Application simplifies and accelerates the process of applying for property rebanding within the housing sector. By automating application submission and tracking, our solution ensures swift progress monitoring and stakeholder notification. This efficiency enhancement streamlines management, accelerating rebanding requests for timely resolution and improved operational effectiveness.
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NEO TECHNOLOGY LIMITED
Neo Technology's Data Strategy and Maturity Assessment (DMA) Service outlines a strategic approach to leverage information assets in line with organisational goals. Conducted through DAMA or Central Digital & Data Office (CDDO), the DMA evaluates current capabilities and provides actionable insights. A roadmap guides improvements in governance, architecture, BI, MDM.
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NEO TECHNOLOGY LIMITED
Neo Technology's Lodger Management Solution simplifies the process of managing lodgers within the housing sector. Our platform facilitates the tracking of lodger information, agreements, and payments, ensuring compliance and efficient record-keeping. With automated reminders and communication tools, landlords can easily manage lodger arrangements and ensure a smooth experience.
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NEO TECHNOLOGY LIMITED
Neo Technology's Mid-Tenancy Inspection Solution revolutionises property management by automating and optimising the mid-tenancy inspection process. Seamlessly integrating with existing workflows, it facilitates efficient scheduling, thorough inspections, and comprehensive reporting. By centralising data and streamlining communication, it ensures compliance, enhances tenant satisfaction, and maximises operational efficiency.