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4057 results found

4057 results found in Lot 2: Cloud software in the category Customer relationship management (CRM)

  • Appian Grants Management

    Appian Software Switzerland LLC

    The Appian Grants Management solution provides a comprehensive set of automation and monitoring tools to ensure a standardised, compliant approach for grants management. Combining rules, AI and interfaces designed to handle end to end processing and mobile capabilities. APP24GC14

  • InformedDECISION©

    INFORMED SOLUTIONS LIMITED

    InformedDECISION© is an innovative SaaS platform that provides a ready-made, AI-enabled solution for digitising the end-to-end management of complex cases and applications. It provides: configurable, GOV.UK compliant, public-facing application forms and workflows; automated responses to simple applications; online case triage and routing; AI-based decision and response support, and; integrated reporting/analytics.

  • Esuasive Housing - Dynamics 365 / Power Apps for Housing Associations

    Esuasive

    Esuasive Housing is a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords. Built on Microsoft Dynamics 365 and the Power Apps platform, fully customisable and extensible, and running in the Microsoft Cloud, Esuasive Housing is the platform for digital transformation and service innovation in the housing sector.

  • NHS Communications

    BOOMERANG I-COMMS LTD

    Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • AI Assistant Agent Chatbot

    OFFICELABS LIMITED

    A fully customisable virtual assistant, or interactive agent, that leverages advanced conversational AI through natural language processing (NLP). This intelligent digital assistant excels in roles ranging from a virtual customer assistant to a knowledge retrieval agent, delivering streamlined, responsive service across multiple sectors.

  • Zoho Voice: Business telephony solution for efficient communication and collaboration

    Zoho Corporation Limited

    Zoho Voice: Complete business communications via Cloud telephony and contact centre solutions. Ensure seamless business operations by making incoming and outgoing calls over VOIP and WebRTC. This service offers call centre features like Call Groups, multi-level IVR, Call Recording, Call Monitoring.

  • Insight - 8x8 Cloud Contact Centre

    INSIGHT DIRECT (UK) LTD

    An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.

  • Dynamics 365 Customer Service CRM

    VISIMEDIA LTD

    VisiMedia specializes in delivering comprehensive Microsoft 365 solutions tailored for the UK government and public sector. Our offerings include CRM design and build, advanced communication tools, collaborative platforms, and cybersecurity enhancements. We ensure compliance with UK data protection laws, facilitating efficient, secure, and collaborative work environments.

  • Web Forms and Self-Service

    Meritec Limited

    SaaS suite of self-service forms which can be purchased pre-configured, or custom built to your workflow requirements. Seamlessly embedded within existing websites in a responsive and accessible format. Solution integrates with back-office systems to support automated business processes. Form builder facilitates service requests, transactions, scheduling, and other customer contact points.

  • Liberator Parking Permits

    Farthest Gate Limited

    The Liberator Parking Permits solution is a market leading module forming part of the Liberator suite of products.Liberator Parking Permits can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Passport as a Service (PaaS)

    ENTRUST (EUROPE) LIMITED

    Entrust's secure travel document issuance offering is a cost-effective solution supporting online security screening processes for passport enrollment and entitlement. The system facilitates electronic capture of application and supporting documentation. PaaS is based on Entrust's proven secure travel document solutions engine which has been in use since 1994.

  • SAP Build Code

    SAP UK Ltd

    SAP Build Code leverages ready-to-use SAP services and generative AI capabilities to simplify the development of SAPUI5, SAP Fiori, mobile, and CAP applications running on SAP BTP using the Cloud Foundry runtime.

  • Cloud Applications Development & Delivery

    MOSAIC ISLAND LTD

    Enterprise Java software / system development, integration, delivery and support of cloud based applications. Includes migration of 3rd party java applications to cloud within 'lift & shift replatforming and re-engineering' approaches.

  • Engage Telephony Natural Language Self Service IVR

    Inform Communications Ltd

    AI Virtual Assistants that support local/central government and public sector telephony channels. Human parity Natural Language Understanding and DTMF models enable citizens to self-serve 24/7. Seamless multi-lingual/deployment/continuity with chatbots, social-media and live chat channels. Full/partial Integration with client systems. We design, build, host and manage services or clients can self/manage.

