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PANLOGIC LIMITED
Organise/automate/synchronise sales, marketing, customer service & technical support Business intelligence Multi-customer touch-points: offline, phone, email, mail, web, SMS, social media, Apps Contact/Account/Membership management Technology-neutral: SugarCRM, Microsoft Dynamics, Ascent, Salesforce, Sales-logic, SharePoint User activity/history Traffic-light status System integration Member comms Mailing list subscriptions User preferences/interests Calendars Mass email templates
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Focus Group
SIP Trunking directly provided by Focus Group. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.
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Abavus.co.uk
Our Waste Management Module enables councils to configure all aspects of their refuse and waste management processes (domestic, clinical, subscriptions, trade, etc). This includes settings up and managing collection types to integrating and fully automating collections and rounds.
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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BOOMERANG I-COMMS LTD
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
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33N LTD
CLEARnotes is a clinically-designed patient consultation summary tool. The productivity tool converts clinician-patient conversations into clinical notes automatically - leveraging AI and speech recognition technologies to produce clear structured summaries which are ready to review and edit once the consultation is finished.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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BABELQUEST
We are a HubSpot Solutions Partner and HubSpot Consultancy
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Melissa Data Ltd
Postcode lookup service (UK & Global). Enter a postal code and select full validated addresses from the dropdown list. Ideal for: web forms; documents; and checkouts, saving 80% in data entry time. Service utilises Royal Mail’s PAF and Ordnance Survey Addressbase for UK addresses and trusted reference data sources globally.
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DLT APPS LIMITED
This service definition document for G-Cloud covers the Qkvin Customer Lifecycle Management and Ongoing KYC solution. This document contains information regarding the solution, its functionality and key benefits, commercial information, Qkvin service commitment to you and other relevant information.
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Cinos
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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GRANICUS-FIRMSTEP LIMITED
Granicus provides specialist, tailored professional services to support customers in implementing the govService Platform. Services include: scoping, training, benchmarking, business analysis, process-redesign and integrations into any line-of-business system. Granicus-govService (formerly Firmstep) consultants help customers drive channel shift and deliver efficient digital government services, through our extensive experience and skills.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Account Servicing / Service Management are central use-cases of Pega.
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Cloudbooking.com
Cloudbooking Workspace Management solution brings together people, place and technology, in the new hybrid world of work. Cloudbooking offers a feature rich visitor management solution, which can be used for standalone visitor bookings system as well as linked to room bookings, providing a customised visitor experience, efficient security and analytics.
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ACKNOWLEDGEMENT LIMITED
Use Malcolm! to create an online self-service system that you can use with your own customers, staff, stakeholders etc
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SVL Business Solutions Ltd
NICE Nexidia Interaction Analytics is AI-powered omnichannel analytics that identify trends and root causes across 100% of interactions. Whether it’s voice, text, or digital conversation, NICE Nexidia Interaction Analytics is designed to analyse, measure, and uncover insights to drive improvements to CX. Make next-gen insights easy with analytics everywhere.