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EQL LIMITED
Infoshare interacts engagingly with a user to obtain information that can be clinical. It is a web-based chatbot and can be flexible to any question set. It presents the data in a format that allows the buyer to use and analyse the data for whatever purpose it requires.
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PHOENIX SOFTWARE LIMITED
The SMART AI Citizen Police Services Assistant uses human parity AI technology and self-service to improve citizen customer services support 24/7, while reducing service delivery costs. This chatbot allows members of the public to engage with the police and can provide quick and simple chat access to self-serve information.
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CLOUDSOURCE LTD
Microsoft Dynamics 365 Sales module underpins a digital selling & customer retention journey through data driven insights.
CloudSource tailor the Sales module for public sector organisations, to deliver digital citizen acquisition, on-boarding and insight processes.
CloudSource offer an end-to-end service, from design thinking workshop, prototyping, implementation and managed services.
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ICS.AI LTD
SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.
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ALEMBA LIMITED
Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.
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SOFTCAT PLC
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Arcus Global Limited
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHA2024GC14
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Inform Communications Ltd
Engage Live Chat blends advanced AI with expert human support for a seamless service experience. Starting with AI-driven responses, complex queries are smoothly escalated to human agents, who receive AI-assisted, accurate answers across various topics. This efficient hybrid system is powered by a sophisticated pre-trained language model.
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CEOX SERVICES LTD
Ceox’s Workplace Automation with Intelligent Automation Services enable Public Sector Organisations to use Artificial Intelligence (AI), Robotic Process Automation (RPA) and GenAI Tools like ChatGPT. Use Microsoft’s Power Automate, part of Power Platform to build secure and scalable Business Automation, enabling the automation of mundane tasks, freeing up team members.
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Arcus Global Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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Imperial Civil Enforcement Solutions
3sixty Notice Processing is Imperial Civil Enforcement Solutions powerful back-office software solution that offers automated, end-to-end notice processing with very little need for manual intervention. 3sixty and its public facing self-service portal, 3sixty Citizen will streamline the way you deliver your parking services and interact with customers.
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PUNGO LTD
Joy creates a digital ecosystem around social prescribing that enables individuals to access non-clinical support services faster. The system generates real-time outcome data (e.g. wellbeing improvement, GP appointment reduction, service performance) that informs strategies and allows decision-makers to prove the efficacy of their social prescribing programme.
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Novoville Ltd
Novoville Parking & Mobility creates a seamless experience from the moment a driver arrives through the reporting of parking activity in the city, including permits and fines. Our broad range of solutions work cohesively together and integrate with third-party IoT platforms, allowing authorities to manage parking and mobility operations efficiently.
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INSIGHT DIRECT (UK) LTD
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCI2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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INSIGHT DIRECT (UK) LTD
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14
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CEOX SERVICES LTD
Power App to improve Public Sector employees’ compliance with corporate gifts, benefits and hospitality policies. Enables entry through user-friendly Microsoft Power App interface. Submissions for giving and receiving corporate gifts or hospitality, can be setup to be reviewed above customisable limits, and data exported to reports for management and compliance.
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CEOX SERVICES LTD
Ceox’s Microsoft Power Apps Development & Support enables Public Sector Organisations to build and maintain Business Applications using Power Apps. Build engaging business applications and inspire organisations using Power Apps, Power Automate, Power BI and Power Virtual Agents. Empower your workforce, automate tasks, streamline processes and deliver customer satisfaction.
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CEOX SERVICES LTD
Ceox’s Intelligent Automation Services enable Public Sector Organisations to use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to create business workflows. Use NextGen AI and Microsoft’s Power Automate, to build secure and scalable Automation, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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Lateral
Lateral Technology has been a cloud-based technology provider of software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for a variety of CRM use-cases.
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Arcus Global Limited
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14
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INFOPAD LTD
InfoPad's Dynamics 365 CRM for SMEs is a cloud-based solution designed to streamline customer relationship management. It offers comprehensive tools for sales, marketing, and service operations, tailored to the unique needs and growth demands of small to medium-sized enterprises, enhancing efficiency and customer engagement.
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Six Degrees
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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VE3 GLOBAL LTD
VE3 leverages cloud, social, and mobile technologies through Salesforce Health Cloud to empower healthcare professionals. Our solution enables efficient collaboration, deeper patient understanding, and fosters 1-to-1 relationships throughout the entire care journey.
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This is Focus Ltd
A digital app to help Local Authorities support care leavers transition into independence. Publish a digital local offer, info and advice; promote events & services; publish digital surveys; publish job, training & apprenticeships opportunities and communicate through secure messaging. Up to 100 languages. Each app is co-produced with care leavers.
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Inform Communications Ltd
Our Navigational Assistant is a round-the-clock virtual helper on your website, swiftly guiding users to the right information. It reduces the need for live support, enhances user experience, and supports multiple languages, making every interaction smoother and more efficient. Supervised Machine learning ensures the service constantly evolves and improves.
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Inform Communications Ltd
Engage Rocket Chat empowers teams with a flexible, messaging platform that enhances communication internally and with clients. Offering end-to-end encryption, customisability, and complete data control, it supports real-time chat, video calls, and file sharing, seamlessly integrating with existing tools. Ideal for organisations prioritising security, collaboration, and adaptability.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14