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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Softcat Limited
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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Phonehub IO Ltd
Prison Video is a secure purpose-built video call system enabling fully-monitored "virtual visits" between prisoners and approved contacts, either social or professional.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Southern Communications Corporate Solutions T/A SCG Corporate
Evonex improves and simplifies communication. Staff can be contacted on just one number whether in the office or on their mobile and can choose which number to present when calling out. Built in resilience comes from the service being hosted in our data centre. Service; Monthly subscription, no capital outlay.
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Xerox (UK) Ltd
Utilise existing Microsoft Teams functionality by combining with Xerox IT Services highly reliable & available Direct Routing platform powered by Gamma so you can make and receive phone calls making Teams a full cloud based Unified Communication solution. Hosted in MS Azure ISO27001 certified environment.
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ISARR
The ISARR ISP is a flexible and comprehensive platform that support’s Information Sharing, Operational Learning and Collaborative Action across Multi-Agency/Organisations, Partners and Teams.
The secure portal enables the capture and sharing of information and key learnings with follow up tasks/actions, integrated with a wide range of modules and bespoke configurations.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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ECKOH UK LIMITED
A PCI Level 1 compliant agent-assisted payment solution that enables your customer to make secure payments across all channels including phone and chat, when speaking with an agent. CallGuard allows for full de-scoping for Card Not Present (CNP) payments allowing our clients to certify for PCI using SAQ-A or SAQ-D.
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Intercity Technology Limited
Operator Connect enables seamless integration of PSTN calling with Microsoft Teams. Connect existing phone systems to Teams for inbound and outbound calling. Enhance communication and collaboration with unified voice capabilities. Ideal for organisations leveraging Microsoft Teams as a primary communication platform.
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Arrow Business Communications Limited
RingCX is RingCentral's AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics.
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Phoenix Software Ltd
Phone System in Office 365 gives you PBX capabilities, but without the complicated and expensive equipment. Phone System allows you to replace your existing on-premises PBX system with a set of features delivered from Office 365 that is tightly integrated into your cloud experience.
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8x8 UK Limited
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Wordskii Labs
Wordskii Saas offers a turn key solution to access language support on-the-go.
The award-winning platform offers a single-service-solution for remote interpreting services via telephone and video, and translation services.
Book, review, manage and complete all services through an intuitive, secure platform.
Interpreting services are available pre-booked and on-demand 24/7/365.
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IRIS CLARITY LIMITED
IRIS Clarity is an AI-powered software that removes distracting background noise from contact centre calls, online meetings and other voice communication streams such as multi channel radios. Available as a desktop app or embedded SDK, IRIS Clarity is bi-directional, runs with near zero latency and incredibly low CPU.
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Six Degrees Technology Group Limited
Six Degrees SIP Trunking is a business grade resilient service that provides access to the PSTN for inbound and outbound calling using the customer's choice of connectivity. A wide range of geographical and non-geographical number ranges are available, as is number porting enabling you to keep your existing numbers.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Citycom Technologies Limited
Access all your communication apps through a single platform, integrate with Microsoft Teams Operator Connect or Direct Routing, Call Recording, Contact Centre, Built-in Quality of Service, Fully Managed.
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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GAMMA NETWORK SOLUTIONS LIMITED
We help organisations rapidly deploy and adopt Amazon Connect by applying our expert knowledge to avoid common pitfalls, provide a modular outcomes-based approach to deliver key functionality, deploy solutions faster with our pre-packaged accelerators and support our customers on-going with 24x7 managed service offerings.
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GIGASTREAM LIMITED
Gigastream offer the full range of Microsoft 365 products, including Dynamics 365 services, with pricing models for government, business, education and non-profits. Our managed service optimises your licensing, maintains a secure environment, optionally configured to UK-OFFICIAL best practice, and provides access to premium Microsoft support channels when required.
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CHESS ICT LIMITED
Cloud Voice is a hosted business telephone service. It provides an extensive range of features via an easy-to-use web portal, helping you work better together and connect you with your people
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Virgin Media Business
O2 Voice for Microsoft Teams (OVMT) provides telephony (PSTN) access into Microsoft Teams using Direct Routing technology. This service helps to reduce or replace on-premise PBX telephony solutions, by enabling users to make PSTN calls from Teams client endpoints. Our Unified Recording service is available as an optional add-on.
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SABIO LTD
Amazon Connect is a mature, enterprise contact centre solution, providing an excellent customer omni-channel experience. It is a tightly coupled capability alongside Salesforce and Salesforce Service Cloud and has more than 10 billion interactions per year. It has been deployed at scale for many organisations, including in the public sector.
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Pure IP
Fully managed cloud-based SIP Trunking service connecting into your on-premises or cloud telephony platforms. A vendor neutral service connecting to most telephone platforms and applications. Secure, resilient, reliable SIP based communications. Ideal for PSTN replacement.
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Creative Networks
3CX PBX VoIP Phone System is software for businesses to make calls via the internet. It replaces traditional phone systems, integrating with SIP trunks, IP phones, and softphones. Offering features like call forwarding and conferencing, it enhances communication, efficiency, and cost-effectiveness for organisations of all sizes.
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Nexus Open Systems Ltd
Nexus Hybrid Voice SIP trunks uses the UK’s leading Voice over IP (VoIP) connectivity service, delivered with superior support, reliability and value. Tested with all major PBX hardware providers and approved to work with Microsoft Teams, Skype for Business and Audiocodes Session Border Controllers (SBC's). Cost effective, flexible and resilient.
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Trustmarque Solutions Limited
Trustmarque SIP Trunks provide a flexible alternative to ISDN and are compatible with leading IP PBX brands in the UK.
Compared to ISDN, SIP Trunks are cheaper, more flexible, and offer a robust business continuity service.
They deliver enhanced features including; automatic fail-over, flexible SIP channels and inbound call control.
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Ciptex
Twilio Flex is a fully customisable cloud contact centre platform that provides a seamless engagement interface for customer communication across multiple channels. Twilio Flex allows organisations to deploy a scalable contact centre solution that adapts to dynamic needs, supports remote agents, and delivers enhanced customer service capabilities through AI.
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VideoCentric Ltd
Cloud Video Interoperability (CVI) Gateway for Microsoft (MS) Teams seamlessly integrates SIP & H.323 video room systems, connecting people in meetings across board rooms, conference rooms, and huddle spaces. Provided by certified provider PexIP & accredited reseller VideoCentric.