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VIEWDECK CONSULTING LIMITED
Providing enterprise scale, fully configurable Relationship Management supporting Account Management, Customer Management, Partner management, Contacts, Calendar, Case management, email integration, campaign management, inbound and outgoing calls scheduling and task allocation. Includes reporting, dashboarding, visualisation, Workflow, Billing. Support for Mobile Devices. Secure Vertical Solutions across Local government, Education, NHS Client Base.
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CAUSEWAY TECHNOLOGIES LIMITED
Unify teams, processes, and data to reduce risks, enhancing profitability and drive change across the management of the built environment. Make construction and maintenance flow from initial design, through estimation and tender processes, workforce and cost management during the construction phases to operational and strategic asset management.
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DIGITAL INTERACTIVE LIMITED
Infreemation is an advanced online cloud based application for processing and storing your organisations Information Asset Register
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Omni-Channel Engagement is a central feature of the platform.
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TTEC CONSULTING (UK) LIMITED
Webex® Contact Center is a next-generation cloud contact centre solution within a SaaS envelope bringing Public Sector the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. The platform offers Omni-Channel capability, Artificial Intelligence, WFO, comprehensive API’s, support for leading CRM vendors and Microsoft Teams.
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PHOENIX SOFTWARE LIMITED
Customer Service Enterprise enables personalised service in any channel, knowledge base and unify existing technology/data into a single view and case management.
Customer Service Professional provides basic resources for customer service agents.
Customer Service Insights provides integrated analytics and AI capabilities to help you understand support engagements and emerging trends.
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Inform Communications Ltd
Advanced Generative AI-powered chatbots designed for 24/7 citizen engagement. Seamless integration with client systems and the entire Engage Suite of products. Comprehensive BI/analytics. Human parity NLU supports multilingual interactions. We can design, build, create all content, host and maintain bots or clients can self-manage via our platform.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft solution Partner, providing an established Dynamics Business Central support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.
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KERV EXPERIENCE LIMITED
Direct Routing is a simple and cost effective solution, allowing you to make and receive calls to external landlines and mobile phones from Microsoft Teams. Kerv's Direct Routing for Teams allows you to connect to the public telephone networks saving you time and money when compared to Microsoft Calling Plans.
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OPUS BUSINESS SYSTEMS LIMITED
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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NEWROCKET (UK) LIMITED
A portfolio of vertical, process driven applications built on the best-in-breed ServiceNow platform promoting business process automation through digital workflows and great experiences. The ServiceNow platform leverages a centralised concept of a single data model, single UX, single automation and integration engine
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NOVOVILLE LIMITED
Novoville Shared Works is a PAS2035-compliant platform and marketplace tailored to the repairs, maintenance, and improvement sector, with a particular emphasis on increasing the scale and pace of delivery of retrofit projects in the United Kingdom.
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CAUSEWAY TECHNOLOGIES LIMITED
Manage the bidding and tendering process, providing an integrated CAD/BIM Measure tool for rapid take-off and measurement, while easy to use features allow you to quickly build up detailed resource costs and submit estimates using standard pricing information and your own previous estimates.
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Hootsuite Inc
Hootsuite Social Advertising provides a seamless solution for managing and optimising organic & paid social media ads across multiple platforms.
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BOOMERANG I-COMMS LTD
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. An communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Fusion Business Solutions (UK) Limited
BMC Helix Knowledge Management is an AI Knowledge Management Software specifically designed to streamline your support flow by building and sharing consistent and personalized knowledge across channels. You can create, search and access valuable knowledge across multiple cloud data sources, as well as receiving business intelligent reports.
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NETPREMACY LIMITED
Gemini for Google Workspace is a powerful way of working that uses
generative AI across Workspace apps, built strictly following Google’s AI Principles to be helpful and responsible. It adheres to our structurally safe approach to security, and top priority is to protect the confidentiality and privacy of your data.
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VERINT SYSTEMS UK LIMITED
This solution enables a public sector organisation to consistently manage back office administration and achieve customer service delivery goals, including a centralised view of incoming customer tasks; work prioritisation/work distribution; resource management; skills management; capacity planning; real-time work management; productivity measurement and management; quality sampling and collection; real-time management information.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.
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CRM.COM
CRM.com delivers modern digital wallet and ecommerce for citizen services, from our integrated cloud platform. All the features needed to manage subscription billing, point-of-sale commerce and multiple payment mechanisms – plus sophisticated promotional, benefit and bonus schemes to encourage citizen engagement, with powerful data analytics and AI
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NTT DATA BUSINESS SOLUTIONS LIMITED
SAP CIAM offers a core B2C solution as well as a B2B add-on. For B2C, it enhances customer engagement across various platforms, personalises experiences using first-party data, and protects against fraud. For B2B, it accelerates market entry with efficient onboarding, simplifies partner management, and reduces business risks.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
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NOVOVILLE LIMITED
Novoville Enforcement is a versatile, cloud-based SaaS compliance platform designed to adapt to various enforcement needs, encompassing Permit, PCN, MT, and FPN enforcement requirements within a unified solution. Complementing this platform is a mobile enforcement application that supports all enforcement types within a single, user-friendly interface.
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Medallia Inc
Medallia Ideas: an innovation crowdsourcing platform. Harness employee's knowledge to innovate, problem-solve, remove barriers. Target challenges at broad audiences or specific groups based on feedback, expertise, interests, experience. Capture ideas for new processes and services or how to improve your existing ones. Empower staff and create sustainable change for citizens.
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VERSEONE GROUP LTD
VerseOne Business Process Automator (BPA) is a highly flexible process-building platform to leverage the power of customer’s existing content and user profiles. BPA enables customers to translate their processes into defined actions, and then to simply build them as process templates within BPA, streamlining and digitising previously cumbersome workflows.
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Xyla
Xyla Digital Therapies provides tailored, technology-based, one-to-one assessment and therapy for patients experiencing common mental health conditions such as anxiety and depression. Our patients can access therapy 7 days a week (7am-11pm) and can choose the time, language and communication method (video, audio or text) for their sessions.
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MADE PURPLE LTD
Purple Scribe is an ISO27001 certified transcription and summarisation solution that processes any audio or video file—including interviews, meetings, and recordings—with over 98% accuracy. It separates speakers, highlights uncertainties, integrates with existing systems , and outputs onto custom templates, saving thousands of man-hours for police, local-authorities, prisons and healthcare organisations.
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BRIGHTLY SOFTWARE LIMITED
A market leading provider of computerised maintenance management software (CMMS & CAFM) enabling asset owners and operations teams to manage assets collaboratively. Our next-generation work and asset management platform means smarter and more efficient operations. Create reactive, corrective, predictive and preventative work orders while also prioritising, scheduling and managing tasks.
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ABM INTELLIGENCE LIMITED
ACOS offers the IIC module to record intelligence provided by public volunteers to identify opportunities for CHIS (Covert Human Intelligence Source) recruitment. A useful assessment tool that can be integrated with the ACOS Source Management module to ensure intelligence is always captured and recruitment opportunities are not missed.
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WPC SOFTWARE LIMITED
WPC Registrars is a highly flexible and intuitive registration management solution that allows local authorities to efficiently manage appointments, scheduling, venues, certificate stock, ceremonies, and more. It is a configurable system that offers the advanced functionality needed to reduce administrative burdens and streamline the end-to-end processes of the registration service.