  • Salesforce Sales Cloud

    XMA LIMITED

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCX2024GC14

  • Umbraco CMS – Umbraco content management system

    S8080 LIMITED

    ISO27001 certified Umbraco cloud hosted CMS for digital services and websites. S8080's GDPR compliant Umbraco CMS platform securely handles multilingualism, CRM, integrations, single sign-on, forms and workflow. Umbraco content management system is open-source, easy to use, yet powerful. Umbraco CMS is mobile optimised, accessible and designed to your user’s needs.

  • Online Forms Builder

    AXIS12 LTD

    Axis12 offers a cloud based online forms builder. Helping you to create customised forms with all of the functionality you need to streamline your data-driven operations. Collect, store and manage your information all in one centralised location and configure the workflow and integration to your specific business process needs.

  • Messaging campaign

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Gamma Horizon - Resilient UC and Cloud Voice Telephony Platform

    Opus Telecoms

    Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.

  • Customer Satisfaction Surveys

    SmartSurvey Limited

    Our Customer Satisfaction Surveys provide organisations with critical insights into customer perceptions and experiences. This comprehensive tool collects extensive feedback, enabling organisations to analyse trends, identify satisfaction drivers, and implement strategic improvements. Designed to enhance customer loyalty and operational effectiveness, it is essential for maintaining competitive advantage.

  • Risk Management (Formerly Decision Time Risks)

    Advanced Business Solutions

    Risk Management helps manage and embed a culture of effective risk management across the entire organisation. The user-friendly and interactive system allows for global and detailed views of risks, controls and actions. Built around best practice, and with embedded processes, this allows for users of all levels and knowledge.

  • The Ellucian CRM Suite

    Ellucian

    The CRM Suite is a powerful tool designed specifically for higher education. It enables institutions to effectively recruit, enrol, support, and retain students while also building meaningful relationships with alumni. The suite comes with pre-built integrations with vital systems, customisable workflows, and task management features, which help improve productivity.

  • Microsoft Teams Calling (Direct Routing)

    Redcentric Solutions Limited

    Direct Routing. Microsoft Teams Calling from Redcentric provides access to a cost effective Direct Routing capability, enabling users to make and receive calls on any Teams enabled device. The service provides a choice on how to consume Direct Routing services, removing the need to subscribe to a Microsoft calling plan.

  • MRI Commercial Portal

    MRI SOFTWARE LIMITED

    Our online portal is an interface between a landlord and their customers such as retail unit tenants or market stall licensees. Our portals drive community engagement, offer self-service and deliver personalised content. You can share information and guides; offer forums; present statements and agreements; offer online payments and much more.

  • Cloud software: Distributed Digital Identity Managment

    Mvine Limited

    Mvine implements Content Service Platforms designed and personalised for inclusion of all your customers. Provide customer interaction with cyber-secure digital assets plus voice, video and chat. Set-up Mspaces offering zero trust privileged access to protected information. Deploy digital experience platforms and assistive technologies integrated with cloud and hybrid applications.

  • IBM API Connect On Cloud Reserved Instance (Dedicated)

    IBM UNITED KINGDOM LIMITED

    IBM API Management solution provides organisations with the tools to Create, Run, Manage, Secure and Analyse APIs with complete lifecycle management for enterprise grade workloads. An award-winning API Portal for developers from B2B/B2C enables easy API onboarding and fantastic consumer experience. Advanced analytics provide insights to better manage APIs.

  • Skip Licensing Automation - verso™ software

    ROCKTIME LIMITED

    Rocktime's verso™ licensing software provides skip Licensing Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.

  • Hosted Teams Voice Service

    Advania

    Advania have a proprietary fully hosted, fully managed, globally hosted, UC platform, HALO, that provides Teams Direct Routing and Operator Connect services. This Highly Available, Latency-Optimised infrastructure enables our customers to remain agile and deploy new services at speed whilst ensuring that all resilience, regulatory and compliance needs are met.

  • Inbound marketing

    BOOMERANG I-COMMS LTD

    Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Building, Scaffolding, Hoarding, Temporary Crossover or Gantry Licensing - verso™ software

    ROCKTIME LIMITED

    Rocktime's verso™ licensing software provides Building, Scaffold, Hoarding, Temporary Crossover or Gantry Licensing application Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and licensing schemes.