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Verint Systems Inc.
This solution enables a public sector organisation to consistently manage back office administration and achieve customer service delivery goals, including a centralised view of incoming customer tasks; work prioritisation/work distribution; resource management; skills management; capacity planning; real-time work management; productivity measurement and management; quality sampling and collection; real-time management information.
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Brightwire
Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.
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CRM.COM SOFTWARE LTD
CRM.com delivers modern digital wallet and ecommerce for citizen services, from our integrated cloud platform. All the features needed to manage subscription billing, point-of-sale commerce and multiple payment mechanisms – plus sophisticated promotional, benefit and bonus schemes to encourage citizen engagement, with powerful data analytics and AI
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NTT DATA Business Solutions (UK) Limited
SAP CIAM offers a core B2C solution as well as a B2B add-on. For B2C, it enhances customer engagement across various platforms, personalises experiences using first-party data, and protects against fraud. For B2B, it accelerates market entry with efficient onboarding, simplifies partner management, and reduces business risks.
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Insight
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHI2024GC14
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Novoville Ltd
Novoville Enforcement is a versatile, cloud-based SaaS compliance platform designed to adapt to various enforcement needs, encompassing Permit, PCN, MT, and FPN enforcement requirements within a unified solution. Complementing this platform is a mobile enforcement application that supports all enforcement types within a single, user-friendly interface.
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Medallia, Inc.
Medallia Ideas: an innovation crowdsourcing platform. Harness employee's knowledge to innovate, problem-solve, remove barriers. Target challenges at broad audiences or specific groups based on feedback, expertise, interests, experience. Capture ideas for new processes and services or how to improve your existing ones. Empower staff and create sustainable change for citizens.
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VerseOne Group Ltd
VerseOne Business Process Automator (BPA) is a highly flexible process-building platform to leverage the power of customer’s existing content and user profiles. BPA enables customers to translate their processes into defined actions, and then to simply build them as process templates within BPA, streamlining and digitising previously cumbersome workflows.
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ICS Operations Limited
Xyla Digital Therapies provides tailored, technology-based, one-to-one assessment and therapy for patients experiencing common mental health conditions such as anxiety and depression. Our patients can access therapy 7 days a week (7am-11pm) and can choose the time, language and communication method (video, audio or text) for their sessions.
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Made Purple Ltd
Purple Scribe is an ISO27001 certified transcription and summarisation solution that processes any audio or video file—including interviews, meetings, and recordings—with over 98% accuracy. It separates speakers, highlights uncertainties, integrates with existing systems , and outputs onto custom templates, saving thousands of man-hours for police, local-authorities, prisons and healthcare organisations.
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BRIGHTLY SOFTWARE LIMITED
A market leading provider of computerised maintenance management software (CMMS & CAFM) enabling asset owners and operations teams to manage assets collaboratively. Our next-generation work and asset management platform means smarter and more efficient operations. Create reactive, corrective, predictive and preventative work orders while also prioritising, scheduling and managing tasks.
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ABM Intelligence Limited
ACOS offers the IIC module to record intelligence provided by public volunteers to identify opportunities for CHIS (Covert Human Intelligence Source) recruitment. A useful assessment tool that can be integrated with the ACOS Source Management module to ensure intelligence is always captured and recruitment opportunities are not missed.
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WPC Software Ltd
WPC Registrars is a highly flexible and intuitive registration management solution that allows local authorities to efficiently manage appointments, scheduling, venues, certificate stock, ceremonies, and more. It is a configurable system that offers the advanced functionality needed to reduce administrative burdens and streamline the end-to-end processes of the registration service.
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IEG4 Limited
The IEG4 Digital Blue Badge System is an intelligent service that enables councils to manage applications from submission to badge production. Maximises efficiency through streamlining and automation of processes allowing faster decisions for citizens and more efficient use of officer time. Freedom pass and taxi card extension available.
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Insight
Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14
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GLOBAL 4 COMMUNICATIONS LIMITED
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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XMA Limited
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCX2024GC14
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Arcus Global Limited
Arcus Corporate Governance aids teams managing complaints, freedom of information requests, personal data rights requests, MP and Member enquiries, and other corporate requests. It enables these requests to be logged, allocated, tracked, and aids in collation of answers and approvals. Online forms and publishing FOI responses is included.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion’s transiency file is either a direct append or included in our collections and recoveries service, CallTrace. The output provides the number of residents that lived at and moved out of a specific property in the previous 36 months. Also returned is an index based on the national average.
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BookingLab
We've co-created an industry-leading booking system with over 100 government departments. This award-nominated system automates booking management, resourcing, reporting, and notifications for any booking-related use case, including appointment booking, event and course booking, and resource booking. The system delivers simple, end-to-end self-service with customisable rules, guidance messaging, and workflows.
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Boomerang I-Comms Ltd
Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited
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DLT APPS LIMITED
Qkvin's digital identity empowers organisations to revolutionise how customers interact, ensuring safety and security—every customer you onboard successfully are assigned a digital identity after successful verification.
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Civica UK Limited
Civica OnDemand Revenues and Benefits delivers processing to the highest standards. We can support Councils by complementing your teams to manage business as usual, handling peaks, clearing backlogs or completing specific projects. We handle all processing work ranging from complex work types to structured rules-based processing.
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Farthest Gate Limited
The Liberator Landlord Registration and Homes Inspections olution is a market leading module forming part of the Liberator suite of products. Liberator Landlord can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Artificial Intelligence (AI) is at the core of the platform.
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HORNBILL TECHNOLOGIES LIMITED
Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.
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Boomerang I-Comms Ltd
Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited
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Novoville Ltd
Novoville’s Shared Repairs Management Platform (SRM) is an out-of-the-box solution to integrate the local market for building maintenance and repairs, and streamline the process for achieving repairs in buildings where mixed ownership makes collaboration difficult.A "mobile-first" approach, fully customisable to address different needs. Awarded by the Scottish Government.
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Bramble Hub Limited
Provides a platform for a range of applications combined with a data integration capability exploiting an underlying organisation wide knowledge repository. Deployed as either a departmental, or enterprise level configuration depending upon the scale of the customer implementation required.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited